Joanne Vandervort
percy_paucek@hotmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 90806182Discount code not working | Joanne Vandervort |  Dr. Mandy McLaughlin | Dec 25, 2025, 2:48 PM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 88014499Loyalty points not posting | Joanne Vandervort |  Katrina Johns | Dec 14, 2025, 5:42 PM |
| 1/11 | The Insider perks feel watered down compared to two years ago. | 50505132Missing items in shipment | Joanne Vandervort |  Mr. Lonie Hudson | Oct 11, 2025, 3:41 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 62358674BOPIS order cancelled at store | Joanne Vandervort |  Ignatius Cummerata | Sep 28, 2025, 12:35 AM |
| 5/5 | Returned three items from one order with one label. Brilliant. | 21529776Missing samples in order | Joanne Vandervort |  Jacklyn Dare | Sep 16, 2025, 7:38 AM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 24048592Item authenticity concern | Joanne Vandervort |  Vilma Gusikowski | Jul 25, 2025, 8:33 AM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 15252146Foundation match help | Joanne Vandervort |  Leonard Waters-Howell | Jul 7, 2025, 10:21 AM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 05515166Refund not received | Joanne Vandervort |  Yazmin Jast | Jul 6, 2025, 4:12 AM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 01682160Store experience feedback | Joanne Vandervort |  Darryl Jacobi | Jun 17, 2025, 4:57 PM |
| 3/5 | Required more steps than it should have for a simple shade exchange. | 42645738Cancel order request | Joanne Vandervort | Yazmin Jast | Jun 8, 2025, 7:26 AM |
| 3/5 | Eventually solved, but the process wasn't intuitive. | 46542300Question about product ingredients | Joanne Vandervort |  Garth Dooley | May 31, 2025, 4:54 AM |