Shea Berge
rodney.nolan@hotmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 25742011Influencer code not working | Shea Berge |  Amely Pacocha | Apr 12, 2026, 8:11 AM |
| 2/5 | App keeps crashing at checkout and support just told me to clear the cache. That doesn't help. | 40009061Foundation match help | Shea Berge |  Julie Hodkiewicz | Feb 27, 2026, 1:28 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 85588542Loyalty points not posting | Shea Berge |  Faith Hilll | Feb 22, 2026, 8:46 PM |
| 4/11 | Lost loyalty points in a migration. Never got them back. Done. | 20847714Cancel subscription / Auto-replenish | Shea Berge |  Miss Amber Hintz Sr. | Feb 10, 2026, 5:02 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 62295793Cancel order request | Shea Berge | Faith Hilll | Dec 24, 2025, 1:19 AM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 31437838Price match request | Shea Berge |  Mr. Eliza Gerhold IV | Dec 19, 2025, 12:31 PM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 99220734App crashes at checkout | Shea Berge |  Yazmin Jast | Oct 11, 2025, 6:02 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 93674797App crashes at checkout | Shea Berge |  Mr. Lonie Hudson | Aug 30, 2025, 10:11 AM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 28070752BOPIS pickup not ready | Shea Berge |  Jacklyn Dare | Aug 2, 2025, 8:53 AM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 52969159Missing samples in order | Shea Berge |  Mr. Skyla Trantow | Jul 1, 2025, 1:02 AM |
| 4/11 | Customer service made me feel like I was being scammed for filing a return. | 00602240BOPIS pickup not ready | Shea Berge | Mr. Eliza Gerhold IV | Jun 4, 2025, 8:51 PM |