Sam Tillman
shaun47@yahoo.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 80913309Where is my order? | Sam Tillman |  Kip Schroeder IV | May 8, 2026, 4:12 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 27083219Pro discount enrollment | Sam Tillman |  Mr. Cade Senger | Apr 9, 2026, 1:08 AM |
| 4/11 | The store experience used to be excellent. Now it's understaffed and rushed. | 17575353Store experience feedback | Sam Tillman |  Vilma Gusikowski | Mar 6, 2026, 5:20 AM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 69553147Price match request | Sam Tillman |  Katrina Johns | Feb 24, 2026, 4:54 AM |
| 5/5 | The app guided me to the right products without being pushy. | 50319846Wholesale order question | Sam Tillman |  Chaz Renner | Feb 21, 2026, 9:06 AM |
| 3/5 | It was fine. Took longer than it should have but eventually got my refund. | 76674219Birthday gift not received | Sam Tillman |  Amely Pacocha | Feb 6, 2026, 4:47 PM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 70901815Loyalty points not posting | Sam Tillman | Vilma Gusikowski | Jan 4, 2026, 4:57 AM |
| 5/5 | Honestly the easiest exchange process I've used at any retailer. | 47349073App crashes at checkout | Sam Tillman |  Garth Dooley | Dec 19, 2025, 5:45 AM |
| 7/11 | Solid retailer. Not differentiated enough to recommend over alternatives. | 95167272Shipping cost question | Sam Tillman |  Dr. Mandy McLaughlin | Nov 23, 2025, 6:46 AM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 97865198Allergic reaction concern | Sam Tillman |  Darryl Jacobi | Oct 26, 2025, 10:45 AM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 27491715Shipping cost question | Sam Tillman |  Lily Raynor | Oct 16, 2025, 2:11 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 87807143Shipping cost question | Sam Tillman |  Mr. Lonie Hudson | Aug 9, 2025, 11:40 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 92562870Foundation match help | Sam Tillman | Chaz Renner | Aug 7, 2025, 12:30 PM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 81209296Foundation match help | Sam Tillman |  Eula McKenzie | Jul 5, 2025, 7:13 PM |