Kay Berge
idell_heidenreich@gmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 37728943Cancel order request | Kay Berge |  Jacklyn Dare | May 18, 2026, 6:05 PM |
| 9/11 | The selection, the service, the app — all top tier. | 11871992Restock alert for backorder | Kay Berge |  Mr. Eliza Gerhold IV | May 15, 2026, 4:53 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 33451898BOPIS order cancelled at store | Kay Berge |  Faith Hilll | Mar 19, 2026, 3:41 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 26298135Order arrived damaged | Kay Berge |  Miss Amber Hintz Sr. | Nov 2, 2025, 4:28 AM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 67228378Pro discount enrollment | Kay Berge |  Julie Hodkiewicz | Nov 1, 2025, 11:27 PM |
| 9/11 | Bloom understands what a beauty customer actually wants. | 85671936Klarna / Afterpay split issue | Kay Berge |  Vilma Gusikowski | Oct 20, 2025, 11:14 PM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 29422053Address change after shipping | Kay Berge |  Yazmin Jast | Oct 10, 2025, 4:28 PM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 57992457Price match request | Kay Berge | Jacklyn Dare | Sep 29, 2025, 5:19 PM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 16148792Where is my order? | Kay Berge |  Chaz Renner | Aug 12, 2025, 2:08 AM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 96577355Wholesale order question | Kay Berge |  Garth Dooley | Aug 2, 2025, 5:25 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 44263550Store experience feedback | Kay Berge |  Kaela Friesen | Jul 29, 2025, 7:39 PM |
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 29703535Store experience feedback | Kay Berge |  Dr. Mandy McLaughlin | Jun 20, 2025, 2:34 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 45222862Order arrived damaged | Kay Berge | Miss Amber Hintz Sr. | Jun 20, 2025, 8:55 AM |