Kay Berge
idell_heidenreich@gmail.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 37728943 | Cancel order request | Solved | Normal | Kay Berge | — |  Jacklyn Dare | Chat | app | 5h | ●Responded | 4/5 | — | — | May 16, 2026 | - |
| 11871992 | Restock alert for backorder | Closed | High | Kay Berge | — |  Mr. Eliza Gerhold IV | Chat | returns | 4h | ●Responded | 9/11 | — | — | May 14, 2026 | May 18, 2026 |
| 18958651 | Order arrived damaged | Solved | High | Kay Berge | — |  Miss Amber Hintz Sr. | wholesalerefund | 9h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 37357226 | Loyalty points not posting | Closed | Normal | Kay Berge | — |  Vilma Gusikowski | fragrance | 6h | ○Sent, no reply | — | — | — | Apr 18, 2026 | Apr 23, 2026 | |
| 38736136 | Return after 30-day window | Solved | Urgent | Kay Berge | — |  Faith Hilll | shipping | 2h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |
| 24665199 | Allergic reaction concern | Solved | High | Kay Berge | — |  Dr. Mandy McLaughlin | Phone | refunddamagedbopis | 8h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - |
| 45384195 | Where is my order? | Open | Normal | Kay Berge | — |  Garth Dooley | Social | vipreturns | - | —Skipped | — | — | — | Apr 7, 2026 | - |
| 51031211 | Item authenticity concern | Solved | Normal | Kay Berge | — |  Kip Schroeder IV | — | 3h | ○Sent, no reply | — | — | — | Mar 23, 2026 | - | |
| 33451898 | BOPIS order cancelled at store | Solved | High | Kay Berge | — | Faith Hilll | — | 16h | ●Responded | 5/5 | — | — | Mar 18, 2026 | - | |
| 98013324 | Discount code not working | Solved | Normal | Kay Berge | — |  Kaela Friesen | — | 5h | ⊘Not fired | — | — | — | Mar 9, 2026 | - | |
| 34185359 | Discount code not working | Closed | High | Kay Berge | — |  Oscar O'Hara | bopisloyalty | 4h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 8, 2026 | |
| 01519488 | Order arrived damaged | Solved | Normal | Kay Berge | — |  Julie Hodkiewicz | bopisrefund | 2d 9h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |
| 43005289 | Cancel order request | Solved | Normal | Kay Berge | — | Oscar O'Hara | — | 1d 2h | ○Sent, no reply | — | — | — | Jan 28, 2026 | - | |
| 94270472 | Cancel subscription / Auto-replenish | Pending | Normal | Kay Berge | — | Miss Amber Hintz Sr. | — | - | —Skipped | — | — | — | Nov 6, 2025 | - | |
| 67228378 | Pro discount enrollment | Solved | High | Kay Berge | — | Julie Hodkiewicz | Chat | returns | 3h | ●Responded | 4/5 | — | — | Oct 31, 2025 | - |
| 26298135 | Order arrived damaged | Closed | High | Kay Berge | — | Miss Amber Hintz Sr. | — | 2d 15h | ●Responded | 4/5 | — | — | Oct 29, 2025 | Nov 5, 2025 | |
| 85671936 | Klarna / Afterpay split issue | Solved | Urgent | Kay Berge | — | Vilma Gusikowski | Chat | damagedvip | 2d 7h | ●Responded | 9/11 | — | — | Oct 18, 2025 | - |
| 47381099 | Foundation match help | Solved | Low | Kay Berge | — |  Leonard Waters-Howell | — | 1h | ○Sent, no reply | — | — | — | Oct 14, 2025 | - | |
| 97401173 | Gift card balance question | Solved | Normal | Kay Berge | — |  Lily Raynor | Chat | shippingviprefund | 1h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - |
| 71752344 | Question about product ingredients | Solved | Normal | Kay Berge | — | Julie Hodkiewicz | loyaltyreturns | 3d 2h | ○Sent, no reply | — | — | — | Oct 6, 2025 | - | |
| 29422053 | Address change after shipping | Closed | Low | Kay Berge | — |  Yazmin Jast | Chat | shipping | 6d 20h | ●Responded | 3/5 | — | — | Oct 3, 2025 | Oct 16, 2025 |
| 97103925 | Wholesale order question | Open | High | Kay Berge | — |  Tommy Kuvalis | Chat | refundvip | - | —Skipped | — | — | — | Sep 29, 2025 | - |
| 57992457 | Price match request | Closed | Normal | Kay Berge | — | Jacklyn Dare | Chat | refund | 2h | ●Responded | 5/5 | — | — | Sep 29, 2025 | Oct 3, 2025 |
| 37862028 | Discount code not working | Solved | Normal | Kay Berge | — |  Darryl Jacobi | influencer | 19h | ○Sent, no reply | — | — | — | Aug 30, 2025 | - | |
| 69236866 | Insider tier issue | Solved | Normal | Kay Berge | — |  Katrina Johns | vip | 13h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 16148792 | Where is my order? | Closed | Low | Kay Berge | — |  Chaz Renner | Chat | shade-matchviprefund | 4h | ●Responded | 10/11 | — | — | Aug 10, 2025 | Aug 12, 2025 |
| 96577355 | Wholesale order question | Solved | Low | Kay Berge | — | Garth Dooley | Chat | bopisgift-cardshade-match | 1h | ●Responded | 4/5 | — | — | Aug 2, 2025 | - |
| 41818274 | Loyalty points not posting | Pending | Normal | Kay Berge | — |  Ignatius Cummerata | Chat | gift-cardloyaltyshade-match | - | —Skipped | — | — | — | Aug 1, 2025 | - |
| 44263550 | Store experience feedback | Solved | Normal | Kay Berge | — | Kaela Friesen | Chat | shade-matchfragrance | 2d 1h | ●Responded | 4/5 | — | — | Jul 27, 2025 | - |
| 18762676 | Order arrived damaged | Solved | High | Kay Berge | — | Chaz Renner | Chat | loyaltysamplesshade-match | 5d 23h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - |
| 29703535 | Store experience feedback | Closed | Normal | Kay Berge | — | Dr. Mandy McLaughlin | — | 3h | ●Responded | 5/5 | — | — | Jun 19, 2025 | Jun 22, 2025 | |
| 45222862 | Order arrived damaged | Solved | High | Kay Berge | — | Miss Amber Hintz Sr. | gift-cardbopis | 5h | ●Responded | 5/5 | — | — | Jun 18, 2025 | - | |
| 87451824 | Lost package follow-up | Solved | Normal | Kay Berge | — | Leonard Waters-Howell | Phone | shipping | 7h | ⊘Not fired | — | — | — | Jun 15, 2025 | - |
| 68894975 | Loyalty points not posting | Solved | Normal | Kay Berge | — | Faith Hilll | damagedfragrance | 5h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 03829712 | Klarna / Afterpay split issue | Solved | Normal | Kay Berge | — |  Mr. Cade Senger | refundshade-matchreturns | 6h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - | |
| 91509989 | Where is my order? | Solved | Normal | Kay Berge | — | Darryl Jacobi | Chat | — | 2d 19h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - |
| 21910375 | Price match request | Closed | High | Kay Berge | — | Garth Dooley | influencershipping | 6h | ○Sent, no reply | — | — | — | Jun 2, 2025 | Jun 8, 2025 |