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CustomersCharlotte Abernathy III

Charlotte Abernathy III

mya_sipes10@yahoo.com
Tickets38Responses13
Showing 1 - 13 of 13
Rating
Comment
Ticket
Customer
Team member
Responded
5/5BOPIS pickup at the store was so smooth, in and out in under a minute.35464693Store experience feedbackCharlotte Abernathy IIIDr. Mandy McLaughlinApr 1, 2026, 10:32 PM
1/5Worst customer service I've dealt with. Refund denied with no explanation.32100139Gift card balance questionCharlotte Abernathy IIIChaz RennerFeb 19, 2026, 7:25 AM
10/11Would recommend in a heartbeat. The samples program alone is worth signing up for.94803540Klarna / Afterpay split issueCharlotte Abernathy IIIJacklyn DareFeb 14, 2026, 7:44 PM
4/5Resolved fine. The first agent transferred me but the second one nailed it.46397413Question about product ingredientsCharlotte Abernathy IIIMiss Amber Hintz Sr.Feb 12, 2026, 1:04 AM
3/5The chat agent was clearly juggling other conversations. Felt impersonal.48325882Gift card balance questionCharlotte Abernathy IIIIgnatius CummerataFeb 6, 2026, 6:01 AM
5/5Replied within minutes on a Sunday. Honestly didn't expect that.56338051Birthday gift not receivedCharlotte Abernathy IIILeonard Waters-HowellJan 11, 2026, 4:25 PM
4/5Good support, just the points didn't post automatically — had to ask.77388028Cancel subscription / Auto-replenishCharlotte Abernathy IIIJulie HodkiewiczDec 6, 2025, 10:21 PM
9/11Already referred three friends. They all love it too.48620416Influencer code not workingCharlotte Abernathy IIISteve O'ConnerDec 1, 2025, 5:10 AM
5/5Faster customer service response times.93295635Wrong shade sentCharlotte Abernathy IIIOscar O'HaraOct 26, 2025, 10:19 AM
5/5Mailed me a replacement powder after mine arrived broken. Quick and gracious.59675814Birthday gift not receivedCharlotte Abernathy IIIGarth DooleySep 19, 2025, 4:58 AM
4/5Pretty good. Sara was nice, the system glitched once but she powered through.68284968Loyalty points not postingCharlotte Abernathy IIIVilma GusikowskiAug 17, 2025, 5:28 AM
5/5Mailed me a replacement powder after mine arrived broken. Quick and gracious.60552011Shipping cost questionCharlotte Abernathy IIISteve O'ConnerAug 12, 2025, 10:09 PM
5/5Sara helped me build a gift bundle for my mom's birthday. So sweet.46025964Allergic reaction concernCharlotte Abernathy IIIYazmin JastJun 8, 2025, 12:40 AM
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Properties

Customer
Name
Charlotte Abernathy III
Email
mya_sipes10@yahoo.com
Loyalty tier
Insider
Company
—
Skin type
combination
Loyalty points
1,942
Lifetime spend
—
Last purchase
May 9, 2026
Skin tone
light-medium
Foundation shade
29P
Skin concerns
—
Allergies / restrictions
paraben-free
Favorite brands
Olaplex, Glossier, Diptyque, Charlotte Tilbury
YTD spend
1,629
App installed
No
App last opened
—
Email subscribed
Yes
Marketing segment
—
Last purchase amount
240
Total orders
—
Preferred category
—
Tickets
Tickets
38
Last seen
May 18, 2026
Responses
Avg rating
5.00