Charlotte Abernathy III
mya_sipes10@yahoo.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | BOPIS pickup at the store was so smooth, in and out in under a minute. | 35464693Store experience feedback | Apr 1, 2026, 10:32 PM | ||
| 1/5 | Worst customer service I've dealt with. Refund denied with no explanation. | 32100139Gift card balance question | Feb 19, 2026, 7:25 AM | ||
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 94803540Klarna / Afterpay split issue | Feb 14, 2026, 7:44 PM | ||
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 46397413Question about product ingredients | Feb 12, 2026, 1:04 AM | ||
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 48325882Gift card balance question | Feb 6, 2026, 6:01 AM | ||
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 56338051Birthday gift not received | Jan 11, 2026, 4:25 PM | ||
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 77388028Cancel subscription / Auto-replenish | Dec 6, 2025, 10:21 PM | ||
| 9/11 | Already referred three friends. They all love it too. | 48620416Influencer code not working | Dec 1, 2025, 5:10 AM | ||
| 5/5 | Faster customer service response times. | 93295635Wrong shade sent | Oct 26, 2025, 10:19 AM | ||
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 59675814Birthday gift not received | Sep 19, 2025, 4:58 AM | ||
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 68284968Loyalty points not posting | Aug 17, 2025, 5:28 AM | ||
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 60552011Shipping cost question | Aug 12, 2025, 10:09 PM | ||
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 46025964Allergic reaction concern | Jun 8, 2025, 12:40 AM |