Dr. Timmy Ondricka
carla.fritsch4@gmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 78618336Address change after shipping | Dr. Timmy Ondricka |  Steve O'Conner | May 15, 2026, 6:34 AM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 71382862BOPIS order cancelled at store | Dr. Timmy Ondricka |  Lily Raynor | Mar 28, 2026, 2:34 PM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 83449570Loyalty points not posting | Dr. Timmy Ondricka |  Kaela Friesen | Mar 16, 2026, 3:11 AM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 60379083Shipping cost question | Dr. Timmy Ondricka |  Mr. Eliza Gerhold IV | Feb 20, 2026, 3:20 AM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 99451646Where is my order? | Dr. Timmy Ondricka |  Vilma Gusikowski | Jan 10, 2026, 10:36 PM |
| 5/5 | Refund landed in my account before I even closed the chat. Wild. | 01917788Discount code not working | Dr. Timmy Ondricka |  Dr. Mandy McLaughlin | Dec 13, 2025, 6:32 AM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 04575909App login problem | Dr. Timmy Ondricka | Lily Raynor | Dec 9, 2025, 10:30 PM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 67223569Restock alert for backorder | Dr. Timmy Ondricka |  Oscar O'Hara | Dec 3, 2025, 2:28 AM |
| 5/5 | Resolved my missing-points issue with one message. So easy. | 59567243Lost package follow-up | Dr. Timmy Ondricka |  Amely Pacocha | Nov 25, 2025, 6:50 PM |
| 1/5 | I will never recommend this brand again. Truly terrible support. | 75161375Insider tier issue | Dr. Timmy Ondricka | Oscar O'Hara | Nov 8, 2025, 7:30 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 79822456Klarna / Afterpay split issue | Dr. Timmy Ondricka |  Darryl Jacobi | Oct 13, 2025, 4:08 PM |
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 04960153Discount code not working | Dr. Timmy Ondricka | Mr. Eliza Gerhold IV | Aug 30, 2025, 3:40 PM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 12171738Foundation match help | Dr. Timmy Ondricka |  Ignatius Cummerata | Jun 30, 2025, 1:54 AM |
| 5/5 | The app guided me to the right products without being pushy. | 20917055Missing samples in order | Dr. Timmy Ondricka |  Faith Hilll | Jun 17, 2025, 6:45 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 32895810Cancel order request | Dr. Timmy Ondricka | Amely Pacocha | Jun 7, 2025, 6:09 AM |