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CustomersTravon Kuhic V

Travon Kuhic V

oran_bernier@gmail.com
Tickets60Responses18
Showing 1 - 18 of 18
Rating
Comment
Ticket
Customer
Team member
Responded
3/5Eventually solved, but the process wasn't intuitive.54847128Wrong shade sentTravon Kuhic VJacklyn DareMay 10, 2026, 4:13 AM
5/5Sara helped me build a gift bundle for my mom's birthday. So sweet.83008661BOPIS order cancelled at storeTravon Kuhic VDr. Mandy McLaughlinApr 2, 2026, 10:25 PM
5/5Reward longtime customers more meaningfully.57170241Where is my order?Travon Kuhic VJulie HodkiewiczFeb 25, 2026, 7:59 AM
5/5Amazing service! Sara helped me find the perfect foundation match over chat.55482226Question about product ingredientsTravon Kuhic VKip Schroeder IVFeb 22, 2026, 2:16 AM
3/5Took two days of back-and-forth to get a return label.03206796BOPIS pickup not readyTravon Kuhic VJulie HodkiewiczFeb 7, 2026, 4:00 PM
4/5Generally happy. The fragrance sample they sent wasn't what I picked but close enough.89497282Return after 30-day windowTravon Kuhic VGarth DooleyJan 26, 2026, 5:33 AM
10/11The Elite tier perks are worth every dollar of lifetime spend.05863505Pro discount enrollmentTravon Kuhic VTommy KuvalisJan 4, 2026, 10:56 AM
3/5Average. Got a partial refund instead of full and didn't really get why.44309510BOPIS order cancelled at storeTravon Kuhic VEula McKenzieDec 24, 2025, 8:32 AM
4/5Pretty good. Sara was nice, the system glitched once but she powered through.34714352Cancel order requestTravon Kuhic VKatrina JohnsNov 27, 2025, 8:26 AM
5/5Sara helped me build a gift bundle for my mom's birthday. So sweet.67725615Question about product ingredientsTravon Kuhic VChaz RennerNov 5, 2025, 9:23 AM
3/5It worked. Nothing special, nothing bad.25377712Refund not receivedTravon Kuhic VDr. Mandy McLaughlinAug 27, 2025, 9:28 PM
4/5Liked the experience. App could be slightly faster.21099457Cancel subscription / Auto-replenishTravon Kuhic VYazmin JastAug 18, 2025, 12:06 AM
1/5App charged me for an order that never shipped and support won't help.17696306Gift card balance questionTravon Kuhic VGarth DooleyAug 11, 2025, 11:59 AM
2/5Long wait, then the agent disconnected without resolving anything.01401157Insider tier issueTravon Kuhic VMr. Lonie HudsonJul 12, 2025, 7:26 AM
2/5Not great. The product arrived broken, replacement also broken.94214987Store experience feedbackTravon Kuhic VKaela FriesenJun 29, 2025, 1:28 AM
5/5Got my points credited back for an order I had to cancel. Super easy.66164130Allergic reaction concernTravon Kuhic VJulie HodkiewiczJun 20, 2025, 12:25 PM
4/5Good chat support. Returned product still hadn't been processed when I followed up.75994442Missing samples in orderTravon Kuhic VDarryl JacobiMay 27, 2025, 2:08 PM
4/5The product swap went through. Wish the email confirmations were faster.86128613Where is my order?Travon Kuhic VGarth DooleyMay 24, 2025, 2:48 PM
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Properties

Customer
Name
Travon Kuhic V
Email
oran_bernier@gmail.com
Loyalty tier
Insider
Company
—
Skin type
normal
Loyalty points
11,871
Lifetime spend
2,052
Last purchase
Apr 15, 2026
Skin tone
light-medium
Foundation shade
63W
Skin concerns
fine-lines, dryness, redness
Allergies / restrictions
nut-allergy
Favorite brands
Chanel, Maison Margiela
YTD spend
2,005
App installed
Yes
App last opened
Apr 29, 2026
Email subscribed
Yes
Marketing segment
—
Last purchase amount
320
Total orders
5
Preferred category
makeup
Tickets
Tickets
60
Last seen
May 8, 2026
Responses
Avg rating
4.00