Travon Kuhic V
oran_bernier@gmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 54847128 | Wrong shade sent | Closed | Normal | — | loyaltyvipshipping | 1d 6h | ●Responded | 3/5 | — | — | May 8, 2026 | May 16, 2026 | |||
| 97180732 | Restock alert for backorder | Pending | Normal | — | vip | - | —Skipped | — | — | — | May 1, 2026 | - | |||
| 93844361 | Question about product ingredients | Solved | Normal | — | fragrancereturns | 5h | ⊘Not fired | — | — | — | Apr 29, 2026 | - | |||
| 60280539 | Question about product ingredients | Closed | Normal | — | Chat | shippingsamplesinfluencer | 3h | ○Sent, no reply | — | — | — | Apr 1, 2026 | Apr 5, 2026 | ||
| 83008661 | BOPIS order cancelled at store | Solved | Normal | — | vipwholesale | 3h | ●Responded | 5/5 | — | — | Apr 1, 2026 | - | |||
| 28546888 | Address change after shipping | Solved | Normal | — | Chat | appvipinfluencer | 4h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | ||
| 61444732 | Shipping cost question | Solved | Low | — | Chat | shade-matchgift-card | 2d 9h | ○Sent, no reply | — | — | — | Mar 11, 2026 | - | ||
| 36831130 | Insider tier issue | Solved | Low | — | samplesinfluencer | 22h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - | |||
| 85873847 | Birthday gift not received | Closed | Low | — | loyalty | 9d | ○Sent, no reply | — | — | — | Feb 25, 2026 | Mar 7, 2026 | |||
| 57170241 | Where is my order? | Closed | Normal | — | Chat | samplesreturnswholesale | 15h | ●Responded | 5/5 | — | — | Feb 23, 2026 | Mar 1, 2026 | ||
| 55482226 | Question about product ingredients | Solved | Low | — | shippingsamples | 22h | ●Responded | 5/5 | — | — | Feb 20, 2026 | - | |||
| 03206796 | BOPIS pickup not ready | Closed | Normal | — | Phone | — | 2d 8h | ●Responded | 3/5 | — | — | Feb 4, 2026 | Feb 7, 2026 | ||
| 80258800 | Lost package follow-up | Solved | Normal | — | returns | 4h | ⊘Not fired | — | — | — | Feb 4, 2026 | - | |||
| 89497282 | Return after 30-day window | Solved | Normal | — | Chat | — | 21h | ●Responded | 4/5 | — | — | Jan 24, 2026 | - | ||
| 02683618 | Foundation match help | Solved | Low | — | damagedwholesale | 2d 14h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - | |||
| 11757894 | Cancel subscription / Auto-replenish | Pending | High | — | — | - | —Skipped | — | — | — | Jan 21, 2026 | - | |||
| 98348309 | Insider tier issue | Closed | Normal | — | Chat | — | 1d 21h | ○Sent, no reply | — | — | — | Jan 19, 2026 | Jan 28, 2026 | ||
| 08500621 | Pro discount enrollment | Closed | Normal | — | wholesale | 12h | ○Sent, no reply | — | — | — | Jan 16, 2026 | Jan 21, 2026 | |||
| 84126216 | Cancel order request | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | Jan 14, 2026 | - | ||
| 51404166 | Allergic reaction concern | Solved | Low | — | — | 1d | ○Sent, no reply | — | — | — | Jan 7, 2026 | - | |||
| 05863505 | Pro discount enrollment | Closed | Normal | — | Chat | appsamples | 5h | ●Responded | 10/11 | — | — | Jan 2, 2026 | Jan 5, 2026 | ||
| 90184398 | Where is my order? | Closed | Normal | — | Chat | — | 19h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 10, 2026 | ||
| 60307492 | BOPIS pickup not ready | Closed | Normal | — | Chat | influencerloyaltydamaged | 17h | ○Sent, no reply | — | — | — | Dec 27, 2025 | Jan 2, 2026 | ||
| 50730056 | Klarna / Afterpay split issue | Solved | High | — | Chat | — | 5d 16h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - | ||
| 02583720 | Missing items in shipment | Pending | Low | — | vip | - | —Skipped | — | — | — | Dec 25, 2025 | - | |||
| 49829409 | App crashes at checkout | Closed | Low | — | — | 1d 1h | ○Sent, no reply | — | — | — | Dec 23, 2025 | Dec 27, 2025 | |||
| 44309510 | BOPIS order cancelled at store | Solved | High | — | damaged | 2d 16h | ●Responded | 3/5 | — | — | Dec 20, 2025 | - | |||
| 97757587 | Order arrived damaged | Solved | Normal | — | shippingvipinfluencer | 6h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - | |||
| 38742454 | Question about product ingredients | Solved | Low | — | samplesshade-match | 5h | ⊘Not fired | — | — | — | Dec 4, 2025 | - | |||
| 34714352 | Cancel order request | Solved | Normal | — | Phone | gift-card | 9h | ●Responded | 4/5 | — | — | Nov 25, 2025 | - | ||
| 02680146 | Cancel subscription / Auto-replenish | Solved | Normal | — | influencervip | 2d 16h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - | |||
| 89208843 | BOPIS order cancelled at store | Solved | High | — | Chat | wholesaleloyalty | 2h | ○Sent, no reply | — | — | — | Nov 10, 2025 | - | ||
| 14802119 | Gift card balance question | Pending | Normal | — | Chat | samples | - | —Skipped | — | — | — | Nov 10, 2025 | - | ||
| 64401103 | Lost package follow-up | Solved | High | — | Phone | — | 2d 11h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - | ||
| 67725615 | Question about product ingredients | Solved | Normal | — | Chat | — | 3h | ●Responded | 5/5 | — | — | Nov 4, 2025 | - | ||
| 64046755 | App crashes at checkout | Pending | Low | — | wholesale | - | —Skipped | — | — | — | Oct 28, 2025 | - | |||
| 06330431 | Birthday gift not received | Closed | Normal | — | Phone | returns | 1d 1h | ⊘Not fired | — | — | — | Sep 21, 2025 | Sep 28, 2025 | ||
| 42290329 | Loyalty points not posting | Pending | High | — | — | - | —Skipped | — | — | — | Sep 18, 2025 | - | |||
| 30471596 | App crashes at checkout | Pending | Urgent | — | apployaltybopis | - | —Skipped | — | — | — | Sep 10, 2025 | - | |||
| 13678774 | Address change after shipping | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | Sep 8, 2025 | - | ||
| 88019948 | Where is my order? | Solved | High | — | Chat | — | 1d 23h | ○Sent, no reply | — | — | — | Sep 8, 2025 | - | ||
| 17456608 | Address change after shipping | Solved | Low | — | shade-matchrefundinfluencer | 2d 22h | ⊘Not fired | — | — | — | Sep 5, 2025 | - | |||
| 25377712 | Refund not received | Solved | High | — | Chat | influencerappgift-card | 5h | ●Responded | 3/5 | — | — | Aug 26, 2025 | - | ||
| 28058236 | Wrong shade sent | Closed | Normal | — | vipreturns | 2h | ⊘Not fired | — | — | — | Aug 22, 2025 | Aug 25, 2025 | |||
| 21099457 | Cancel subscription / Auto-replenish | Closed | Normal | — | shippingloyaltyrefund | 2d 20h | ●Responded | 4/5 | — | — | Aug 13, 2025 | Aug 21, 2025 | |||
| 63940597 | Address change after shipping | Solved | Urgent | — | Chat | — | 6h | ⊘Not fired | — | — | — | Aug 12, 2025 | - | ||
| 17696306 | Gift card balance question | Solved | High | — | Chat | appreturns | 20h | ●Responded | 1/5 | — | — | Aug 10, 2025 | - | ||
| 28177071 | Discount code not working | Solved | Urgent | — | samplesrefund | 22h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |||
| 58756806 | Refund not received | Solved | High | — | Phone | viprefund | 18h | ⊘Not fired | — | — | — | Jul 28, 2025 | - | ||
| 01401157 | Insider tier issue | Closed | Normal | — | samples | 5h | ●Responded | 2/5 | — | — | Jul 11, 2025 | Jul 17, 2025 |