Audrey Rau
elda40@gmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 68151877Missing samples in order | Audrey Rau |  Yazmin Jast | Apr 12, 2026, 1:01 AM |
| 2/5 | Onboarding was clunky. Quiz kept resetting. | 87859666Missing items in shipment | Audrey Rau | Yazmin Jast | Apr 1, 2026, 7:04 AM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 04835101Item authenticity concern | Audrey Rau |  Vilma Gusikowski | Mar 28, 2026, 11:51 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 52972465App login problem | Audrey Rau |  Dr. Mandy McLaughlin | Jan 5, 2026, 7:20 PM |
| 5/5 | Reward longtime customers more meaningfully. | 05767153Insider tier issue | Audrey Rau |  Chaz Renner | Nov 23, 2025, 5:26 AM |
| 10/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 40514341Where is my order? | Audrey Rau |  Oscar O'Hara | Sep 27, 2025, 12:29 AM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 51626778App crashes at checkout | Audrey Rau |  Garth Dooley | Sep 13, 2025, 7:22 AM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 13327191Pro discount enrollment | Audrey Rau | Garth Dooley | Sep 7, 2025, 1:30 AM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 21201949BOPIS pickup not ready | Audrey Rau |  Mr. Lonie Hudson | Aug 31, 2025, 8:58 PM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 22435409Foundation match help | Audrey Rau |  Lily Raynor | Jul 26, 2025, 6:29 AM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 50398262Klarna / Afterpay split issue | Audrey Rau |  Kaela Friesen | Jul 9, 2025, 11:44 AM |