Audrey Rau
elda40@gmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 38405913 | Refund not received | Solved | Normal | Audrey Rau | — |  Chaz Renner | Chat | — | 12h | ⊘Not fired | — | — | — | May 18, 2026 | - |
| 26290027 | Foundation match help | Solved | Normal | Audrey Rau | — |  Amely Pacocha | Social | vip | 1d 8h | ⊘Not fired | — | — | — | May 15, 2026 | - |
| 23457822 | Price match request | Solved | Normal | Audrey Rau | — |  Lily Raynor | Phone | — | 5h | ○Sent, no reply | — | — | — | Apr 28, 2026 | - |
| 33317894 | Cancel subscription / Auto-replenish | Closed | Normal | Audrey Rau | — |  Mr. Cade Senger | — | 1d 13h | ○Sent, no reply | — | — | — | Apr 21, 2026 | Apr 29, 2026 | |
| 68151877 | Missing samples in order | Closed | Normal | Audrey Rau | — |  Yazmin Jast | shade-match | 3h | ●Responded | 4/5 | — | — | Apr 11, 2026 | Apr 14, 2026 | |
| 87859666 | Missing items in shipment | Closed | Low | Audrey Rau | — | Yazmin Jast | Phone | shade-match | 1h | ●Responded | 2/5 | — | — | Mar 31, 2026 | Apr 7, 2026 |
| 94192698 | Shipping cost question | Closed | Low | Audrey Rau | — |  Kaela Friesen | Chat | viprefundwholesale | 23h | ○Sent, no reply | — | — | — | Mar 27, 2026 | Mar 31, 2026 |
| 04835101 | Item authenticity concern | Solved | Normal | Audrey Rau | — |  Vilma Gusikowski | influencerfragrancevip | 2h | ●Responded | 10/11 | — | — | Mar 26, 2026 | - | |
| 92341921 | Pro discount enrollment | Solved | Urgent | Audrey Rau | — |  Darryl Jacobi | Chat | — | 17h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - |
| 08886569 | Lost package follow-up | Pending | Low | Audrey Rau | — |  Dr. Mandy McLaughlin | refundfragrance | - | —Skipped | — | — | — | Feb 19, 2026 | - | |
| 68674676 | Question about product ingredients | Closed | Normal | Audrey Rau | — |  Julie Hodkiewicz | viprefund | 12h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 11, 2026 | |
| 25376605 | Klarna / Afterpay split issue | Closed | Normal | Audrey Rau | — |  Miss Amber Hintz Sr. | bopisshade-match | 8d 10h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 19, 2026 | |
| 66165487 | Refund not received | Solved | Urgent | Audrey Rau | — |  Mr. Lonie Hudson | Chat | influencervip | 9h | ○Sent, no reply | — | — | — | Feb 2, 2026 | - |
| 36349940 | Refund not received | Open | Low | Audrey Rau | — |  Faith Hilll | Phone | — | - | —Skipped | — | — | — | Jan 23, 2026 | - |
| 52972465 | App login problem | Solved | Low | Audrey Rau | — | Dr. Mandy McLaughlin | shipping | 22h | ●Responded | 5/5 | — | — | Jan 3, 2026 | - | |
| 53835012 | Wholesale order question | Closed | Normal | Audrey Rau | — | Mr. Cade Senger | vipappshipping | 3h | ⊘Not fired | — | — | — | Dec 25, 2025 | Dec 26, 2025 | |
| 09720156 | Lost package follow-up | Solved | Low | Audrey Rau | — |  Steve O'Conner | Chat | damagedapp | 16h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - |
| 08294589 | Cancel subscription / Auto-replenish | Solved | Low | Audrey Rau | — | Mr. Lonie Hudson | gift-card | 1h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 81416458 | Return after 30-day window | Pending | Normal | Audrey Rau | — | Mr. Cade Senger | Phone | loyalty | - | —Skipped | — | — | — | Nov 28, 2025 | - |
| 18225835 | Item authenticity concern | Closed | High | Audrey Rau | — |  Ignatius Cummerata | shipping | 2d 21h | ○Sent, no reply | — | — | — | Nov 28, 2025 | Dec 3, 2025 | |
| 22320101 | Loyalty points not posting | Solved | Normal | Audrey Rau | — |  Jacklyn Dare | Chat | vip | 1h | ⊘Not fired | — | — | — | Nov 22, 2025 | - |
| 05767153 | Insider tier issue | Solved | Low | Audrey Rau | — | Chaz Renner | — | 3h | ●Responded | 5/5 | — | — | Nov 21, 2025 | - | |
| 01205710 | Gift card balance question | Solved | Normal | Audrey Rau | — | Dr. Mandy McLaughlin | Chat | bopis | 6h | ○Sent, no reply | — | — | — | Nov 10, 2025 | - |
| 94205613 | BOPIS order cancelled at store | Solved | High | Audrey Rau | — | Kaela Friesen | Chat | wholesale | 13h | ⊘Not fired | — | — | — | Oct 16, 2025 | - |
| 24396076 | Order arrived damaged | Solved | Normal | Audrey Rau | — |  Tommy Kuvalis | Chat | — | 4h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - |
| 09429160 | Order arrived damaged | Pending | Low | Audrey Rau | — | Julie Hodkiewicz | Chat | shade-matchgift-card | - | —Skipped | — | — | — | Sep 25, 2025 | - |
| 40514341 | Where is my order? | Closed | Normal | Audrey Rau | — |  Oscar O'Hara | Chat | vip | 14h | ●Responded | 10/11 | — | — | Sep 24, 2025 | Oct 1, 2025 |
| 51626778 | App crashes at checkout | Solved | Normal | Audrey Rau | — |  Garth Dooley | influencerviployalty | 1h | ●Responded | 3/5 | — | — | Sep 12, 2025 | - | |
| 13327191 | Pro discount enrollment | Closed | High | Audrey Rau | — | Garth Dooley | — | 11h | ●Responded | 2/5 | — | — | Sep 5, 2025 | Sep 12, 2025 | |
| 21201949 | BOPIS pickup not ready | Solved | Normal | Audrey Rau | — | Mr. Lonie Hudson | Chat | damagedshippingvip | 11h | ●Responded | 9/11 | — | — | Aug 30, 2025 | - |
| 97201104 | Loyalty points not posting | Pending | Normal | Audrey Rau | — | Tommy Kuvalis | returnswholesalerefund | - | —Skipped | — | — | — | Aug 7, 2025 | - | |
| 42663996 | App crashes at checkout | Solved | Normal | Audrey Rau | — | Lily Raynor | Chat | — | 5h | ○Sent, no reply | — | — | — | Aug 5, 2025 | - |
| 22435409 | Foundation match help | Solved | Normal | Audrey Rau | — | Lily Raynor | — | 16h | ●Responded | 9/11 | — | — | Jul 25, 2025 | - | |
| 50398262 | Klarna / Afterpay split issue | Closed | Normal | Audrey Rau | — | Kaela Friesen | refundshipping | 11h | ●Responded | 3/5 | — | — | Jul 8, 2025 | Jul 11, 2025 | |
| 05079875 | Allergic reaction concern | Solved | Normal | Audrey Rau | — |  Katrina Johns | damagedvipbopis | 3h | ○Sent, no reply | — | — | — | Jun 28, 2025 | - | |
| 19122701 | Store experience feedback | Solved | Normal | Audrey Rau | — | Darryl Jacobi | Chat | — | 4d 17h | ○Sent, no reply | — | — | — | Jun 22, 2025 | - |
| 75115147 | Foundation match help | Solved | High | Audrey Rau | — | Miss Amber Hintz Sr. | Chat | — | 16h | ○Sent, no reply | — | — | — | Jun 17, 2025 | - |
| 38937987 | Item authenticity concern | Open | Normal | Audrey Rau | — |  Eula McKenzie | wholesaleapprefund | - | —Skipped | — | — | — | Jun 13, 2025 | - | |
| 28065701 | Insider tier issue | Solved | Normal | Audrey Rau | — | Darryl Jacobi | Phone | — | 6h | ⊘Not fired | — | — | — | Jun 9, 2025 | - |