Jordi Kertzmann
tessie.kiehn-hills@hotmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26500829 | Birthday gift not received | Open | Normal | Jordi Kertzmann | — |  Tommy Kuvalis | — | - | —Skipped | — | — | — | Apr 27, 2026 | - | |
| 80453503 | App login problem | Solved | Normal | Jordi Kertzmann | — |  Mr. Lonie Hudson | app | 7h | ○Sent, no reply | — | — | — | Apr 25, 2026 | - | |
| 17751347 | Insider tier issue | Solved | Normal | Jordi Kertzmann | — | Tommy Kuvalis | Chat | refundshippinggift-card | 6h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - |
| 27515240 | Shipping cost question | Solved | Normal | Jordi Kertzmann | — |  Steve O'Conner | Phone | — | 3h | ●Responded | 5/5 | — | — | Mar 25, 2026 | - |
| 08181673 | Gift card balance question | Closed | Normal | Jordi Kertzmann | — |  Amely Pacocha | damagedsamplesbopis | 4h | ●Responded | 5/5 | — | — | Mar 20, 2026 | Mar 21, 2026 | |
| 15701896 | Question about product ingredients | Solved | Low | Jordi Kertzmann | — |  Mr. Cade Senger | vipgift-card | 3h | ○Sent, no reply | — | — | — | Mar 10, 2026 | - | |
| 39518597 | Store experience feedback | Closed | High | Jordi Kertzmann | — |  Vilma Gusikowski | Phone | vipdamaged | 4d 8h | ○Sent, no reply | — | — | — | Mar 9, 2026 | Mar 18, 2026 |
| 59847568 | Refund not received | Solved | Normal | Jordi Kertzmann | — | Mr. Lonie Hudson | Chat | vipdamagedapp | 9h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - |
| 06230166 | Price match request | Closed | Low | Jordi Kertzmann | — |  Chaz Renner | Chat | gift-cardfragrancerefund | 5h | ○Sent, no reply | — | — | — | Mar 7, 2026 | Mar 11, 2026 |
| 31878404 | Discount code not working | Solved | High | Jordi Kertzmann | — | Steve O'Conner | Chat | — | 6d 15h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - |
| 95461260 | Return after 30-day window | Solved | High | Jordi Kertzmann | — |  Dr. Mandy McLaughlin | Chat | refund | 6h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - |
| 62223007 | Klarna / Afterpay split issue | Solved | High | Jordi Kertzmann | — |  Mr. Skyla Trantow | bopisinfluencergift-card | 8h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 05654285 | Birthday gift not received | Open | Urgent | Jordi Kertzmann | — |  Miss Amber Hintz Sr. | Phone | — | - | —Skipped | — | — | — | Feb 9, 2026 | - |
| 20102664 | Question about product ingredients | Pending | Normal | Jordi Kertzmann | — |  Garth Dooley | app | - | —Skipped | — | — | — | Feb 9, 2026 | - | |
| 80196039 | Cancel order request | Closed | Normal | Jordi Kertzmann | — |  Kip Schroeder IV | fragrance | 3h | ○Sent, no reply | — | — | — | Feb 3, 2026 | Feb 4, 2026 | |
| 69589147 | Missing items in shipment | Solved | Normal | Jordi Kertzmann | — |  Julie Hodkiewicz | samplesshipping | 7h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - | |
| 60394892 | Item authenticity concern | Solved | Normal | Jordi Kertzmann | — | Garth Dooley | — | 1h | ●Responded | 1/5 | — | — | Jan 17, 2026 | - | |
| 97349443 | Return after 30-day window | Closed | High | Jordi Kertzmann | — | Tommy Kuvalis | vipgift-card | 9d 21h | ○Sent, no reply | — | — | — | Jan 12, 2026 | Jan 25, 2026 | |
| 37465783 | Item authenticity concern | Open | Low | Jordi Kertzmann | — | Dr. Mandy McLaughlin | — | - | —Skipped | — | — | — | Jan 8, 2026 | - | |
| 94584622 | Foundation match help | Solved | Normal | Jordi Kertzmann | — |  Kaela Friesen | shippingvipreturns | 8h | ●Responded | 1/11 | — | — | Jan 7, 2026 | - | |
| 87910523 | App crashes at checkout | Closed | Normal | Jordi Kertzmann | — | Tommy Kuvalis | fragrance | 6d 4h | ○Sent, no reply | — | — | — | Jan 6, 2026 | Jan 13, 2026 | |
| 81770140 | Item authenticity concern | Solved | Normal | Jordi Kertzmann | — | Miss Amber Hintz Sr. | gift-cardreturnssamples | 4h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |
| 78933741 | Refund not received | Solved | Normal | Jordi Kertzmann | — | Kaela Friesen | influencerdamaged | 5h | ●Responded | 5/5 | — | — | Jan 1, 2026 | - | |
| 47045138 | Price match request | Solved | Low | Jordi Kertzmann | — |  Eula McKenzie | refund | 6h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - | |
| 28518118 | App login problem | Pending | Normal | Jordi Kertzmann | — | Kip Schroeder IV | — | - | —Skipped | — | — | — | Nov 29, 2025 | - | |
| 27578276 | Pro discount enrollment | Solved | Normal | Jordi Kertzmann | — | Mr. Skyla Trantow | Phone | loyalty | 21h | ○Sent, no reply | — | — | — | Nov 17, 2025 | - |
| 27356126 | Missing items in shipment | Solved | Low | Jordi Kertzmann | — |  Leonard Waters-Howell | Chat | damagedwholesaleinfluencer | 1d | ○Sent, no reply | — | — | — | Nov 11, 2025 | - |
| 79961607 | BOPIS order cancelled at store | Open | Normal | Jordi Kertzmann | — | Garth Dooley | shipping | - | —Skipped | — | — | — | Sep 25, 2025 | - | |
| 41602286 | Cancel order request | Solved | Normal | Jordi Kertzmann | — | Amely Pacocha | loyalty | 5h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - | |
| 86928391 | Store experience feedback | Solved | Low | Jordi Kertzmann | — | Garth Dooley | Chat | wholesaleappinfluencer | 3h | ○Sent, no reply | — | — | — | Aug 23, 2025 | - |
| 32591305 | Missing items in shipment | Solved | Normal | Jordi Kertzmann | — | Kip Schroeder IV | — | 4h | ●Responded | 3/5 | — | — | Aug 15, 2025 | - | |
| 22105393 | Cancel order request | Pending | Low | Jordi Kertzmann | — |  Darryl Jacobi | influencer | - | —Skipped | — | — | — | Aug 8, 2025 | - | |
| 91757611 | Order arrived damaged | Pending | Normal | Jordi Kertzmann | — | Dr. Mandy McLaughlin | — | - | —Skipped | — | — | — | Jul 24, 2025 | - | |
| 97990014 | Item authenticity concern | Solved | Normal | Jordi Kertzmann | — | Eula McKenzie | — | 2h | ⊘Not fired | — | — | — | Jul 23, 2025 | - | |
| 59760357 | Question about product ingredients | Closed | Low | Jordi Kertzmann | — |  Oscar O'Hara | Phone | refund | 1h | ○Sent, no reply | — | — | — | Jul 22, 2025 | Jul 23, 2025 |
| 51992606 | Wholesale order question | Closed | Normal | Jordi Kertzmann | — | Kip Schroeder IV | — | 6h | ●Responded | 5/5 | — | — | Jul 14, 2025 | Jul 15, 2025 | |
| 09234072 | BOPIS order cancelled at store | Closed | Normal | Jordi Kertzmann | — | Tommy Kuvalis | shippingsamples | 16h | ○Sent, no reply | — | — | — | Jul 11, 2025 | Jul 13, 2025 | |
| 46554618 | Lost package follow-up | Solved | Normal | Jordi Kertzmann | — | Mr. Cade Senger | vipreturnsinfluencer | 2h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - | |
| 80435600 | Klarna / Afterpay split issue | Closed | Urgent | Jordi Kertzmann | — | Steve O'Conner | Chat | — | 6h | ○Sent, no reply | — | — | — | May 30, 2025 | Jun 2, 2025 |