Bob Langworth
melinda24@gmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 96465811Cancel subscription / Auto-replenish | Bob Langworth |  Garth Dooley | May 7, 2026, 1:14 PM |
| 1/5 | Signup form errors with no explanation. Frustrating start. | 38548000App crashes at checkout | Bob Langworth |  Leonard Waters-Howell | Apr 19, 2026, 9:02 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 44185876Lost package follow-up | Bob Langworth |  Ignatius Cummerata | Mar 26, 2026, 2:43 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 37675217Missing samples in order | Bob Langworth |  Darryl Jacobi | Mar 15, 2026, 6:44 PM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 92364883Influencer code not working | Bob Langworth | Garth Dooley | Mar 11, 2026, 5:37 AM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 34693152Influencer code not working | Bob Langworth |  Kaela Friesen | Feb 23, 2026, 12:12 AM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 19355290Where is my order? | Bob Langworth |  Lily Raynor | Feb 8, 2026, 11:54 AM |
| 4/5 | Honestly love the brand but the app needs a real overhaul. | 00015883Pro discount enrollment | Bob Langworth |  Vilma Gusikowski | Feb 6, 2026, 5:49 PM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 27947490App crashes at checkout | Bob Langworth |  Mr. Cade Senger | Jan 18, 2026, 1:00 AM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 07953765Gift card balance question | Bob Langworth |  Jacklyn Dare | Nov 13, 2025, 1:48 PM |
| 4/5 | Resolved fine. Agent had to look up my purchase, took a minute. | 12979060Where is my order? | Bob Langworth |  Mr. Skyla Trantow | Nov 11, 2025, 7:54 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 14733594Where is my order? | Bob Langworth | Mr. Cade Senger | Oct 24, 2025, 11:39 AM |
| 9/11 | The selection, the service, the app — all top tier. | 38142270Gift card balance question | Bob Langworth | Lily Raynor | Sep 16, 2025, 1:01 AM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 54761613Where is my order? | Bob Langworth |  Julie Hodkiewicz | Jun 4, 2025, 4:08 AM |