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CustomersDominick Schuster

Dominick Schuster

sheila87@gmail.com
Tickets46Responses14
Showing 1 - 14 of 14
Rating
Comment
Ticket
Customer
Team member
Responded
5/5Helped me redeem a gift card that wasn't scanning. Sorted in one chat.79415368Item authenticity concernDominick SchusterFaith HilllMay 2, 2026, 5:40 AM
2/5Got brushed off when I asked about the damaged shipment.24891637Lost package follow-upDominick SchusterMr. Eliza Gerhold IVApr 3, 2026, 10:42 AM
2/5Agent didn't actually solve the issue, just told me to wait.37604496Address change after shippingDominick SchusterMr. Skyla TrantowMar 17, 2026, 6:31 AM
9/11Love everything about it. The Insider program is genuinely valuable.71626987Allergic reaction concernDominick SchusterVilma GusikowskiJan 18, 2026, 9:43 AM
2/5The refund still hasn't been processed and it's been two weeks.73371492Discount code not workingDominick SchusterMr. Lonie HudsonJan 8, 2026, 5:13 PM
5/5Color match through the app worked perfectly. Foundation is spot on.67476140Foundation match helpDominick SchusterIgnatius CummerataNov 21, 2025, 11:16 PM
9/11The selection, the service, the app — all top tier.96124234Refund not receivedDominick SchusterMr. Lonie HudsonNov 15, 2025, 6:05 AM
5/5Loved that they followed up two days later to make sure the replacement arrived.53680877Insider tier issueDominick SchusterAmely PacochaSep 27, 2025, 4:45 PM
1/11Stock-outs are constant. Recommending Bloom feels risky now.76793490Pro discount enrollmentDominick SchusterLily RaynorSep 11, 2025, 6:26 PM
4/5Generally happy. The fragrance sample they sent wasn't what I picked but close enough.00133321Allergic reaction concernDominick SchusterKaela FriesenAug 19, 2025, 11:57 PM
9/11Their personalization is unreal. Like having a personal Beauty Advisor.83455871Price match requestDominick SchusterKaela FriesenJul 29, 2025, 5:37 PM
3/5Took two chats to get the issue solved. Each agent gave me different info.06790688Wrong shade sentDominick SchusterMr. Skyla TrantowJul 16, 2025, 2:34 AM
5/5Quick refund, clear communication, and they upgraded my shipping for the next order.64680292App crashes at checkoutDominick SchusterDarryl JacobiJul 8, 2025, 9:52 PM
5/5Resolved my issue and even taught me how to use the new app features. Excellent.96095259Loyalty points not postingDominick SchusterOscar O'HaraMay 30, 2025, 5:07 AM
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Properties

Customer
Name
Dominick Schuster
Email
sheila87@gmail.com
Loyalty tier
Insider
Company
—
Skin type
normal
Loyalty points
—
Lifetime spend
4,651
Last purchase
Mar 21, 2026
Skin tone
medium
Foundation shade
22P
Skin concerns
acne, hyperpigmentation
Allergies / restrictions
sulfate-free, latex-allergy
Favorite brands
—
YTD spend
3,671
App installed
No
App last opened
May 19, 2026
Email subscribed
—
Marketing segment
—
Last purchase amount
18
Total orders
—
Preferred category
makeup
Tickets
Tickets
46
Last seen
May 16, 2026
Responses
Avg rating
4.71