Martin Altenwerth
kelly.dubuque60@yahoo.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 08537039Missing samples in order | Martin Altenwerth |  Lily Raynor | Apr 12, 2026, 11:57 AM |
| 2/5 | App keeps crashing at checkout and support just told me to clear the cache. That doesn't help. | 48828314BOPIS order cancelled at store | Martin Altenwerth |  Oscar O'Hara | Apr 6, 2026, 7:04 AM |
| 7/11 | Decent enough. The app has bugs sometimes. | 61114448App crashes at checkout | Martin Altenwerth |  Garth Dooley | Mar 26, 2026, 11:59 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 17746041Order arrived damaged | Martin Altenwerth |  Jacklyn Dare | Feb 11, 2026, 11:09 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 72160688BOPIS order cancelled at store | Martin Altenwerth |  Ignatius Cummerata | Jan 8, 2026, 3:52 PM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 91270266Address change after shipping | Martin Altenwerth | Garth Dooley | Nov 25, 2025, 2:15 PM |
| 3/5 | Took some effort. Had to escalate to a manager to override the return window. | 10920606Question about product ingredients | Martin Altenwerth |  Mr. Eliza Gerhold IV | Oct 17, 2025, 8:22 AM |
| 1/5 | Absolutely awful experience. No one would help with my damaged order. | 95723157BOPIS order cancelled at store | Martin Altenwerth |  Steve O'Conner | Sep 25, 2025, 7:39 PM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 32891311App login problem | Martin Altenwerth |  Eula McKenzie | Jun 22, 2025, 12:59 AM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 95410525Where is my order? | Martin Altenwerth |  Dr. Mandy McLaughlin | Jun 21, 2025, 7:52 AM |