Martin Altenwerth
kelly.dubuque60@yahoo.com
Showing 1 - 27 of 27
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 69912109 | Klarna / Afterpay split issue | Open | Urgent | Martin Altenwerth | — |  Amely Pacocha | app | - | —Skipped | — | — | — | May 18, 2026 | - | |
| 64867102 | Return after 30-day window | Solved | Normal | Martin Altenwerth | — |  Katrina Johns | vipshipping | 6h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 44796247 | Lost package follow-up | Pending | Low | Martin Altenwerth | — |  Darryl Jacobi | vipfragrance | - | —Skipped | — | — | — | Apr 29, 2026 | - | |
| 08537039 | Missing samples in order | Closed | Normal | Martin Altenwerth | — |  Lily Raynor | refund | 1h | ●Responded | 5/5 | — | — | Apr 10, 2026 | Apr 15, 2026 | |
| 48828314 | BOPIS order cancelled at store | Closed | Normal | Martin Altenwerth | — |  Oscar O'Hara | Phone | influencerdamagedshade-match | 3d 18h | ●Responded | 2/5 | — | — | Mar 31, 2026 | Apr 10, 2026 |
| 11860264 | Address change after shipping | Solved | Normal | Martin Altenwerth | — | Oscar O'Hara | refundsamples | 5h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - | |
| 61114448 | App crashes at checkout | Solved | Normal | Martin Altenwerth | — |  Garth Dooley | wholesalevipsamples | 1d | ●Responded | 7/11 | — | — | Mar 23, 2026 | - | |
| 95316696 | Store experience feedback | Solved | High | Martin Altenwerth | — | Darryl Jacobi | damagedfragrance | 8d 8h | ○Sent, no reply | — | — | — | Mar 11, 2026 | - | |
| 17746041 | Order arrived damaged | Solved | Low | Martin Altenwerth | — |  Jacklyn Dare | loyaltywholesale | 16h | ●Responded | 4/5 | — | — | Feb 9, 2026 | - | |
| 72160688 | BOPIS order cancelled at store | Solved | High | Martin Altenwerth | — |  Ignatius Cummerata | shade-matchfragrancesamples | 10h | ●Responded | 4/5 | — | — | Jan 6, 2026 | - | |
| 96276253 | Item authenticity concern | Pending | Normal | Martin Altenwerth | — |  Yazmin Jast | Chat | shade-match | - | —Skipped | — | — | — | Dec 23, 2025 | - |
| 91270266 | Address change after shipping | Closed | Normal | Martin Altenwerth | — | Garth Dooley | Phone | damagedshade-match | 4h | ●Responded | 3/5 | — | — | Nov 24, 2025 | Nov 30, 2025 |
| 43688444 | Return after 30-day window | Solved | Normal | Martin Altenwerth | — |  Miss Amber Hintz Sr. | samples | 2d 2h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - | |
| 95739927 | Missing items in shipment | Solved | Normal | Martin Altenwerth | — | Garth Dooley | refundbopis | 2h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | |
| 10920606 | Question about product ingredients | Solved | Low | Martin Altenwerth | — |  Mr. Eliza Gerhold IV | — | 12h | ●Responded | 3/5 | — | — | Oct 16, 2025 | - | |
| 95723157 | BOPIS order cancelled at store | Solved | Normal | Martin Altenwerth | — |  Steve O'Conner | Chat | gift-cardsamplesdamaged | 1d 2h | ●Responded | 1/5 | — | — | Sep 24, 2025 | - |
| 25702737 | Address change after shipping | Closed | Normal | Martin Altenwerth | — |  Chaz Renner | refundsamplesfragrance | 7h | ○Sent, no reply | — | — | — | Sep 20, 2025 | Sep 23, 2025 | |
| 40448392 | Lost package follow-up | Solved | Normal | Martin Altenwerth | — |  Mr. Lonie Hudson | fragrance | 23h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - | |
| 14402815 | Shipping cost question | Closed | Normal | Martin Altenwerth | — |  Kaela Friesen | vip | 19h | ○Sent, no reply | — | — | — | Aug 12, 2025 | Aug 15, 2025 | |
| 56337667 | Loyalty points not posting | Solved | Normal | Martin Altenwerth | — | Mr. Lonie Hudson | Chat | app | 9h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - |
| 49583277 | Address change after shipping | Pending | Normal | Martin Altenwerth | — |  Eula McKenzie | Chat | gift-card | - | —Skipped | — | — | — | Jul 26, 2025 | - |
| 94667118 | Shipping cost question | Solved | Normal | Martin Altenwerth | — | Yazmin Jast | samplesdamaged | 2h | ○Sent, no reply | — | — | — | Jul 12, 2025 | - | |
| 62946111 | BOPIS pickup not ready | Solved | Normal | Martin Altenwerth | — | Steve O'Conner | Phone | — | 5h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - |
| 61552804 | Refund not received | Solved | Normal | Martin Altenwerth | — | Darryl Jacobi | Chat | — | 5h | ○Sent, no reply | — | — | — | Jun 22, 2025 | - |
| 32891311 | App login problem | Closed | Normal | Martin Altenwerth | — | Eula McKenzie | samplesvip | 2h | ●Responded | 4/5 | — | — | Jun 20, 2025 | Jun 24, 2025 | |
| 95410525 | Where is my order? | Closed | Low | Martin Altenwerth | — |  Dr. Mandy McLaughlin | Chat | vip | 1h | ●Responded | 5/5 | — | — | Jun 20, 2025 | Jun 27, 2025 |
| 31301880 | Wholesale order question | Open | Normal | Martin Altenwerth | — |  Julie Hodkiewicz | shippingfragrance | - | —Skipped | — | — | — | May 28, 2025 | - |