Melanie Schmidt II
allison41@gmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 48961629Allergic reaction concern | Melanie Schmidt II |  Eula McKenzie | May 23, 2026, 5:54 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 01645594Wrong shade sent | Melanie Schmidt II |  Yazmin Jast | May 15, 2026, 12:30 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 10669305Loyalty points not posting | Melanie Schmidt II |  Leonard Waters-Howell | May 14, 2026, 5:29 AM |
| 3/5 | Add a recommend-based-on-what-I-own feature. | 74123856Address change after shipping | Melanie Schmidt II | Leonard Waters-Howell | May 1, 2026, 5:55 AM |
| 9/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 79757409Restock alert for backorder | Melanie Schmidt II |  Garth Dooley | Apr 1, 2026, 5:45 PM |
| 9/11 | The brand range alone makes it worth it. Service makes it lifelong. | 96327497Order arrived damaged | Melanie Schmidt II | Eula McKenzie | Feb 28, 2026, 7:26 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 10810001Wrong shade sent | Melanie Schmidt II |  Steve O'Conner | Feb 26, 2026, 9:19 PM |
| 3/5 | Fine. The agent was friendly but seemed unsure of the answer. | 40313167Foundation match help | Melanie Schmidt II |  Mr. Cade Senger | Dec 8, 2025, 11:14 AM |
| 2/5 | App keeps crashing at checkout and support just told me to clear the cache. That doesn't help. | 35775728Foundation match help | Melanie Schmidt II |  Mr. Eliza Gerhold IV | Nov 23, 2025, 3:32 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 02759908Pro discount enrollment | Melanie Schmidt II |  Tommy Kuvalis | Oct 23, 2025, 8:07 PM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 28862602Wholesale order question | Melanie Schmidt II | Tommy Kuvalis | Aug 28, 2025, 6:18 PM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 22475395Allergic reaction concern | Melanie Schmidt II |  Dr. Mandy McLaughlin | Aug 2, 2025, 5:06 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 55699084Foundation match help | Melanie Schmidt II |  Ignatius Cummerata | Aug 1, 2025, 11:09 PM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 93705261Foundation match help | Melanie Schmidt II |  Faith Hilll | Jul 27, 2025, 11:45 PM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 53225715Discount code not working | Melanie Schmidt II |  Kip Schroeder IV | Jun 15, 2025, 2:13 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 63267175Store experience feedback | Melanie Schmidt II | Kip Schroeder IV | Jun 3, 2025, 4:59 AM |