Rachel Reinger
kenny.tillman58@hotmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 91932486Klarna / Afterpay split issue | Rachel Reinger |  Amely Pacocha | Apr 21, 2026, 1:55 AM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 37725879Address change after shipping | Rachel Reinger |  Ignatius Cummerata | Mar 23, 2026, 12:44 AM |
| 4/5 | Loyalty program for non-Insiders too. | 15453758Cancel subscription / Auto-replenish | Rachel Reinger |  Jacklyn Dare | Mar 16, 2026, 8:44 PM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 24162175Shipping cost question | Rachel Reinger |  Kaela Friesen | Feb 18, 2026, 3:54 AM |
| 9/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 92148185Question about product ingredients | Rachel Reinger |  Mr. Skyla Trantow | Feb 6, 2026, 5:49 AM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 62505978Where is my order? | Rachel Reinger |  Garth Dooley | Jan 10, 2026, 5:46 AM |
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 13925371Allergic reaction concern | Rachel Reinger | Jacklyn Dare | Jan 3, 2026, 8:58 AM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 51068416Influencer code not working | Rachel Reinger |  Chaz Renner | Dec 13, 2025, 8:50 AM |
| 4/11 | Service has gotten noticeably worse over the last year. | 39948937Insider tier issue | Rachel Reinger |  Mr. Eliza Gerhold IV | Dec 10, 2025, 10:34 PM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 14945289Cancel subscription / Auto-replenish | Rachel Reinger |  Lily Raynor | Dec 6, 2025, 4:53 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 43755022Gift card balance question | Rachel Reinger |  Miss Amber Hintz Sr. | Nov 30, 2025, 12:06 AM |
| 9/11 | Best in class. The app is genuinely beautiful and useful. | 09837940BOPIS pickup not ready | Rachel Reinger |  Eula McKenzie | Jul 12, 2025, 3:17 AM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 19868582Cancel subscription / Auto-replenish | Rachel Reinger | Lily Raynor | Jul 6, 2025, 6:36 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 01071622Wholesale order question | Rachel Reinger | Mr. Skyla Trantow | Jul 2, 2025, 8:12 PM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 70621338BOPIS pickup not ready | Rachel Reinger | Mr. Skyla Trantow | Jun 16, 2025, 9:54 AM |