Rachel Reinger
kenny.tillman58@hotmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 50469346 | Missing items in shipment | Pending | Low | Rachel Reinger | — |  Darryl Jacobi | Chat | influencerappgift-card | - | —Skipped | — | — | — | May 18, 2026 | - |
| 82341964 | Loyalty points not posting | Pending | Normal | Rachel Reinger | — |  Mr. Eliza Gerhold IV | loyaltyapp | - | —Skipped | — | — | — | May 5, 2026 | - | |
| 71543009 | Klarna / Afterpay split issue | Open | Normal | Rachel Reinger | — |  Tommy Kuvalis | appfragrancesamples | - | —Skipped | — | — | — | May 2, 2026 | - | |
| 73525263 | Cancel order request | Closed | Urgent | Rachel Reinger | — |  Oscar O'Hara | refundgift-cardshade-match | 23h | ○Sent, no reply | — | — | — | Apr 30, 2026 | May 8, 2026 | |
| 91932486 | Klarna / Afterpay split issue | Closed | Normal | Rachel Reinger | — |  Amely Pacocha | Chat | refund | 13h | ●Responded | 4/5 | — | — | Apr 19, 2026 | Apr 23, 2026 |
| 42680548 | App crashes at checkout | Open | Normal | Rachel Reinger | — |  Dr. Mandy McLaughlin | returnsinfluencerdamaged | - | —Skipped | — | — | — | Mar 30, 2026 | - | |
| 07715407 | Shipping cost question | Open | Normal | Rachel Reinger | — | Mr. Eliza Gerhold IV | — | - | —Skipped | — | — | — | Mar 27, 2026 | - | |
| 37725879 | Address change after shipping | Solved | High | Rachel Reinger | — |  Ignatius Cummerata | wholesaleinfluencersamples | 1d 17h | ●Responded | 3/5 | — | — | Mar 20, 2026 | - | |
| 15453758 | Cancel subscription / Auto-replenish | Solved | Normal | Rachel Reinger | — |  Jacklyn Dare | damagedinfluencershade-match | 2d 12h | ●Responded | 4/5 | — | — | Mar 13, 2026 | - | |
| 24162175 | Shipping cost question | Solved | Normal | Rachel Reinger | — |  Kaela Friesen | apployalty | 6h | ●Responded | 5/5 | — | — | Feb 17, 2026 | - | |
| 77748705 | Birthday gift not received | Solved | Low | Rachel Reinger | — |  Miss Amber Hintz Sr. | — | 11h | ⊘Not fired | — | — | — | Feb 10, 2026 | - | |
| 92148185 | Question about product ingredients | Closed | Low | Rachel Reinger | — |  Mr. Skyla Trantow | Chat | — | 2h | ●Responded | 9/11 | — | — | Feb 5, 2026 | Feb 7, 2026 |
| 29455724 | Lost package follow-up | Pending | Normal | Rachel Reinger | — | Darryl Jacobi | refund | - | —Skipped | — | — | — | Jan 25, 2026 | - | |
| 38434623 | Cancel order request | Closed | Normal | Rachel Reinger | — | Darryl Jacobi | Phone | shade-match | 4h | ○Sent, no reply | — | — | — | Jan 22, 2026 | Jan 24, 2026 |
| 62505978 | Where is my order? | Solved | Low | Rachel Reinger | — |  Garth Dooley | — | 10h | ●Responded | 4/5 | — | — | Jan 9, 2026 | - | |
| 89991556 | Order arrived damaged | Closed | Urgent | Rachel Reinger | — |  Leonard Waters-Howell | bopisfragrance | 23h | ○Sent, no reply | — | — | — | Jan 8, 2026 | Jan 16, 2026 | |
| 13925371 | Allergic reaction concern | Solved | Normal | Rachel Reinger | — | Jacklyn Dare | samplesdamagedvip | 6h | ●Responded | 5/5 | — | — | Jan 1, 2026 | - | |
| 84962867 | Gift card balance question | Solved | Normal | Rachel Reinger | — |  Yazmin Jast | Phone | bopisloyaltyshade-match | 2d 5h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - |
| 31743785 | App login problem | Solved | Normal | Rachel Reinger | — |  Steve O'Conner | Chat | shade-matchfragrance | 10h | ⊘Not fired | — | — | — | Dec 17, 2025 | - |
| 51068416 | Influencer code not working | Closed | Normal | Rachel Reinger | — |  Chaz Renner | — | 21h | ●Responded | 10/11 | — | — | Dec 11, 2025 | Dec 16, 2025 | |
| 39948937 | Insider tier issue | Solved | Normal | Rachel Reinger | — | Mr. Eliza Gerhold IV | Chat | — | 2d 23h | ●Responded | 4/11 | — | — | Dec 6, 2025 | - |
| 14945289 | Cancel subscription / Auto-replenish | Closed | Normal | Rachel Reinger | — |  Lily Raynor | — | 9h | ●Responded | 4/5 | — | — | Dec 5, 2025 | Dec 12, 2025 | |
| 43755022 | Gift card balance question | Closed | Low | Rachel Reinger | — | Miss Amber Hintz Sr. | Phone | fragranceshipping | 5h | ●Responded | 5/5 | — | — | Nov 28, 2025 | Nov 29, 2025 |
| 88195307 | Foundation match help | Solved | Low | Rachel Reinger | — | Amely Pacocha | — | 1h | ○Sent, no reply | — | — | — | Nov 10, 2025 | - | |
| 61148349 | Wrong shade sent | Solved | Normal | Rachel Reinger | — | Mr. Eliza Gerhold IV | Chat | influencerdamaged | 5h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - |
| 31967866 | Restock alert for backorder | Pending | Normal | Rachel Reinger | — | Mr. Eliza Gerhold IV | samples | - | —Skipped | — | — | — | Nov 4, 2025 | - | |
| 80385109 | App login problem | Solved | Low | Rachel Reinger | — |  Julie Hodkiewicz | Chat | vipgift-card | 6h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - |
| 85491061 | Gift card balance question | Open | Low | Rachel Reinger | — | Tommy Kuvalis | shade-match | - | —Skipped | — | — | — | Sep 17, 2025 | - | |
| 62495493 | Wholesale order question | Closed | Normal | Rachel Reinger | — | Oscar O'Hara | gift-cardbopisreturns | 5h | ○Sent, no reply | — | — | — | Jul 22, 2025 | Jul 26, 2025 | |
| 90535547 | Missing samples in order | Solved | Normal | Rachel Reinger | — | Garth Dooley | Chat | vip | 8h | ⊘Not fired | — | — | — | Jul 18, 2025 | - |
| 34984765 | BOPIS pickup not ready | Solved | Normal | Rachel Reinger | — |  Kip Schroeder IV | — | 2h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - | |
| 34408061 | Influencer code not working | Solved | Low | Rachel Reinger | — | Kip Schroeder IV | Chat | fragranceshipping | 13h | ○Sent, no reply | — | — | — | Jul 16, 2025 | - |
| 09837940 | BOPIS pickup not ready | Closed | Normal | Rachel Reinger | — |  Eula McKenzie | Chat | samplesshade-match | 4h | ●Responded | 9/11 | — | — | Jul 10, 2025 | Jul 17, 2025 |
| 19868582 | Cancel subscription / Auto-replenish | Solved | High | Rachel Reinger | — | Lily Raynor | Chat | — | 1h | ●Responded | 4/5 | — | — | Jul 4, 2025 | - |
| 01071622 | Wholesale order question | Solved | Normal | Rachel Reinger | — | Mr. Skyla Trantow | Chat | — | 10h | ●Responded | 5/5 | — | — | Jun 30, 2025 | - |
| 88984435 | Birthday gift not received | Closed | Low | Rachel Reinger | — | Dr. Mandy McLaughlin | Social | — | 1h | ⊘Not fired | — | — | — | Jun 27, 2025 | Jul 4, 2025 |
| 44133099 | Wholesale order question | Closed | Normal | Rachel Reinger | — | Amely Pacocha | Chat | influencershade-matchbopis | 6h | ○Sent, no reply | — | — | — | Jun 19, 2025 | Jun 26, 2025 |
| 70621338 | BOPIS pickup not ready | Solved | Low | Rachel Reinger | — | Mr. Skyla Trantow | Phone | samples | 5h | ●Responded | 3/5 | — | — | Jun 14, 2025 | - |