Dexter Heidenreich
michael_morar@yahoo.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 69899828Return after 30-day window | Dexter Heidenreich |  Ignatius Cummerata | Feb 23, 2026, 6:49 PM |
| 1/5 | Spent hours on chat over a week, never got a real answer. | 36348720Price match request | Dexter Heidenreich |  Garth Dooley | Feb 23, 2026, 12:49 AM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 22869321Gift card balance question | Dexter Heidenreich |  Mr. Skyla Trantow | Dec 22, 2025, 10:26 AM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 29291110Insider tier issue | Dexter Heidenreich |  Leonard Waters-Howell | Dec 20, 2025, 4:46 PM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 53085448App crashes at checkout | Dexter Heidenreich |  Mr. Eliza Gerhold IV | Dec 10, 2025, 5:27 AM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 00536680Address change after shipping | Dexter Heidenreich | Ignatius Cummerata | Nov 24, 2025, 4:04 PM |
| 2/5 | Promised a callback that never came. | 73278775Missing samples in order | Dexter Heidenreich |  Darryl Jacobi | Oct 14, 2025, 5:07 AM |
| 10/11 | The selection, the service, the app — all top tier. | 33988245Gift card balance question | Dexter Heidenreich |  Amely Pacocha | Oct 13, 2025, 7:46 PM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 70773998BOPIS pickup not ready | Dexter Heidenreich |  Mr. Lonie Hudson | Sep 30, 2025, 12:25 AM |
| 4/11 | The app is slow and buggy now. Lost trust in the brand. | 50647789Where is my order? | Dexter Heidenreich |  Faith Hilll | Sep 15, 2025, 2:15 PM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 59699243Question about product ingredients | Dexter Heidenreich |  Mr. Cade Senger | Aug 25, 2025, 8:41 PM |
| 2/5 | The shade quiz was completely off for my undertone. | 36050461Klarna / Afterpay split issue | Dexter Heidenreich | Faith Hilll | Jun 20, 2025, 1:32 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 41503620Question about product ingredients | Dexter Heidenreich |  Kip Schroeder IV | Jun 9, 2025, 6:37 PM |