Dexter Heidenreich
michael_morar@yahoo.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 40372411 | Return after 30-day window | Closed | Low | Dexter Heidenreich | — |  Amely Pacocha | — | 2h | ○Sent, no reply | — | — | — | May 15, 2026 | May 20, 2026 | |
| 32188657 | Wholesale order question | Solved | Normal | Dexter Heidenreich | — |  Mr. Skyla Trantow | Chat | returnsapployalty | 6h | ○Sent, no reply | — | — | — | May 7, 2026 | - |
| 83937582 | BOPIS pickup not ready | Solved | Normal | Dexter Heidenreich | — |  Miss Amber Hintz Sr. | refundloyalty | 20h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - | |
| 16330245 | Missing items in shipment | Solved | Normal | Dexter Heidenreich | — |  Garth Dooley | Social | influencergift-carddamaged | 1d | ⊘Not fired | — | — | — | Apr 25, 2026 | - |
| 50205268 | Missing samples in order | Solved | High | Dexter Heidenreich | — |  Jacklyn Dare | Chat | — | 2h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - |
| 45147651 | Shipping cost question | Solved | Normal | Dexter Heidenreich | — | Garth Dooley | Phone | wholesale | 6h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - |
| 58781208 | Item authenticity concern | Open | Normal | Dexter Heidenreich | — |  Oscar O'Hara | loyalty | - | —Skipped | — | — | — | Mar 24, 2026 | - | |
| 12959126 | BOPIS pickup not ready | Closed | Normal | Dexter Heidenreich | — |  Darryl Jacobi | — | 4h | ○Sent, no reply | — | — | — | Mar 13, 2026 | Mar 18, 2026 | |
| 56073532 | Cancel order request | Closed | Normal | Dexter Heidenreich | — |  Ignatius Cummerata | Phone | loyaltyfragrance | 6h | ○Sent, no reply | — | — | — | Mar 3, 2026 | Mar 5, 2026 |
| 41322068 | Shipping cost question | Open | Normal | Dexter Heidenreich | — |  Steve O'Conner | Chat | — | - | —Skipped | — | — | — | Feb 26, 2026 | - |
| 46156963 | Klarna / Afterpay split issue | Solved | Normal | Dexter Heidenreich | — |  Chaz Renner | Chat | influencersamplesapp | 15h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - |
| 69899828 | Return after 30-day window | Solved | Normal | Dexter Heidenreich | — | Ignatius Cummerata | influencerrefundreturns | 3h | ●Responded | 4/5 | — | — | Feb 23, 2026 | - | |
| 36348720 | Price match request | Solved | Normal | Dexter Heidenreich | — | Garth Dooley | Chat | damagedshade-match | 12h | ●Responded | 1/5 | — | — | Feb 20, 2026 | - |
| 93294841 | App crashes at checkout | Solved | Normal | Dexter Heidenreich | — |  Julie Hodkiewicz | loyalty | 11h | ○Sent, no reply | — | — | — | Feb 14, 2026 | - | |
| 10435776 | Refund not received | Solved | Normal | Dexter Heidenreich | — | Miss Amber Hintz Sr. | — | 13h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 41937372 | Loyalty points not posting | Closed | Normal | Dexter Heidenreich | — | Mr. Skyla Trantow | wholesale | 2d 3h | ○Sent, no reply | — | — | — | Feb 7, 2026 | Feb 10, 2026 | |
| 27323130 | Where is my order? | Solved | High | Dexter Heidenreich | — |  Faith Hilll | — | 2h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - | |
| 84097135 | Missing samples in order | Closed | Normal | Dexter Heidenreich | — | Ignatius Cummerata | refundshade-match | 2h | ○Sent, no reply | — | — | — | Jan 26, 2026 | Jan 27, 2026 | |
| 02549048 | Loyalty points not posting | Solved | Low | Dexter Heidenreich | — |  Lily Raynor | — | 21h | ○Sent, no reply | — | — | — | Jan 14, 2026 | - | |
| 59842218 | Order arrived damaged | Solved | Urgent | Dexter Heidenreich | — |  Mr. Cade Senger | — | 5h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - | |
| 15602700 | Missing items in shipment | Solved | Low | Dexter Heidenreich | — | Jacklyn Dare | — | 3h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | |
| 32010524 | App login problem | Solved | Low | Dexter Heidenreich | — |  Tommy Kuvalis | Chat | vip | 1d 10h | ⊘Not fired | — | — | — | Dec 24, 2025 | - |
| 49319793 | Birthday gift not received | Pending | Normal | Dexter Heidenreich | — | Darryl Jacobi | influencer | - | —Skipped | — | — | — | Dec 24, 2025 | - | |
| 22869321 | Gift card balance question | Closed | Normal | Dexter Heidenreich | — | Mr. Skyla Trantow | gift-carddamagedvip | 1h | ●Responded | 4/5 | — | — | Dec 20, 2025 | Dec 21, 2025 | |
| 29291110 | Insider tier issue | Solved | Normal | Dexter Heidenreich | — |  Leonard Waters-Howell | Chat | — | 2h | ●Responded | 5/5 | — | — | Dec 19, 2025 | - |
| 53085448 | App crashes at checkout | Solved | Normal | Dexter Heidenreich | — |  Mr. Eliza Gerhold IV | Chat | wholesaleinfluencer | 4h | ●Responded | 5/5 | — | — | Dec 9, 2025 | - |
| 33685250 | Where is my order? | Solved | Normal | Dexter Heidenreich | — |  Mr. Lonie Hudson | Phone | app | 5h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - |
| 47944423 | Loyalty points not posting | Pending | Normal | Dexter Heidenreich | — |  Dr. Mandy McLaughlin | gift-card | - | —Skipped | — | — | — | Dec 2, 2025 | - | |
| 00536680 | Address change after shipping | Closed | Urgent | Dexter Heidenreich | — | Ignatius Cummerata | — | 2d 13h | ●Responded | 4/5 | — | — | Nov 21, 2025 | Nov 29, 2025 | |
| 33682604 | Wrong shade sent | Solved | Normal | Dexter Heidenreich | — | Steve O'Conner | Chat | — | 1h | ○Sent, no reply | — | — | — | Nov 18, 2025 | - |
| 02095867 | Order arrived damaged | Solved | High | Dexter Heidenreich | — |  Eula McKenzie | loyaltygift-cardvip | 2h | ○Sent, no reply | — | — | — | Nov 11, 2025 | - | |
| 36854218 | Address change after shipping | Solved | Normal | Dexter Heidenreich | — | Ignatius Cummerata | — | 11h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - | |
| 33988245 | Gift card balance question | Solved | Normal | Dexter Heidenreich | — | Amely Pacocha | Chat | conversation-mockup | 2h | ●Responded | 10/11 | 53 | Oct 13, 2025 | - | |
| 84984809 | Lost package follow-up | Solved | Normal | Dexter Heidenreich | — | Mr. Lonie Hudson | refundshippingreturns | 5h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - | |
| 73278775 | Missing samples in order | Solved | Normal | Dexter Heidenreich | — | Darryl Jacobi | bopis | 8d 5h | ●Responded | 2/5 | — | — | Oct 4, 2025 | - | |
| 63603648 | Cancel order request | Open | Normal | Dexter Heidenreich | — | Lily Raynor | Social | vipbopisdamaged | - | —Skipped | — | — | — | Sep 29, 2025 | - |
| 70773998 | BOPIS pickup not ready | Solved | Low | Dexter Heidenreich | — | Mr. Lonie Hudson | returnsinfluencershade-match | 2d 8h | ●Responded | 4/5 | — | — | Sep 26, 2025 | - | |
| 05835159 | Question about product ingredients | Closed | Normal | Dexter Heidenreich | — |  Kip Schroeder IV | Phone | samples | 11h | ○Sent, no reply | — | — | — | Sep 24, 2025 | Oct 2, 2025 |
| 73188266 | Cancel order request | Pending | Low | Dexter Heidenreich | — | Mr. Skyla Trantow | Chat | wholesale | - | —Skipped | — | — | — | Sep 13, 2025 | - |
| 50647789 | Where is my order? | Solved | Urgent | Dexter Heidenreich | — | Faith Hilll | Chat | wholesalevipgift-card | 1d 17h | ●Responded | 4/11 | — | — | Sep 12, 2025 | - |
| 59699243 | Question about product ingredients | Solved | Normal | Dexter Heidenreich | — | Mr. Cade Senger | samples | 2h | ●Responded | 4/5 | — | — | Aug 24, 2025 | - | |
| 51628159 | Discount code not working | Solved | Low | Dexter Heidenreich | — | Eula McKenzie | Chat | app | 1h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - |
| 54130513 | BOPIS pickup not ready | Open | Low | Dexter Heidenreich | — |  Yazmin Jast | Chat | vip | - | —Skipped | — | — | — | Aug 19, 2025 | - |
| 29779944 | Allergic reaction concern | Open | Normal | Dexter Heidenreich | — | Steve O'Conner | Chat | — | - | —Skipped | — | — | — | Jul 30, 2025 | - |
| 77267868 | Restock alert for backorder | Closed | Low | Dexter Heidenreich | — | Ignatius Cummerata | Chat | vip | 7h | ○Sent, no reply | — | — | — | Jul 14, 2025 | Jul 17, 2025 |
| 11203933 | Item authenticity concern | Solved | High | Dexter Heidenreich | — | Oscar O'Hara | Chat | — | 4h | ○Sent, no reply | — | — | — | Jul 1, 2025 | - |
| 88934820 | App login problem | Solved | Normal | Dexter Heidenreich | — | Faith Hilll | Social | refundshade-matchfragrance | 2h | ⊘Not fired | — | — | — | Jun 20, 2025 | - |
| 36050461 | Klarna / Afterpay split issue | Solved | Low | Dexter Heidenreich | — | Faith Hilll | Phone | viployaltywholesale | 4h | ●Responded | 2/5 | — | — | Jun 18, 2025 | - |
| 26938354 | Insider tier issue | Solved | Low | Dexter Heidenreich | — | Julie Hodkiewicz | returns | 3d | ○Sent, no reply | — | — | — | Jun 16, 2025 | - | |
| 41503620 | Question about product ingredients | Solved | Normal | Dexter Heidenreich | — | Kip Schroeder IV | wholesalebopis | 4h | ●Responded | 4/5 | — | — | Jun 9, 2025 | - |