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CustomersLoren Casper

Loren Casper

christian.schneider@hotmail.com
Tickets47Responses12
Showing 1 - 12 of 12
Rating
Comment
Ticket
Customer
Team member
Responded
2/5Two-week back-and-forth for a refund that should have been one click.07587922Klarna / Afterpay split issueLoren CasperLeonard Waters-HowellMay 22, 2026, 6:23 AM
4/5Quick resolution, only had to enter the order number twice.91239301Influencer code not workingLoren CasperLily RaynorMar 12, 2026, 7:10 AM
4/5Easy chat experience. Captcha at the start was annoying.63597069Restock alert for backorderLoren CasperAmely PacochaFeb 16, 2026, 5:27 AM
5/5Sara helped me build a gift bundle for my mom's birthday. So sweet.99202949Wholesale order questionLoren CasperMr. Lonie HudsonJan 29, 2026, 7:08 AM
5/5First time ordering and I'll definitely be back. Smooth from start to finish.52186871Question about product ingredientsLoren CasperYazmin JastJan 8, 2026, 9:34 AM
5/5Sara helped me build a gift bundle for my mom's birthday. So sweet.00700331Order arrived damagedLoren CasperDr. Mandy McLaughlinNov 28, 2025, 11:12 AM
1/5Insider status was downgraded incorrectly and no one will fix it.81229501Price match requestLoren CasperMiss Amber Hintz Sr.Oct 25, 2025, 10:36 AM
5/5Helpful self-service flow handled everything without me needing to chat.22678602Refund not receivedLoren CasperDarryl JacobiSep 16, 2025, 3:05 AM
4/5Got my issue handled. Slightly long wait but the agent more than made up for it.12061485Shipping cost questionLoren CasperGarth DooleySep 9, 2025, 9:44 PM
1/5Insider status was downgraded incorrectly and no one will fix it.48469323Shipping cost questionLoren CasperMr. Eliza Gerhold IVAug 28, 2025, 1:07 PM
5/5Got my points credited back for an order I had to cancel. Super easy.18047535Address change after shippingLoren CasperMr. Cade SengerJul 24, 2025, 4:23 AM
5/5Sara helped me build a gift bundle for my mom's birthday. So sweet.75020577Gift card balance questionLoren CasperKaela FriesenJul 18, 2025, 10:48 PM
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Properties

Customer
Name
Loren Casper
Email
christian.schneider@hotmail.com
Loyalty tier
Insider
Company
—
Skin type
—
Loyalty points
9,515
Lifetime spend
359
Last purchase
Apr 9, 2026
Skin tone
fair
Foundation shade
—
Skin concerns
sensitivity, dark-circles
Allergies / restrictions
sulfate-free
Favorite brands
Tatcha, Charlotte Tilbury, Chanel
YTD spend
3,552
App installed
No
App last opened
—
Email subscribed
Yes
Marketing segment
active
Last purchase amount
—
Total orders
2
Preferred category
—
Tickets
Tickets
47
Last seen
May 22, 2026
Responses
Avg rating
3.83