Mallory Little
julia.beahan@gmail.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Big fan. Their customer service has saved me more than once. | 22082051App crashes at checkout | Mallory Little |  Leonard Waters-Howell | May 6, 2026, 7:36 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 87655944Item authenticity concern | Mallory Little |  Mr. Cade Senger | Apr 11, 2026, 3:36 AM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 92192085Wholesale order question | Mallory Little |  Jacklyn Dare | Apr 7, 2026, 4:59 PM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 49019139BOPIS pickup not ready | Mallory Little |  Faith Hilll | Feb 8, 2026, 4:07 AM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 98835255App login problem | Mallory Little |  Dr. Mandy McLaughlin | Feb 7, 2026, 12:45 AM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 18210899Item authenticity concern | Mallory Little |  Chaz Renner | Jan 22, 2026, 10:42 AM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 64227969Loyalty points not posting | Mallory Little |  Julie Hodkiewicz | Nov 29, 2025, 1:26 PM |
| 1/5 | Had to file a chargeback because customer service couldn't process my refund. | 23803073Return after 30-day window | Mallory Little |  Steve O'Conner | Nov 17, 2025, 4:59 PM |
| 4/11 | Service has gotten noticeably worse over the last year. | 51309639Return after 30-day window | Mallory Little |  Kip Schroeder IV | Nov 16, 2025, 6:46 AM |
| 4/5 | Good. The personalization was decent but missed my undertone. | 06978039Klarna / Afterpay split issue | Mallory Little | Leonard Waters-Howell | Nov 1, 2025, 3:54 PM |
| 2/5 | Promised a callback that never came. | 05374509Where is my order? | Mallory Little | Jacklyn Dare | Oct 28, 2025, 4:06 AM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 36402525Gift card balance question | Mallory Little |  Yazmin Jast | Oct 12, 2025, 11:36 AM |
| 4/5 | Liked the experience. App could be slightly faster. | 77849724Where is my order? | Mallory Little |  Mr. Lonie Hudson | Oct 2, 2025, 3:23 AM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 59458096Address change after shipping | Mallory Little |  Darryl Jacobi | Sep 18, 2025, 9:08 AM |
| 5/5 | Returned a product in 30 seconds through the app. Effortless. | 30979701Allergic reaction concern | Mallory Little |  Tommy Kuvalis | Aug 28, 2025, 3:38 AM |
| 5/5 | Better in-store / online inventory sync. | 00879274Wholesale order question | Mallory Little | Mr. Cade Senger | Jul 20, 2025, 5:04 PM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 10143980Where is my order? | Mallory Little |  Miss Amber Hintz Sr. | May 24, 2025, 9:52 PM |