Lera Reichel DVM
morgan60@gmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 92755048App crashes at checkout | Lera Reichel DVM |  Leonard Waters-Howell | May 15, 2026, 2:30 PM |
| 9/11 | Bloom understands what a beauty customer actually wants. | 62370255Return after 30-day window | Lera Reichel DVM |  Kaela Friesen | Apr 28, 2026, 9:14 PM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 17606667Klarna / Afterpay split issue | Lera Reichel DVM |  Yazmin Jast | Apr 24, 2026, 12:03 PM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 23344553BOPIS pickup not ready | Lera Reichel DVM |  Tommy Kuvalis | Apr 10, 2026, 11:24 AM |
| 4/5 | Let me filter by skin type more aggressively. | 27534730Price match request | Lera Reichel DVM |  Eula McKenzie | Apr 9, 2026, 8:26 PM |
| 4/5 | Pleasant experience. App is great, website still a bit clunky on mobile. | 19560199Order arrived damaged | Lera Reichel DVM |  Chaz Renner | Mar 11, 2026, 7:48 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 54357693Lost package follow-up | Lera Reichel DVM |  Katrina Johns | Mar 2, 2026, 7:46 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 40241000Return after 30-day window | Lera Reichel DVM |  Darryl Jacobi | Dec 3, 2025, 4:54 PM |
| 1/5 | Agents kept transferring me, no one took ownership. | 67127664Cancel order request | Lera Reichel DVM | Tommy Kuvalis | Nov 9, 2025, 1:58 PM |
| 5/5 | Better packaging — less plastic. | 90010505Cancel order request | Lera Reichel DVM |  Oscar O'Hara | Sep 1, 2025, 9:32 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 57456153Store experience feedback | Lera Reichel DVM |  Dr. Mandy McLaughlin | Jul 23, 2025, 6:29 PM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 40292659Allergic reaction concern | Lera Reichel DVM | Leonard Waters-Howell | Jul 4, 2025, 10:39 AM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 14288362Lost package follow-up | Lera Reichel DVM |  Jacklyn Dare | Jun 13, 2025, 12:32 PM |