Jany Tromp-Monahan
jordy_lakin@yahoo.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 30274740App login problem | Jany Tromp-Monahan |  Kip Schroeder IV | May 8, 2026, 5:38 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 10433321Foundation match help | Jany Tromp-Monahan |  Vilma Gusikowski | Apr 29, 2026, 4:26 PM |
| 5/5 | Make the chat agents actually empowered to make refund decisions. | 71056349Influencer code not working | Jany Tromp-Monahan |  Julie Hodkiewicz | Feb 25, 2026, 12:19 PM |
| 2/5 | Welcome email had broken links. | 93113890Shipping cost question | Jany Tromp-Monahan |  Yazmin Jast | Feb 24, 2026, 7:07 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 17150173Question about product ingredients | Jany Tromp-Monahan |  Tommy Kuvalis | Jan 29, 2026, 5:01 PM |
| 5/5 | Integrate the wishlist with stock alerts. | 30411419Order arrived damaged | Jany Tromp-Monahan |  Dr. Mandy McLaughlin | Jan 25, 2026, 4:23 PM |
| 3/5 | Took some effort. Had to escalate to a manager to override the return window. | 46705949Loyalty points not posting | Jany Tromp-Monahan | Dr. Mandy McLaughlin | Jan 19, 2026, 4:06 PM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 17075280Shipping cost question | Jany Tromp-Monahan |  Mr. Skyla Trantow | Nov 26, 2025, 8:22 AM |
| 4/5 | Helpful enough. Took longer than I expected for a simple address change. | 89464672App crashes at checkout | Jany Tromp-Monahan |  Katrina Johns | Oct 19, 2025, 8:46 AM |
| 9/11 | The brand range alone makes it worth it. Service makes it lifelong. | 54340155BOPIS order cancelled at store | Jany Tromp-Monahan |  Amely Pacocha | Sep 19, 2025, 3:42 PM |
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 02851675Missing samples in order | Jany Tromp-Monahan | Julie Hodkiewicz | Aug 30, 2025, 1:41 AM |
| 2/5 | Loyalty points still missing after two separate chats about it. | 19391498Pro discount enrollment | Jany Tromp-Monahan |  Eula McKenzie | Aug 21, 2025, 1:05 PM |
| 1/5 | Treated like I was lying about the missing items. Insulting. | 05340724BOPIS pickup not ready | Jany Tromp-Monahan |  Mr. Eliza Gerhold IV | Jul 31, 2025, 6:21 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 16046919BOPIS pickup not ready | Jany Tromp-Monahan |  Leonard Waters-Howell | Jun 6, 2025, 9:10 AM |