Tomasa Crooks
dena_stokes@gmail.com
Showing 1 - 18 of 18
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Easy enough. The shade swap took one extra back-and-forth to confirm. | 18120267Klarna / Afterpay split issue | Tomasa Crooks |  Mr. Skyla Trantow | May 25, 2026, 9:13 AM |
| 5/5 | Got my Insider perks set up in under a minute. | 10891237BOPIS order cancelled at store | Tomasa Crooks |  Faith Hilll | Mar 31, 2026, 5:40 AM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 10602186Gift card balance question | Tomasa Crooks |  Mr. Lonie Hudson | Mar 30, 2026, 10:34 AM |
| 9/11 | The selection, the service, the app — all top tier. | 15007790Influencer code not working | Tomasa Crooks |  Miss Amber Hintz Sr. | Mar 27, 2026, 2:05 AM |
| 2/5 | Agent didn't actually solve the issue, just told me to wait. | 76295948Lost package follow-up | Tomasa Crooks |  Jacklyn Dare | Mar 14, 2026, 4:13 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 06714304Cancel subscription / Auto-replenish | Tomasa Crooks |  Mr. Eliza Gerhold IV | Jan 24, 2026, 12:59 AM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 83921936Item authenticity concern | Tomasa Crooks | Mr. Skyla Trantow | Jan 19, 2026, 1:53 AM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 27309287BOPIS pickup not ready | Tomasa Crooks |  Dr. Mandy McLaughlin | Jan 10, 2026, 3:14 PM |
| 5/5 | Returned three items from one order with one label. Brilliant. | 01654418Item authenticity concern | Tomasa Crooks |  Chaz Renner | Dec 30, 2025, 4:25 PM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 35762646Foundation match help | Tomasa Crooks | Chaz Renner | Dec 20, 2025, 5:56 AM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 81445300Lost package follow-up | Tomasa Crooks |  Eula McKenzie | Dec 19, 2025, 7:20 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 17317805Wrong shade sent | Tomasa Crooks |  Ignatius Cummerata | Nov 28, 2025, 5:40 AM |
| 1/5 | I waited 45 minutes in chat queue just to be told they'd email me. | 26452364Influencer code not working | Tomasa Crooks |  Lily Raynor | Sep 26, 2025, 7:32 PM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 29601909Order arrived damaged | Tomasa Crooks | Mr. Skyla Trantow | Aug 16, 2025, 4:27 AM |
| 7/11 | I like it but I also shop other places. | 93158759Loyalty points not posting | Tomasa Crooks | Lily Raynor | Aug 4, 2025, 7:34 AM |
| 10/11 | Already referred three friends. They all love it too. | 77264483Shipping cost question | Tomasa Crooks |  Mr. Cade Senger | Jul 2, 2025, 6:20 AM |
| 3/5 | Decent enough. Wish there was a guided tour of the app. | 40582718Foundation match help | Tomasa Crooks |  Vilma Gusikowski | Jun 22, 2025, 6:16 AM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 45076599Cancel subscription / Auto-replenish | Tomasa Crooks | Mr. Eliza Gerhold IV | May 25, 2025, 9:10 PM |