Dr. William Gerlach
brandyn65@gmail.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 93722780Address change after shipping | Dr. William Gerlach |  Julie Hodkiewicz | Apr 4, 2026, 4:50 AM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 08841572Lost package follow-up | Dr. William Gerlach |  Kaela Friesen | Jan 21, 2026, 11:08 PM |
| 5/5 | Make the chat agents actually empowered to make refund decisions. | 66787559BOPIS order cancelled at store | Dr. William Gerlach |  Mr. Cade Senger | Dec 18, 2025, 7:16 PM |
| 4/5 | Good onboarding. Wish there were a few more shade options in the quiz. | 03355648BOPIS pickup not ready | Dr. William Gerlach |  Oscar O'Hara | Dec 17, 2025, 8:50 AM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 95710653App crashes at checkout | Dr. William Gerlach |  Mr. Eliza Gerhold IV | Aug 21, 2025, 11:23 PM |
| 5/5 | Got my Insider perks set up in under a minute. | 87795063BOPIS pickup not ready | Dr. William Gerlach |  Jacklyn Dare | Aug 3, 2025, 4:34 AM |
| 1/5 | Order was a gift, arrived two weeks late and damaged, and no one cared. | 18376730Order arrived damaged | Dr. William Gerlach |  Vilma Gusikowski | Jul 12, 2025, 8:39 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 75296524Pro discount enrollment | Dr. William Gerlach |  Lily Raynor | Jul 1, 2025, 11:45 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 23454118Store experience feedback | Dr. William Gerlach | Mr. Cade Senger | Jun 28, 2025, 5:20 AM |