Roman McClure
phoebe_mayert18@gmail.com
Showing 1 - 18 of 18
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 00199452BOPIS order cancelled at store | Roman McClure |  Vilma Gusikowski | May 8, 2026, 11:10 AM |
| 5/5 | Returned a product in 30 seconds through the app. Effortless. | 71676535BOPIS pickup not ready | Roman McClure |  Leonard Waters-Howell | Apr 21, 2026, 1:59 AM |
| 7/11 | Pretty good. Selection is great, service is hit or miss. | 09430978Wrong shade sent | Roman McClure |  Mr. Skyla Trantow | Mar 23, 2026, 1:55 AM |
| 1/5 | Absolutely awful experience. No one would help with my damaged order. | 56629762Foundation match help | Roman McClure |  Tommy Kuvalis | Mar 8, 2026, 4:56 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 22407788Missing samples in order | Roman McClure |  Darryl Jacobi | Mar 5, 2026, 9:45 AM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 64509828Insider tier issue | Roman McClure |  Dr. Mandy McLaughlin | Mar 3, 2026, 1:46 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 48102113Birthday gift not received | Roman McClure |  Julie Hodkiewicz | Feb 26, 2026, 6:33 AM |
| 1/5 | Worst app onboarding I've experienced this year. | 88533558Gift card balance question | Roman McClure |  Miss Amber Hintz Sr. | Feb 24, 2026, 5:37 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 15492025Missing samples in order | Roman McClure | Darryl Jacobi | Feb 8, 2026, 5:13 AM |
| 1/5 | Three weeks, four agents, still no refund. | 94547063Discount code not working | Roman McClure |  Jacklyn Dare | Feb 7, 2026, 3:00 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 74187644Return after 30-day window | Roman McClure | Leonard Waters-Howell | Dec 31, 2025, 4:07 AM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 24339149Klarna / Afterpay split issue | Roman McClure |  Katrina Johns | Dec 10, 2025, 2:31 PM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 38447260Address change after shipping | Roman McClure |  Lily Raynor | Dec 9, 2025, 6:17 AM |
| 4/5 | Mostly easy. The app made me re-login before processing the return. | 48396799Restock alert for backorder | Roman McClure |  Mr. Lonie Hudson | Nov 14, 2025, 11:47 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 00306592Discount code not working | Roman McClure |  Steve O'Conner | Aug 18, 2025, 2:21 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 39013955Influencer code not working | Roman McClure |  Kip Schroeder IV | Jun 18, 2025, 1:09 PM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 32082762Cancel order request | Roman McClure | Tommy Kuvalis | Jun 15, 2025, 11:24 PM |
| 7/11 | Solid retailer. Not differentiated enough to recommend over alternatives. | 42889602Address change after shipping | Roman McClure | Katrina Johns | Jun 6, 2025, 1:35 AM |