Jordan Gerlach
kali43@yahoo.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/11 | Stock-outs are constant. Recommending Bloom feels risky now. | 58057067Item authenticity concern | Jordan Gerlach |  Garth Dooley | May 22, 2026, 2:39 AM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 27075767Store experience feedback | Jordan Gerlach |  Vilma Gusikowski | Mar 12, 2026, 12:29 PM |
| 1/5 | Three weeks, four agents, still no refund. | 49031979Missing samples in order | Jordan Gerlach |  Yazmin Jast | Mar 5, 2026, 1:39 AM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 73482440Gift card balance question | Jordan Gerlach | Yazmin Jast | Feb 1, 2026, 1:27 AM |
| 10/11 | The selection, the service, the app — all top tier. | 47551759Foundation match help | Jordan Gerlach |  Kip Schroeder IV | Nov 9, 2025, 3:26 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 52715326Missing items in shipment | Jordan Gerlach |  Ignatius Cummerata | Sep 20, 2025, 4:35 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 64625048Question about product ingredients | Jordan Gerlach |  Lily Raynor | Sep 5, 2025, 7:31 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 39795039Missing items in shipment | Jordan Gerlach | Garth Dooley | Aug 22, 2025, 9:46 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 91817997Shipping cost question | Jordan Gerlach |  Jacklyn Dare | Aug 22, 2025, 9:11 AM |
| 1/11 | The store experience used to be excellent. Now it's understaffed and rushed. | 02249494Store experience feedback | Jordan Gerlach |  Mr. Cade Senger | Jul 27, 2025, 9:06 PM |
| 4/11 | Stock-outs are constant. Recommending Bloom feels risky now. | 86483354Gift card balance question | Jordan Gerlach | Mr. Cade Senger | Jul 4, 2025, 4:16 PM |
| 7/11 | It's fine. Nothing makes me actively recommend it though. | 58763426Loyalty points not posting | Jordan Gerlach |  Katrina Johns | Jun 23, 2025, 11:05 PM |