Jordan Gerlach
kali43@yahoo.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 58057067 | Item authenticity concern | Solved | Normal | Jordan Gerlach | — |  Garth Dooley | refund | 9d 12h | ●Responded | 1/11 | — | — | May 11, 2026 | - | |
| 77838237 | Store experience feedback | Solved | Urgent | Jordan Gerlach | — |  Jacklyn Dare | Social | loyalty | 1d 10h | ⊘Not fired | — | — | — | May 5, 2026 | - |
| 15198229 | Missing items in shipment | Solved | High | Jordan Gerlach | — |  Kip Schroeder IV | sampleswholesale | 17h | ○Sent, no reply | — | — | — | Apr 4, 2026 | - | |
| 97903412 | Address change after shipping | Pending | Normal | Jordan Gerlach | — |  Miss Amber Hintz Sr. | Phone | refundapp | - | —Skipped | — | — | — | Mar 28, 2026 | - |
| 48534521 | Foundation match help | Solved | Normal | Jordan Gerlach | — |  Mr. Lonie Hudson | returns | 17h | ○Sent, no reply | — | — | — | Mar 23, 2026 | - | |
| 23670020 | Lost package follow-up | Open | High | Jordan Gerlach | — |  Katrina Johns | Chat | bopiswholesalerefund | - | —Skipped | — | — | — | Mar 19, 2026 | - |
| 27075767 | Store experience feedback | Solved | Normal | Jordan Gerlach | — |  Vilma Gusikowski | Chat | — | 2d 18h | ●Responded | 9/11 | — | — | Mar 9, 2026 | - |
| 49031979 | Missing samples in order | Solved | Normal | Jordan Gerlach | — |  Yazmin Jast | Chat | appreturns | 2d 23h | ●Responded | 1/5 | — | — | Mar 1, 2026 | - |
| 91409271 | Address change after shipping | Solved | Normal | Jordan Gerlach | — |  Darryl Jacobi | returnsrefundsamples | 17h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - | |
| 73482440 | Gift card balance question | Closed | Normal | Jordan Gerlach | — | Yazmin Jast | samplesreturns | 15h | ●Responded | 10/11 | — | — | Jan 30, 2026 | Feb 1, 2026 | |
| 26628598 | Allergic reaction concern | Solved | Normal | Jordan Gerlach | — | Jacklyn Dare | shippingrefundgift-card | 4h | ⊘Not fired | — | — | — | Jan 30, 2026 | - | |
| 20904462 | Price match request | Solved | Normal | Jordan Gerlach | — |  Tommy Kuvalis | Phone | — | 1d 20h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - |
| 78427004 | Wrong shade sent | Pending | Normal | Jordan Gerlach | — | Jacklyn Dare | damaged | - | —Skipped | — | — | — | Jan 1, 2026 | - | |
| 35796083 | App login problem | Solved | Low | Jordan Gerlach | — | Mr. Lonie Hudson | Chat | returnswholesalerefund | 2d 16h | ○Sent, no reply | — | — | — | Dec 14, 2025 | - |
| 62793497 | Influencer code not working | Pending | High | Jordan Gerlach | — |  Eula McKenzie | appshippingsamples | - | —Skipped | — | — | — | Dec 9, 2025 | - | |
| 83934620 | App login problem | Pending | Normal | Jordan Gerlach | — | Darryl Jacobi | — | - | —Skipped | — | — | — | Dec 9, 2025 | - | |
| 03294792 | Where is my order? | Closed | Normal | Jordan Gerlach | — | Yazmin Jast | wholesaleshippingreturns | 4h | ○Sent, no reply | — | — | — | Dec 8, 2025 | Dec 10, 2025 | |
| 74783689 | Refund not received | Solved | High | Jordan Gerlach | — |  Ignatius Cummerata | — | 1h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | |
| 64065903 | Influencer code not working | Closed | Normal | Jordan Gerlach | — | Miss Amber Hintz Sr. | gift-carddamagedwholesale | 1h | ○Sent, no reply | — | — | — | Nov 16, 2025 | Nov 20, 2025 | |
| 12209233 | Allergic reaction concern | Closed | Normal | Jordan Gerlach | — |  Steve O'Conner | Social | samplesreturnsshade-match | 2d 5h | ⊘Not fired | — | — | — | Nov 10, 2025 | Nov 19, 2025 |
| 47551759 | Foundation match help | Solved | Normal | Jordan Gerlach | — | Kip Schroeder IV | wholesale | 2h | ●Responded | 10/11 | — | — | Nov 7, 2025 | - | |
| 50842926 | Insider tier issue | Closed | Low | Jordan Gerlach | — | Eula McKenzie | Chat | wholesale | 9h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 6, 2025 |
| 86738714 | Birthday gift not received | Closed | High | Jordan Gerlach | — |  Dr. Mandy McLaughlin | Social | loyalty | 5h | ⊘Not fired | — | — | — | Oct 16, 2025 | Oct 19, 2025 |
| 40889596 | Loyalty points not posting | Solved | Normal | Jordan Gerlach | — |  Julie Hodkiewicz | Chat | samples | 3h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - |
| 46963339 | App crashes at checkout | Solved | Normal | Jordan Gerlach | — |  Mr. Skyla Trantow | appshade-matchshipping | 3h | ○Sent, no reply | — | — | — | Oct 6, 2025 | - | |
| 40596496 | Refund not received | Solved | High | Jordan Gerlach | — |  Amely Pacocha | Chat | vip | 2h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - |
| 03296023 | Cancel subscription / Auto-replenish | Solved | Normal | Jordan Gerlach | — |  Chaz Renner | Phone | returnsdamaged | 10h | ○Sent, no reply | — | — | — | Sep 29, 2025 | - |
| 74405663 | Question about product ingredients | Solved | Normal | Jordan Gerlach | — |  Leonard Waters-Howell | fragrancegift-card | 3h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - | |
| 52715326 | Missing items in shipment | Solved | Normal | Jordan Gerlach | — | Ignatius Cummerata | Chat | vip | 6h | ●Responded | 10/11 | — | — | Sep 19, 2025 | - |
| 14528892 | Missing samples in order | Solved | Normal | Jordan Gerlach | — | Mr. Skyla Trantow | Chat | gift-carddamaged | 3h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - |
| 64625048 | Question about product ingredients | Closed | Low | Jordan Gerlach | — |  Lily Raynor | fragranceshade-match | 8h | ●Responded | 4/5 | — | — | Sep 4, 2025 | Sep 7, 2025 | |
| 39795039 | Missing items in shipment | Solved | Low | Jordan Gerlach | — | Garth Dooley | appshade-matchbopis | 2h | ●Responded | 5/5 | — | — | Aug 21, 2025 | - | |
| 91817997 | Shipping cost question | Solved | Low | Jordan Gerlach | — | Jacklyn Dare | viployaltygift-card | 2d 11h | ●Responded | 4/5 | — | — | Aug 19, 2025 | - | |
| 14923625 | Price match request | Solved | Low | Jordan Gerlach | — | Dr. Mandy McLaughlin | Chat | shade-matchfragrance | 1h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - |
| 71859212 | Cancel order request | Solved | Low | Jordan Gerlach | — | Yazmin Jast | Phone | — | 6h | ○Sent, no reply | — | — | — | Jul 30, 2025 | - |
| 02249494 | Store experience feedback | Solved | Normal | Jordan Gerlach | — |  Mr. Cade Senger | Chat | refundgift-cardvip | 1d 4h | ●Responded | 1/11 | — | — | Jul 26, 2025 | - |
| 68019927 | Loyalty points not posting | Closed | Normal | Jordan Gerlach | — |  Faith Hilll | shippinggift-cardrefund | 16h | ○Sent, no reply | — | — | — | Jul 26, 2025 | Jul 28, 2025 | |
| 60207605 | BOPIS order cancelled at store | Solved | Normal | Jordan Gerlach | — | Mr. Skyla Trantow | shade-match | 23h | ○Sent, no reply | — | — | — | Jul 23, 2025 | - | |
| 80950835 | Klarna / Afterpay split issue | Pending | Low | Jordan Gerlach | — | Amely Pacocha | wholesalefragranceapp | - | —Skipped | — | — | — | Jul 21, 2025 | - | |
| 23128393 | Klarna / Afterpay split issue | Closed | Low | Jordan Gerlach | — | Faith Hilll | damaged | 1d 13h | ○Sent, no reply | — | — | — | Jul 4, 2025 | Jul 9, 2025 | |
| 86483354 | Gift card balance question | Solved | High | Jordan Gerlach | — | Mr. Cade Senger | wholesaledamaged | 2h | ●Responded | 4/11 | — | — | Jul 4, 2025 | - | |
| 09887945 | Pro discount enrollment | Closed | Normal | Jordan Gerlach | — | Vilma Gusikowski | Chat | refundreturnsapp | 5h | ○Sent, no reply | — | — | — | Jul 2, 2025 | Jul 4, 2025 |
| 54303466 | Wrong shade sent | Solved | Low | Jordan Gerlach | — | Garth Dooley | samples | 6d 16h | ○Sent, no reply | — | — | — | Jun 28, 2025 | - | |
| 76575126 | Cancel order request | Open | Low | Jordan Gerlach | — | Vilma Gusikowski | Chat | app | - | —Skipped | — | — | — | Jun 26, 2025 | - |
| 58763426 | Loyalty points not posting | Solved | Low | Jordan Gerlach | — | Katrina Johns | Chat | influencer | 3h | ●Responded | 7/11 | — | — | Jun 23, 2025 | - |
| 06086235 | Price match request | Solved | Normal | Jordan Gerlach | — | Vilma Gusikowski | Chat | — | 1h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - |
| 07378365 | Price match request | Solved | Normal | Jordan Gerlach | — | Darryl Jacobi | Phone | wholesaleshipping | 5d 23h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - |
| 15100871 | Birthday gift not received | Pending | Normal | Jordan Gerlach | — | Miss Amber Hintz Sr. | vipfragrance | - | —Skipped | — | — | — | May 30, 2025 | - |