Orval Considine I
eileen_kris@yahoo.com
Showing 1 - 19 of 19
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 41833089Allergic reaction concern | Orval Considine I |  Vilma Gusikowski | May 15, 2026, 12:49 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 65411476Order arrived damaged | Orval Considine I |  Mr. Lonie Hudson | May 12, 2026, 7:34 AM |
| 3/5 | Resolved but I had to dig for the right form. | 80241446Klarna / Afterpay split issue | Orval Considine I |  Eula McKenzie | Apr 20, 2026, 7:12 AM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 51015242BOPIS pickup not ready | Orval Considine I |  Dr. Mandy McLaughlin | Mar 21, 2026, 4:44 AM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 57720437Return after 30-day window | Orval Considine I |  Garth Dooley | Feb 10, 2026, 1:32 PM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 57680437Address change after shipping | Orval Considine I | Vilma Gusikowski | Jan 30, 2026, 8:15 AM |
| 2/5 | Wrong shade sent twice. Their solution was to wait for another shipment. | 86918994Wholesale order question | Orval Considine I | Vilma Gusikowski | Jan 24, 2026, 3:21 AM |
| 1/11 | Wouldn't recommend after the return debacle I went through. | 99535893Influencer code not working | Orval Considine I |  Katrina Johns | Dec 29, 2025, 4:27 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 79994687Address change after shipping | Orval Considine I |  Kip Schroeder IV | Nov 30, 2025, 6:01 AM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 33373980App login problem | Orval Considine I |  Leonard Waters-Howell | Nov 14, 2025, 6:22 PM |
| 2/5 | The BOPIS pickup was a disaster. Hour-long wait at the store. | 33016306Loyalty points not posting | Orval Considine I |  Jacklyn Dare | Oct 27, 2025, 11:40 AM |
| 3/5 | Faster shipping would make me shop here exclusively. | 94991417Wrong shade sent | Orval Considine I |  Steve O'Conner | Oct 23, 2025, 7:48 AM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 47590290Missing items in shipment | Orval Considine I |  Yazmin Jast | Sep 12, 2025, 10:18 PM |
| 1/5 | Closed my ticket as resolved when nothing was resolved. | 62283864Where is my order? | Orval Considine I |  Miss Amber Hintz Sr. | Sep 9, 2025, 11:03 AM |
| 1/5 | Treated like I was lying about the missing items. Insulting. | 97642340Shipping cost question | Orval Considine I | Dr. Mandy McLaughlin | Aug 30, 2025, 5:19 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 57577973Missing items in shipment | Orval Considine I |  Julie Hodkiewicz | Aug 28, 2025, 2:37 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 03520724Question about product ingredients | Orval Considine I | Julie Hodkiewicz | Aug 16, 2025, 2:46 PM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 37780736Restock alert for backorder | Orval Considine I |  Chaz Renner | Aug 6, 2025, 3:43 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 34847333Cancel order request | Orval Considine I | Mr. Lonie Hudson | Jun 27, 2025, 1:10 PM |