Mrs. Marsha McClure-Smitham
sergio.price@yahoo.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Treated like I was lying about the missing items. Insulting. | 89507311Foundation match help | Mrs. Marsha McClure-Smitham |  Lily Raynor | May 15, 2026, 8:18 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 16873622Question about product ingredients | Mrs. Marsha McClure-Smitham |  Leonard Waters-Howell | Mar 7, 2026, 10:50 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 32456717Price match request | Mrs. Marsha McClure-Smitham |  Vilma Gusikowski | Feb 6, 2026, 5:15 PM |
| 2/5 | Loyalty points still missing after two separate chats about it. | 77754893Missing items in shipment | Mrs. Marsha McClure-Smitham |  Steve O'Conner | Jan 2, 2026, 6:55 AM |
| 3/5 | It was fine. Took longer than it should have but eventually got my refund. | 77984633Return after 30-day window | Mrs. Marsha McClure-Smitham |  Mr. Eliza Gerhold IV | Oct 3, 2025, 12:56 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 61917363Cancel order request | Mrs. Marsha McClure-Smitham |  Tommy Kuvalis | Aug 21, 2025, 3:54 AM |
| 7/11 | The Insider program is okay. Not as good as some competitors. | 25618558Cancel order request | Mrs. Marsha McClure-Smitham |  Ignatius Cummerata | Jul 8, 2025, 8:15 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 55726488Shipping cost question | Mrs. Marsha McClure-Smitham |  Kaela Friesen | Jun 16, 2025, 8:18 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 32570929Allergic reaction concern | Mrs. Marsha McClure-Smitham |  Kip Schroeder IV | Jun 3, 2025, 4:02 PM |