Tonya Koepp MD
caden.metz94@gmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 29739627Pro discount enrollment | Tonya Koepp MD |  Dr. Mandy McLaughlin | May 3, 2026, 11:25 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 47727355Restock alert for backorder | Tonya Koepp MD |  Tommy Kuvalis | Apr 26, 2026, 12:17 AM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 85899055Influencer code not working | Tonya Koepp MD |  Yazmin Jast | Apr 18, 2026, 4:24 AM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 00331366Birthday gift not received | Tonya Koepp MD |  Katrina Johns | Mar 27, 2026, 2:06 AM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 79976858Where is my order? | Tonya Koepp MD |  Vilma Gusikowski | Mar 22, 2026, 12:31 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 17932715Gift card balance question | Tonya Koepp MD | Vilma Gusikowski | Mar 17, 2026, 2:24 PM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 61064317Refund not received | Tonya Koepp MD |  Kip Schroeder IV | Mar 15, 2026, 1:34 AM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 44850466Gift card balance question | Tonya Koepp MD | Tommy Kuvalis | Mar 8, 2026, 12:33 PM |
| 3/5 | Three chats, two different answers, finally got resolved. | 01851533App login problem | Tonya Koepp MD |  Leonard Waters-Howell | Jan 29, 2026, 2:56 PM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 58307901Store experience feedback | Tonya Koepp MD |  Mr. Eliza Gerhold IV | Dec 10, 2025, 6:37 AM |
| 1/5 | Lost over 200 dollars worth of points after a system migration and they won't restore them. | 06963988Allergic reaction concern | Tonya Koepp MD | Tommy Kuvalis | Nov 22, 2025, 7:09 PM |
| 3/5 | More inclusive shade ranges would be huge. | 38506191Restock alert for backorder | Tonya Koepp MD | Mr. Eliza Gerhold IV | Nov 12, 2025, 12:23 PM |
| 5/5 | Got my address updated mid-shipment in under a minute. | 99063843Gift card balance question | Tonya Koepp MD |  Mr. Skyla Trantow | Oct 8, 2025, 11:56 PM |
| 3/5 | Had to provide proof of purchase three different ways. | 94566818Wholesale order question | Tonya Koepp MD |  Kaela Friesen | Sep 27, 2025, 11:02 PM |
| 5/5 | Got my Insider perks set up in under a minute. | 55679900Price match request | Tonya Koepp MD | Mr. Skyla Trantow | Sep 6, 2025, 1:45 AM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 80480858BOPIS order cancelled at store | Tonya Koepp MD |  Mr. Lonie Hudson | Jun 4, 2025, 7:38 AM |