Tonya Koepp MD
caden.metz94@gmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 06982211 | Birthday gift not received | Pending | Normal | Tonya Koepp MD | — |  Amely Pacocha | gift-card | - | —Skipped | — | — | — | May 18, 2026 | - | |
| 87537474 | Wholesale order question | Solved | Low | Tonya Koepp MD | — |  Yazmin Jast | — | 9h | ○Sent, no reply | — | — | — | May 4, 2026 | - | |
| 80515058 | Insider tier issue | Solved | Normal | Tonya Koepp MD | — |  Lily Raynor | Social | bopis | 20h | ⊘Not fired | — | — | — | May 1, 2026 | - |
| 29739627 | Pro discount enrollment | Solved | High | Tonya Koepp MD | — |  Dr. Mandy McLaughlin | shade-match | 1d 11h | ●Responded | 3/5 | — | — | May 1, 2026 | - | |
| 01908028 | Price match request | Closed | Normal | Tonya Koepp MD | — |  Miss Amber Hintz Sr. | — | 1h | ○Sent, no reply | — | — | — | Apr 30, 2026 | May 3, 2026 | |
| 22243175 | Klarna / Afterpay split issue | Pending | Normal | Tonya Koepp MD | — |  Vilma Gusikowski | — | - | —Skipped | — | — | — | Apr 28, 2026 | - | |
| 47727355 | Restock alert for backorder | Solved | High | Tonya Koepp MD | — |  Tommy Kuvalis | Chat | influencer | 6h | ●Responded | 5/5 | — | — | Apr 24, 2026 | - |
| 85899055 | Influencer code not working | Closed | Normal | Tonya Koepp MD | — | Yazmin Jast | Chat | — | 4h | ●Responded | 5/5 | — | — | Apr 17, 2026 | Apr 21, 2026 |
| 24645491 | BOPIS order cancelled at store | Open | Normal | Tonya Koepp MD | — |  Garth Dooley | Chat | — | - | —Skipped | — | — | — | Mar 31, 2026 | - |
| 00331366 | Birthday gift not received | Closed | Normal | Tonya Koepp MD | — |  Katrina Johns | Chat | vip | 13h | ●Responded | 9/11 | — | — | Mar 24, 2026 | Mar 30, 2026 |
| 79976858 | Where is my order? | Solved | Normal | Tonya Koepp MD | — | Vilma Gusikowski | Chat | returnsbopis | 5d 10h | ●Responded | 3/5 | — | — | Mar 16, 2026 | - |
| 17932715 | Gift card balance question | Solved | Normal | Tonya Koepp MD | — | Vilma Gusikowski | — | 6h | ●Responded | 5/5 | — | — | Mar 16, 2026 | - | |
| 61064317 | Refund not received | Solved | Low | Tonya Koepp MD | — |  Kip Schroeder IV | Chat | influencershade-matchdamaged | 10h | ●Responded | 3/5 | — | — | Mar 13, 2026 | - |
| 46051633 | Missing items in shipment | Closed | Low | Tonya Koepp MD | — |  Jacklyn Dare | Chat | damagedloyalty | 6h | ○Sent, no reply | — | — | — | Mar 9, 2026 | Mar 13, 2026 |
| 44850466 | Gift card balance question | Solved | Low | Tonya Koepp MD | — | Tommy Kuvalis | Chat | returnssamples | 12h | ●Responded | 5/5 | — | — | Mar 7, 2026 | - |
| 29174695 | Lost package follow-up | Pending | Normal | Tonya Koepp MD | — |  Oscar O'Hara | bopisfragrancevip | - | —Skipped | — | — | — | Feb 22, 2026 | - | |
| 73626353 | Gift card balance question | Solved | High | Tonya Koepp MD | — | Vilma Gusikowski | Social | influencerbopis | 5h | ⊘Not fired | — | — | — | Jan 29, 2026 | - |
| 89046919 | Allergic reaction concern | Pending | High | Tonya Koepp MD | — |  Mr. Cade Senger | — | - | —Skipped | — | — | — | Jan 28, 2026 | - | |
| 01851533 | App login problem | Closed | Low | Tonya Koepp MD | — |  Leonard Waters-Howell | Chat | — | 8h | ●Responded | 3/5 | — | — | Jan 28, 2026 | Feb 4, 2026 |
| 00767920 | Store experience feedback | Solved | High | Tonya Koepp MD | — |  Julie Hodkiewicz | — | 2d 1h | ○Sent, no reply | — | — | — | Jan 27, 2026 | - | |
| 93622890 | Gift card balance question | Pending | Normal | Tonya Koepp MD | — |  Mr. Eliza Gerhold IV | shade-match | - | —Skipped | — | — | — | Jan 6, 2026 | - | |
| 71643450 | Lost package follow-up | Solved | Normal | Tonya Koepp MD | — |  Faith Hilll | Phone | shade-matchwholesale | 9h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - |
| 58307901 | Store experience feedback | Solved | Normal | Tonya Koepp MD | — | Mr. Eliza Gerhold IV | Chat | samplesreturns | 6h | ●Responded | 5/5 | — | — | Dec 8, 2025 | - |
| 06963988 | Allergic reaction concern | Closed | Normal | Tonya Koepp MD | — | Tommy Kuvalis | refundwholesalefragrance | 9d 1h | ●Responded | 1/5 | — | — | Nov 13, 2025 | Nov 28, 2025 | |
| 38506191 | Restock alert for backorder | Solved | Normal | Tonya Koepp MD | — | Mr. Eliza Gerhold IV | Chat | — | 3h | ●Responded | 3/5 | — | — | Nov 10, 2025 | - |
| 22793767 | App crashes at checkout | Closed | Normal | Tonya Koepp MD | — |  Eula McKenzie | samples | 12h | ○Sent, no reply | — | — | — | Nov 8, 2025 | Nov 13, 2025 | |
| 99063843 | Gift card balance question | Solved | Low | Tonya Koepp MD | — |  Mr. Skyla Trantow | returnsinfluencer | 1h | ●Responded | 5/5 | — | — | Oct 8, 2025 | - | |
| 56992607 | BOPIS pickup not ready | Pending | Normal | Tonya Koepp MD | — | Vilma Gusikowski | Chat | shade-matchreturns | - | —Skipped | — | — | — | Oct 7, 2025 | - |
| 11631657 | Item authenticity concern | Pending | Low | Tonya Koepp MD | — | Leonard Waters-Howell | Chat | vipbopis | - | —Skipped | — | — | — | Oct 1, 2025 | - |
| 94566818 | Wholesale order question | Solved | Normal | Tonya Koepp MD | — |  Kaela Friesen | shipping | 2d | ●Responded | 3/5 | — | — | Sep 25, 2025 | - | |
| 30184089 | Return after 30-day window | Solved | Low | Tonya Koepp MD | — | Miss Amber Hintz Sr. | fragranceapp | 6h | ○Sent, no reply | — | — | — | Sep 20, 2025 | - | |
| 41476184 | Loyalty points not posting | Solved | Normal | Tonya Koepp MD | — | Kaela Friesen | Chat | returnsvipdamaged | 4d 13h | ⊘Not fired | — | — | — | Sep 14, 2025 | - |
| 30720153 | BOPIS order cancelled at store | Solved | Low | Tonya Koepp MD | — | Jacklyn Dare | apployalty | 18h | ⊘Not fired | — | — | — | Sep 10, 2025 | - | |
| 00845439 | Gift card balance question | Solved | Normal | Tonya Koepp MD | — | Mr. Cade Senger | samplesshipping | 1h | ○Sent, no reply | — | — | — | Sep 7, 2025 | - | |
| 55679900 | Price match request | Closed | Urgent | Tonya Koepp MD | — | Mr. Skyla Trantow | appfragrance | 4h | ●Responded | 5/5 | — | — | Sep 5, 2025 | Sep 7, 2025 | |
| 44910142 | Store experience feedback | Solved | Urgent | Tonya Koepp MD | — | Lily Raynor | Chat | — | 15h | ○Sent, no reply | — | — | — | Aug 27, 2025 | - |
| 37836836 | Refund not received | Solved | Low | Tonya Koepp MD | — | Leonard Waters-Howell | Social | influencerreturnsfragrance | 5d 8h | ⊘Not fired | — | — | — | Aug 7, 2025 | - |
| 04398482 | Where is my order? | Closed | Normal | Tonya Koepp MD | — | Mr. Eliza Gerhold IV | loyaltybopisvip | 5h | ○Sent, no reply | — | — | — | Jul 28, 2025 | Jul 29, 2025 | |
| 93478775 | Loyalty points not posting | Solved | Normal | Tonya Koepp MD | — | Kaela Friesen | — | 4h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - | |
| 10941402 | Missing samples in order | Solved | Normal | Tonya Koepp MD | — | Dr. Mandy McLaughlin | Chat | vipgift-card | 5h | ⊘Not fired | — | — | — | Jun 10, 2025 | - |
| 27133511 | Restock alert for backorder | Solved | Normal | Tonya Koepp MD | — | Kaela Friesen | Chat | samplesgift-card | 6h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - |
| 38828504 | Insider tier issue | Open | Normal | Tonya Koepp MD | — | Mr. Skyla Trantow | Chat | loyalty | - | —Skipped | — | — | — | Jun 6, 2025 | - |
| 80480858 | BOPIS order cancelled at store | Solved | Normal | Tonya Koepp MD | — |  Mr. Lonie Hudson | Chat | — | 3h | ●Responded | 5/5 | — | — | Jun 2, 2025 | - |
| 00707082 | Address change after shipping | Solved | Normal | Tonya Koepp MD | — | Amely Pacocha | — | 12h | ⊘Not fired | — | — | — | Jun 1, 2025 | - | |
| 63807078 | App login problem | Solved | Normal | Tonya Koepp MD | — |  Steve O'Conner | Phone | — | 4h | ○Sent, no reply | — | — | — | May 30, 2025 | - |
| 59564359 | Pro discount enrollment | Solved | Normal | Tonya Koepp MD | — | Tommy Kuvalis | fragrance | 18h | ○Sent, no reply | — | — | — | May 23, 2025 | - |