Larissa Schumm
blanche.buckridge@gmail.com
Showing 1 - 31 of 31
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56326145 | Insider tier issue | Solved | Normal | Larissa Schumm | — |  Oscar O'Hara | Chat | bopissamplesreturns | 5h | ○Sent, no reply | — | — | — | May 18, 2026 | - |
| 91877449 | Cancel order request | Solved | High | Larissa Schumm | — |  Darryl Jacobi | shade-match | 3h | ●Responded | 4/5 | — | — | May 16, 2026 | - | |
| 02237579 | Address change after shipping | Solved | Normal | Larissa Schumm | — |  Mr. Cade Senger | shippingsamplesbopis | 12h | ●Responded | 5/5 | — | — | May 1, 2026 | - | |
| 89081848 | Insider tier issue | Solved | Normal | Larissa Schumm | — |  Mr. Lonie Hudson | — | 1d | ⊘Not fired | — | — | — | May 1, 2026 | - | |
| 54111392 | Wrong shade sent | Solved | Low | Larissa Schumm | — |  Jacklyn Dare | Chat | bopisshade-match | 4h | ⊘Not fired | — | — | — | Apr 28, 2026 | - |
| 59254183 | Question about product ingredients | Open | Normal | Larissa Schumm | — | Mr. Lonie Hudson | Chat | samplesfragranceshade-match | - | —Skipped | — | — | — | Apr 9, 2026 | - |
| 39119369 | Refund not received | Solved | Normal | Larissa Schumm | — |  Leonard Waters-Howell | Chat | viployalty | 3h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - |
| 85849532 | Foundation match help | Closed | Low | Larissa Schumm | — | Darryl Jacobi | Phone | gift-card | 2d 22h | ●Responded | 4/5 | — | — | Mar 27, 2026 | Apr 5, 2026 |
| 78533439 | Cancel order request | Solved | Low | Larissa Schumm | — |  Miss Amber Hintz Sr. | samplesdamagedshipping | 2d 20h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | |
| 46659379 | Wholesale order question | Closed | Normal | Larissa Schumm | — | Leonard Waters-Howell | influencer | 2d 3h | ○Sent, no reply | — | — | — | Mar 6, 2026 | Mar 11, 2026 | |
| 00633623 | Wrong shade sent | Solved | Low | Larissa Schumm | — |  Garth Dooley | Chat | vipsamplesrefund | 4h | ○Sent, no reply | — | — | — | Feb 21, 2026 | - |
| 57302136 | Wholesale order question | Closed | Low | Larissa Schumm | — |  Katrina Johns | refundfragrance | 1h | ●Responded | 5/5 | — | — | Feb 20, 2026 | Feb 26, 2026 | |
| 08082980 | App crashes at checkout | Open | Normal | Larissa Schumm | — |  Dr. Mandy McLaughlin | Chat | damaged | - | —Skipped | — | — | — | Feb 19, 2026 | - |
| 36584783 | BOPIS pickup not ready | Pending | Normal | Larissa Schumm | — |  Kip Schroeder IV | Chat | vipinfluencer | - | —Skipped | — | — | — | Feb 6, 2026 | - |
| 70320472 | Missing samples in order | Solved | Low | Larissa Schumm | — | Garth Dooley | Chat | fragranceshade-match | 6h | ⊘Not fired | — | — | — | Jan 27, 2026 | - |
| 24054571 | Question about product ingredients | Solved | Low | Larissa Schumm | — | Jacklyn Dare | Chat | — | 4h | ⊘Not fired | — | — | — | Jan 22, 2026 | - |
| 35443213 | Missing samples in order | Solved | Normal | Larissa Schumm | — | Jacklyn Dare | — | 6h | ○Sent, no reply | — | — | — | Dec 22, 2025 | - | |
| 60138936 | Where is my order? | Solved | Normal | Larissa Schumm | — |  Vilma Gusikowski | gift-cardshade-match | 3h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |
| 82058287 | Wrong shade sent | Closed | Normal | Larissa Schumm | — | Darryl Jacobi | Chat | influencer | 5h | ●Responded | 5/5 | — | — | Nov 27, 2025 | Dec 2, 2025 |
| 80928461 | Foundation match help | Solved | Normal | Larissa Schumm | — | Miss Amber Hintz Sr. | Social | loyalty | 1h | ⊘Not fired | — | — | — | Oct 20, 2025 | - |
| 36093398 | Lost package follow-up | Closed | Normal | Larissa Schumm | — |  Eula McKenzie | Chat | fragrancesamplesapp | 3h | ●Responded | 7/11 | — | — | Oct 18, 2025 | Oct 21, 2025 |
| 63917048 | Question about product ingredients | Solved | Normal | Larissa Schumm | — | Vilma Gusikowski | — | 1d | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | |
| 30119195 | Store experience feedback | Solved | Normal | Larissa Schumm | — | Leonard Waters-Howell | Chat | damagedrefundfragrance | 5h | ●Responded | 5/5 | — | — | Sep 16, 2025 | - |
| 96134598 | App login problem | Closed | Normal | Larissa Schumm | — |  Faith Hilll | loyaltysamplesbopis | 11h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 19, 2025 | |
| 02340230 | Pro discount enrollment | Closed | Normal | Larissa Schumm | — |  Steve O'Conner | Chat | shade-match | 2h | ○Sent, no reply | — | — | — | Aug 23, 2025 | Aug 25, 2025 |
| 51934065 | Wrong shade sent | Solved | Normal | Larissa Schumm | — |  Mr. Skyla Trantow | returnsvipinfluencer | 1d 13h | ●Responded | 4/5 | — | — | Aug 1, 2025 | - | |
| 86298000 | Wholesale order question | Solved | High | Larissa Schumm | — | Mr. Cade Senger | Chat | samplesgift-cardreturns | 14h | ○Sent, no reply | — | — | — | Jul 3, 2025 | - |
| 63192460 | Insider tier issue | Closed | Normal | Larissa Schumm | — | Mr. Lonie Hudson | Phone | — | 2d 9h | ●Responded | 2/5 | — | — | Jul 1, 2025 | Jul 4, 2025 |
| 02384620 | Restock alert for backorder | Pending | Normal | Larissa Schumm | — |  Chaz Renner | refundfragrance | - | —Skipped | — | — | — | Jun 19, 2025 | - | |
| 89233234 | Cancel order request | Closed | Normal | Larissa Schumm | — | Garth Dooley | — | 4h | ○Sent, no reply | — | — | — | Jun 19, 2025 | Jun 20, 2025 | |
| 19096972 | Influencer code not working | Closed | Low | Larissa Schumm | — | Miss Amber Hintz Sr. | gift-card | 7d | ●Responded | 4/11 | — | — | Jun 3, 2025 | Jun 17, 2025 |