Tracey Gusikowski
beulah_fadel@hotmail.com
Showing 1 - 18 of 18
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 28128947Allergic reaction concern | Tracey Gusikowski |  Ignatius Cummerata | Apr 18, 2026, 9:16 PM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 87841073Gift card balance question | Tracey Gusikowski |  Katrina Johns | Apr 18, 2026, 5:10 PM |
| 4/5 | Good. The personalization was decent but missed my undertone. | 74740786Return after 30-day window | Tracey Gusikowski |  Darryl Jacobi | Apr 14, 2026, 10:53 PM |
| 3/5 | Decent enough. Wish there was a guided tour of the app. | 00053467App crashes at checkout | Tracey Gusikowski |  Julie Hodkiewicz | Mar 24, 2026, 3:27 PM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 85067659Question about product ingredients | Tracey Gusikowski |  Mr. Skyla Trantow | Jan 19, 2026, 4:16 AM |
| 9/11 | The brand range alone makes it worth it. Service makes it lifelong. | 14057053Restock alert for backorder | Tracey Gusikowski |  Oscar O'Hara | Jan 14, 2026, 8:26 PM |
| 1/5 | Worst customer service I've dealt with. Refund denied with no explanation. | 33595349Klarna / Afterpay split issue | Tracey Gusikowski | Darryl Jacobi | Dec 7, 2025, 12:49 AM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 90064474Where is my order? | Tracey Gusikowski | Oscar O'Hara | Dec 4, 2025, 4:22 PM |
| 1/11 | Service has gotten noticeably worse over the last year. | 38323900BOPIS pickup not ready | Tracey Gusikowski |  Lily Raynor | Oct 18, 2025, 3:19 AM |
| 5/5 | Bring back the old loyalty point structure. | 66155325Foundation match help | Tracey Gusikowski |  Tommy Kuvalis | Sep 13, 2025, 7:59 PM |
| 3/5 | Onboarding was fine. Not memorable in either direction. | 02774428Cancel subscription / Auto-replenish | Tracey Gusikowski |  Garth Dooley | Aug 18, 2025, 11:02 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 13153907Foundation match help | Tracey Gusikowski | Lily Raynor | Aug 15, 2025, 7:26 AM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 79768818Birthday gift not received | Tracey Gusikowski | Katrina Johns | Aug 7, 2025, 12:23 AM |
| 1/5 | Lost over 200 dollars worth of points after a system migration and they won't restore them. | 08814970Address change after shipping | Tracey Gusikowski |  Miss Amber Hintz Sr. | Aug 5, 2025, 10:47 PM |
| 9/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 14528365Wrong shade sent | Tracey Gusikowski | Miss Amber Hintz Sr. | Jul 8, 2025, 12:54 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 74784885Restock alert for backorder | Tracey Gusikowski |  Jacklyn Dare | Jul 6, 2025, 7:42 AM |
| 5/5 | Got my address updated mid-shipment in under a minute. | 75409412Klarna / Afterpay split issue | Tracey Gusikowski |  Yazmin Jast | Jun 27, 2025, 10:34 AM |
| 5/5 | Gift receipt issued instantly. No follow-up needed. | 09752920Loyalty points not posting | Tracey Gusikowski | Oscar O'Hara | May 24, 2025, 6:33 PM |