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CustomersMindy Torphy

Mindy Torphy

harry_monahan@yahoo.com
Tickets40Responses15
Showing 1 - 15 of 15
Rating
Comment
Ticket
Customer
Team member
Responded
7/11It works. Wouldn't go out of my way to recommend it.60397512Wrong shade sentMindy TorphyEula McKenzieMay 25, 2026, 11:27 PM
3/5Helpful agent, but the underlying app issue still hasn't been fixed.97989866Influencer code not workingMindy TorphyKatrina JohnsMay 15, 2026, 12:01 AM
3/5Took two days of back-and-forth to get a return label.35872371Gift card balance questionMindy TorphyTommy KuvalisMar 21, 2026, 9:42 PM
5/5Best welcome experience I've had from any beauty brand.29801016Discount code not workingMindy TorphyMr. Eliza Gerhold IVMar 4, 2026, 1:24 AM
10/11Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly.63378450Lost package follow-upMindy TorphyAmely PacochaFeb 23, 2026, 11:25 PM
4/5Resolved the issue. Wish the agent had offered a discount on the next order given the hassle.00946073Allergic reaction concernMindy TorphyYazmin JastJan 19, 2026, 4:49 AM
5/5More transparent product authenticity guarantees.11311412Lost package follow-upMindy TorphyKip Schroeder IVOct 22, 2025, 2:07 AM
3/5Fine. The welcome bundle was less premium than I expected.60275108Birthday gift not receivedMindy TorphySteve O'ConnerSep 19, 2025, 9:12 PM
5/5Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem.54449999App login problemMindy TorphyKatrina JohnsSep 15, 2025, 6:23 PM
1/5Foundation arrived completely shattered and they offered 5 dollars store credit.93436216Order arrived damagedMindy TorphyKatrina JohnsSep 14, 2025, 1:18 PM
1/5Nightmare. The return process is broken at every step.37398385Question about product ingredientsMindy TorphyMiss Amber Hintz Sr.Jul 24, 2025, 1:33 AM
5/5The app guided me to the right products without being pushy.94897806Gift card balance questionMindy TorphyKatrina JohnsJul 20, 2025, 4:19 AM
10/11The Elite tier perks are worth every dollar of lifetime spend.67722443App login problemMindy TorphyKaela FriesenJun 30, 2025, 2:09 PM
10/11The Elite tier perks are worth every dollar of lifetime spend.55977332Order arrived damagedMindy TorphyAmely PacochaJun 29, 2025, 12:52 PM
5/5Bring back the old loyalty point structure.82242366Discount code not workingMindy TorphyAmely PacochaJun 27, 2025, 8:38 AM
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Properties

Customer
Name
Mindy Torphy
Email
harry_monahan@yahoo.com
Loyalty tier
Insider
Company
—
Skin type
combination
Loyalty points
13,203
Lifetime spend
—
Last purchase
—
Skin tone
light-medium
Foundation shade
59C
Skin concerns
anti-aging
Allergies / restrictions
—
Favorite brands
—
YTD spend
2,214
App installed
—
App last opened
May 10, 2026
Email subscribed
—
Marketing segment
active
Last purchase amount
38
Total orders
8
Preferred category
—
Tickets
Tickets
40
Last seen
May 22, 2026
Responses
Avg rating
5.13