Mindy Torphy
harry_monahan@yahoo.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 7/11 | It works. Wouldn't go out of my way to recommend it. | 60397512Wrong shade sent | Mindy Torphy |  Eula McKenzie | May 25, 2026, 11:27 PM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 97989866Influencer code not working | Mindy Torphy |  Katrina Johns | May 15, 2026, 12:01 AM |
| 3/5 | Took two days of back-and-forth to get a return label. | 35872371Gift card balance question | Mindy Torphy |  Tommy Kuvalis | Mar 21, 2026, 9:42 PM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 29801016Discount code not working | Mindy Torphy |  Mr. Eliza Gerhold IV | Mar 4, 2026, 1:24 AM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 63378450Lost package follow-up | Mindy Torphy |  Amely Pacocha | Feb 23, 2026, 11:25 PM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 00946073Allergic reaction concern | Mindy Torphy |  Yazmin Jast | Jan 19, 2026, 4:49 AM |
| 5/5 | More transparent product authenticity guarantees. | 11311412Lost package follow-up | Mindy Torphy |  Kip Schroeder IV | Oct 22, 2025, 2:07 AM |
| 3/5 | Fine. The welcome bundle was less premium than I expected. | 60275108Birthday gift not received | Mindy Torphy |  Steve O'Conner | Sep 19, 2025, 9:12 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 54449999App login problem | Mindy Torphy | Katrina Johns | Sep 15, 2025, 6:23 PM |
| 1/5 | Foundation arrived completely shattered and they offered 5 dollars store credit. | 93436216Order arrived damaged | Mindy Torphy | Katrina Johns | Sep 14, 2025, 1:18 PM |
| 1/5 | Nightmare. The return process is broken at every step. | 37398385Question about product ingredients | Mindy Torphy |  Miss Amber Hintz Sr. | Jul 24, 2025, 1:33 AM |
| 5/5 | The app guided me to the right products without being pushy. | 94897806Gift card balance question | Mindy Torphy | Katrina Johns | Jul 20, 2025, 4:19 AM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 67722443App login problem | Mindy Torphy |  Kaela Friesen | Jun 30, 2025, 2:09 PM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 55977332Order arrived damaged | Mindy Torphy | Amely Pacocha | Jun 29, 2025, 12:52 PM |
| 5/5 | Bring back the old loyalty point structure. | 82242366Discount code not working | Mindy Torphy | Amely Pacocha | Jun 27, 2025, 8:38 AM |