Alvena Hartmann
gary84@yahoo.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Took two days of back-and-forth to get a return label. | 30714135Birthday gift not received | Alvena Hartmann |  Steve O'Conner | May 1, 2026, 8:13 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 25799640Wrong shade sent | Alvena Hartmann |  Kip Schroeder IV | Apr 26, 2026, 12:26 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 69417189Missing samples in order | Alvena Hartmann |  Ignatius Cummerata | Apr 25, 2026, 12:22 PM |
| 10/11 | The selection, the service, the app — all top tier. | 12746775Missing samples in order | Alvena Hartmann | Kip Schroeder IV | Apr 6, 2026, 8:28 PM |
| 1/11 | Customer service made me feel like I was being scammed for filing a return. | 33754222Pro discount enrollment | Alvena Hartmann |  Faith Hilll | Apr 5, 2026, 1:38 PM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 10545483Lost package follow-up | Alvena Hartmann |  Amely Pacocha | Mar 27, 2026, 1:34 PM |
| 4/5 | Good. The personalization was decent but missed my undertone. | 97917397Lost package follow-up | Alvena Hartmann |  Mr. Cade Senger | Mar 26, 2026, 8:03 AM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 34784285Loyalty points not posting | Alvena Hartmann |  Lily Raynor | Feb 28, 2026, 2:36 AM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 16714855Pro discount enrollment | Alvena Hartmann | Steve O'Conner | Feb 5, 2026, 4:00 AM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 57757869Where is my order? | Alvena Hartmann |  Eula McKenzie | Jan 9, 2026, 4:52 AM |
| 5/5 | Integrate the wishlist with stock alerts. | 07796842Influencer code not working | Alvena Hartmann | Steve O'Conner | Dec 6, 2025, 11:21 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 03404153BOPIS order cancelled at store | Alvena Hartmann | Faith Hilll | Nov 27, 2025, 12:12 AM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 90501013App crashes at checkout | Alvena Hartmann | Steve O'Conner | Aug 6, 2025, 6:56 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 15588227Pro discount enrollment | Alvena Hartmann |  Jacklyn Dare | Jul 29, 2025, 8:30 AM |
| 1/5 | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 92525977Store experience feedback | Alvena Hartmann |  Mr. Eliza Gerhold IV | Jul 20, 2025, 9:48 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 07276589Pro discount enrollment | Alvena Hartmann | Faith Hilll | May 26, 2025, 9:26 PM |