Alvena Hartmann
gary84@yahoo.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 03305934 | Return after 30-day window | Solved | Normal | Alvena Hartmann | — |  Eula McKenzie | gift-cardsamples | 1d 19h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 01890484 | Pro discount enrollment | Solved | Normal | Alvena Hartmann | — |  Leonard Waters-Howell | refundbopis | 8h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |
| 75255154 | Price match request | Solved | Low | Alvena Hartmann | — | Leonard Waters-Howell | — | 17h | ○Sent, no reply | — | — | — | May 2, 2026 | - | |
| 30714135 | Birthday gift not received | Solved | Normal | Alvena Hartmann | — |  Steve O'Conner | samples | 2h | ●Responded | 3/5 | — | — | Apr 29, 2026 | - | |
| 75752424 | BOPIS pickup not ready | Solved | Normal | Alvena Hartmann | — | Eula McKenzie | Chat | damagedsamplesreturns | 6h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - |
| 25799640 | Wrong shade sent | Solved | High | Alvena Hartmann | — |  Kip Schroeder IV | Chat | fragrancevip | 1h | ●Responded | 5/5 | — | — | Apr 24, 2026 | - |
| 61807437 | App login problem | Solved | Urgent | Alvena Hartmann | — |  Julie Hodkiewicz | — | 6h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | |
| 69417189 | Missing samples in order | Closed | Low | Alvena Hartmann | — |  Ignatius Cummerata | Chat | refundwholesalesamples | 5h | ●Responded | 5/5 | — | — | Apr 23, 2026 | Apr 28, 2026 |
| 10783128 | Wrong shade sent | Solved | Normal | Alvena Hartmann | — |  Chaz Renner | loyaltyapp | 6h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |
| 54439082 | Lost package follow-up | Closed | Normal | Alvena Hartmann | — |  Darryl Jacobi | — | 4h | ○Sent, no reply | — | — | — | Apr 14, 2026 | Apr 21, 2026 | |
| 44722324 | Foundation match help | Solved | Normal | Alvena Hartmann | — |  Faith Hilll | — | 15h | ⊘Not fired | — | — | — | Apr 7, 2026 | - | |
| 12746775 | Missing samples in order | Solved | Normal | Alvena Hartmann | — | Kip Schroeder IV | returnsapp | 21h | ●Responded | 10/11 | — | — | Apr 4, 2026 | - | |
| 91667937 | Wrong shade sent | Solved | Low | Alvena Hartmann | — | Chaz Renner | — | 1d 8h | ○Sent, no reply | — | — | — | Apr 4, 2026 | - | |
| 33754222 | Pro discount enrollment | Closed | High | Alvena Hartmann | — | Faith Hilll | Chat | samplesbopis | 16h | ●Responded | 1/11 | — | — | Apr 3, 2026 | Apr 5, 2026 |
| 10545483 | Lost package follow-up | Closed | Normal | Alvena Hartmann | — |  Amely Pacocha | refundinfluencer | 1h | ●Responded | 4/5 | — | — | Mar 25, 2026 | Mar 27, 2026 | |
| 50970006 | Price match request | Solved | Normal | Alvena Hartmann | — |  Mr. Cade Senger | shade-matchdamagedinfluencer | 14h | ⊘Not fired | — | — | — | Mar 24, 2026 | - | |
| 89583718 | Shipping cost question | Solved | Low | Alvena Hartmann | — | Mr. Cade Senger | — | 1h | ○Sent, no reply | — | — | — | Mar 23, 2026 | - | |
| 97917397 | Lost package follow-up | Solved | Normal | Alvena Hartmann | — | Mr. Cade Senger | Chat | vip | 2d 4h | ●Responded | 4/5 | — | — | Mar 23, 2026 | - |
| 46617976 | Lost package follow-up | Pending | Urgent | Alvena Hartmann | — | Amely Pacocha | fragrance | - | —Skipped | — | — | — | Mar 9, 2026 | - | |
| 34784285 | Loyalty points not posting | Solved | Normal | Alvena Hartmann | — |  Lily Raynor | shippingreturnsvip | 1h | ●Responded | 4/5 | — | — | Feb 26, 2026 | - | |
| 38251261 | Loyalty points not posting | Solved | Normal | Alvena Hartmann | — |  Dr. Mandy McLaughlin | conversation-mockupfragrance | 6h | ○Sent, no reply | — | 100 | Feb 12, 2026 | - | ||
| 16714855 | Pro discount enrollment | Solved | Normal | Alvena Hartmann | — | Steve O'Conner | — | 5h | ●Responded | 10/11 | — | — | Feb 4, 2026 | - | |
| 36043678 | Missing items in shipment | Solved | Low | Alvena Hartmann | — |  Tommy Kuvalis | Social | damaged | 3h | ⊘Not fired | — | — | — | Jan 31, 2026 | - |
| 57757869 | Where is my order? | Solved | Normal | Alvena Hartmann | — | Eula McKenzie | Chat | wholesalesamplesinfluencer | 6d 21h | ●Responded | 2/5 | — | — | Jan 1, 2026 | - |
| 46645411 | Cancel order request | Solved | Normal | Alvena Hartmann | — | Faith Hilll | Chat | gift-card | 3h | ○Sent, no reply | — | — | — | Dec 24, 2025 | - |
| 07030865 | Lost package follow-up | Solved | Normal | Alvena Hartmann | — |  Oscar O'Hara | Chat | — | 2d 5h | ○Sent, no reply | — | — | — | Dec 6, 2025 | - |
| 07796842 | Influencer code not working | Solved | Normal | Alvena Hartmann | — | Steve O'Conner | — | 9h | ●Responded | 5/5 | — | — | Dec 5, 2025 | - | |
| 63613661 | Order arrived damaged | Solved | Normal | Alvena Hartmann | — | Lily Raynor | loyalty | 5h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 30082106 | BOPIS order cancelled at store | Solved | Normal | Alvena Hartmann | — | Julie Hodkiewicz | Chat | wholesale | 23h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - |
| 03404153 | BOPIS order cancelled at store | Closed | Normal | Alvena Hartmann | — | Faith Hilll | Chat | shippingappshade-match | 3d | ●Responded | 4/5 | — | — | Nov 22, 2025 | Nov 27, 2025 |
| 86325806 | App login problem | Open | Low | Alvena Hartmann | — | Tommy Kuvalis | — | - | —Skipped | — | — | — | Nov 10, 2025 | - | |
| 46566372 | Birthday gift not received | Closed | Normal | Alvena Hartmann | — |  Yazmin Jast | returnsrefund | 1h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 1, 2025 | |
| 78050481 | Item authenticity concern | Solved | Low | Alvena Hartmann | — | Chaz Renner | Chat | fragrancesamplesgift-card | 1d | ○Sent, no reply | — | — | — | Oct 21, 2025 | - |
| 31001944 | Refund not received | Pending | Normal | Alvena Hartmann | — | Leonard Waters-Howell | gift-cardapp | - | —Skipped | — | — | — | Sep 11, 2025 | - | |
| 51225540 | Foundation match help | Solved | Normal | Alvena Hartmann | — | Leonard Waters-Howell | Chat | bopisshipping | 1d 19h | ○Sent, no reply | — | — | — | Sep 7, 2025 | - |
| 17981418 | Foundation match help | Closed | Urgent | Alvena Hartmann | — | Chaz Renner | — | 6h | ○Sent, no reply | — | — | — | Aug 29, 2025 | Aug 30, 2025 | |
| 80066544 | BOPIS order cancelled at store | Closed | Normal | Alvena Hartmann | — | Ignatius Cummerata | damaged | 23h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 28, 2025 | |
| 51459304 | Shipping cost question | Closed | Normal | Alvena Hartmann | — | Oscar O'Hara | vipreturns | 4h | ○Sent, no reply | — | — | — | Aug 14, 2025 | Aug 19, 2025 | |
| 90501013 | App crashes at checkout | Closed | Normal | Alvena Hartmann | — | Steve O'Conner | fragranceinfluencer | 6h | ●Responded | 5/5 | — | — | Aug 4, 2025 | Aug 5, 2025 | |
| 36441015 | Loyalty points not posting | Closed | High | Alvena Hartmann | — | Kip Schroeder IV | shade-matchreturnssamples | 5h | ○Sent, no reply | — | — | — | Aug 3, 2025 | Aug 5, 2025 | |
| 00236873 | Missing samples in order | Closed | High | Alvena Hartmann | — | Chaz Renner | Chat | damagedshippingsamples | 4h | ○Sent, no reply | — | — | — | Jul 29, 2025 | Jul 31, 2025 |
| 15588227 | Pro discount enrollment | Solved | Normal | Alvena Hartmann | — |  Jacklyn Dare | Chat | damagedgift-cardreturns | 1h | ●Responded | 5/5 | — | — | Jul 27, 2025 | - |
| 87135490 | Restock alert for backorder | Solved | Low | Alvena Hartmann | — |  Katrina Johns | — | 8d 10h | ⊘Not fired | — | — | — | Jul 25, 2025 | - | |
| 34482542 | Missing items in shipment | Solved | Normal | Alvena Hartmann | — | Jacklyn Dare | Chat | fragrance | 2h | ○Sent, no reply | — | — | — | Jul 16, 2025 | - |
| 92525977 | Store experience feedback | Solved | Normal | Alvena Hartmann | — |  Mr. Eliza Gerhold IV | influencershade-matchgift-card | 7d 14h | ●Responded | 1/5 | — | — | Jul 11, 2025 | - | |
| 96446136 | Wrong shade sent | Solved | Low | Alvena Hartmann | — | Mr. Cade Senger | Chat | bopisloyaltyshipping | 6h | ⊘Not fired | — | — | — | Jul 10, 2025 | - |
| 90921449 | Klarna / Afterpay split issue | Solved | Normal | Alvena Hartmann | — | Ignatius Cummerata | Chat | — | 13h | ⊘Not fired | — | — | — | Jun 5, 2025 | - |
| 07276589 | Pro discount enrollment | Solved | Normal | Alvena Hartmann | — | Faith Hilll | Chat | shippingrefund | 11h | ●Responded | 5/5 | — | — | May 24, 2025 | - |