Jon Walter
rickie_treutel@gmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 70585745Address change after shipping | Jon Walter |  Jacklyn Dare | May 19, 2026, 9:01 PM |
| 5/5 | Add a recommend-based-on-what-I-own feature. | 70779129Allergic reaction concern | Jon Walter |  Yazmin Jast | May 1, 2026, 8:23 AM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 21027696Shipping cost question | Jon Walter |  Vilma Gusikowski | Mar 18, 2026, 9:22 PM |
| 3/5 | Decent enough. Wish there was a guided tour of the app. | 11940944Wholesale order question | Jon Walter |  Lily Raynor | Feb 14, 2026, 2:08 PM |
| 10/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 64079965BOPIS pickup not ready | Jon Walter |  Eula McKenzie | Jan 16, 2026, 12:34 AM |
| 10/11 | The selection, the service, the app — all top tier. | 76509183Refund not received | Jon Walter |  Amely Pacocha | Jan 13, 2026, 11:33 PM |
| 4/5 | Pretty smooth. One step required a follow-up email. | 43509195Missing items in shipment | Jon Walter |  Tommy Kuvalis | Dec 25, 2025, 3:24 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 22142860Loyalty points not posting | Jon Walter | Jacklyn Dare | Dec 8, 2025, 5:30 AM |
| 5/5 | One chat message, one click, refund processed. | 24007127Lost package follow-up | Jon Walter |  Ignatius Cummerata | Nov 30, 2025, 7:10 AM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 24210089Missing items in shipment | Jon Walter | Jacklyn Dare | Nov 19, 2025, 1:16 AM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 60712718Pro discount enrollment | Jon Walter |  Darryl Jacobi | Oct 25, 2025, 5:20 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 05156746Restock alert for backorder | Jon Walter |  Oscar O'Hara | Sep 21, 2025, 11:25 AM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 79942890Missing samples in order | Jon Walter | Yazmin Jast | Aug 4, 2025, 12:05 AM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 58509882Pro discount enrollment | Jon Walter | Jacklyn Dare | Aug 1, 2025, 4:34 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 28929884Refund not received | Jon Walter | Jacklyn Dare | Jul 5, 2025, 7:30 PM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 35867675Shipping cost question | Jon Walter |  Steve O'Conner | Jun 6, 2025, 9:54 AM |