Patti Monahan
Verde Concierge·omar_auer@verdeconcierge.io
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 68921841Gift card balance question | Patti Monahan |  Mr. Eliza Gerhold IV | Apr 2, 2026, 8:25 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 45937288Price match request | Patti Monahan |  Leonard Waters-Howell | Apr 1, 2026, 5:34 AM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 14900409Item authenticity concern | Patti Monahan |  Dr. Mandy McLaughlin | Feb 13, 2026, 12:27 PM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 20089956App login problem | Patti Monahan |  Julie Hodkiewicz | Feb 1, 2026, 8:55 AM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 65484114Influencer code not working | Patti Monahan |  Jacklyn Dare | Jan 19, 2026, 5:53 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 32603161Address change after shipping | Patti Monahan |  Amely Pacocha | Jan 1, 2026, 2:52 AM |
| 1/5 | Lost over 200 dollars worth of points after a system migration and they won't restore them. | 01892716Wrong shade sent | Patti Monahan |  Tommy Kuvalis | Dec 24, 2025, 3:28 PM |
| 3/5 | Agent was polite but couldn't actually fix the loyalty points issue. | 52793446Wrong shade sent | Patti Monahan |  Ignatius Cummerata | Dec 12, 2025, 12:39 PM |
| 2/5 | Took three tries to get signed up. Confusing flow. | 31657054BOPIS pickup not ready | Patti Monahan | Amely Pacocha | Oct 12, 2025, 1:13 AM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 51984234Address change after shipping | Patti Monahan |  Yazmin Jast | Sep 12, 2025, 8:13 PM |
| 10/11 | The selection, the service, the app — all top tier. | 18898952BOPIS order cancelled at store | Patti Monahan | Leonard Waters-Howell | Aug 31, 2025, 12:08 AM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 54671497Cancel order request | Patti Monahan | Leonard Waters-Howell | Aug 30, 2025, 10:59 PM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 24182037Item authenticity concern | Patti Monahan |  Mr. Skyla Trantow | Jul 13, 2025, 1:25 AM |
| 9/11 | The brand range alone makes it worth it. Service makes it lifelong. | 03460052Price match request | Patti Monahan | Julie Hodkiewicz | Jul 8, 2025, 4:25 AM |
| 2/5 | Didn't honor the price match. Felt nickel-and-dimed. | 10327046Where is my order? | Patti Monahan |  Chaz Renner | Jun 24, 2025, 6:18 PM |
| 4/5 | Easy chat experience. Captcha at the start was annoying. | 75028168Cancel subscription / Auto-replenish | Patti Monahan |  Darryl Jacobi | May 28, 2025, 6:51 PM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 46982144Order arrived damaged | Patti Monahan | Yazmin Jast | May 28, 2025, 6:26 PM |