Patti Monahan
Verde Concierge·omar_auer@verdeconcierge.io
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 19451397 | Where is my order? | Pending | Low | Patti Monahan | Verde Concierge |  Vilma Gusikowski | Chat | refund | - | —Skipped | — | — | — | May 19, 2026 | - |
| 39411304 | Insider tier issue | Solved | Normal | Patti Monahan | Verde Concierge |  Mr. Skyla Trantow | — | 15h | ⊘Not fired | — | — | — | May 13, 2026 | - | |
| 69063570 | Restock alert for backorder | Pending | Low | Patti Monahan | Verde Concierge |  Katrina Johns | — | - | —Skipped | — | — | — | May 6, 2026 | - | |
| 81174246 | Restock alert for backorder | Closed | Normal | Patti Monahan | Verde Concierge |  Tommy Kuvalis | wholesalerefundfragrance | 6h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 12, 2026 | |
| 68921841 | Gift card balance question | Solved | Low | Patti Monahan | Verde Concierge |  Mr. Eliza Gerhold IV | loyalty | 2h | ●Responded | 5/5 | — | — | Apr 2, 2026 | - | |
| 45937288 | Price match request | Solved | Normal | Patti Monahan | Verde Concierge |  Leonard Waters-Howell | — | 2d 16h | ●Responded | 4/5 | — | — | Mar 27, 2026 | - | |
| 74469972 | Lost package follow-up | Solved | Urgent | Patti Monahan | Verde Concierge |  Darryl Jacobi | — | 6h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - | |
| 86609916 | Klarna / Afterpay split issue | Solved | Normal | Patti Monahan | Verde Concierge |  Dr. Mandy McLaughlin | Chat | loyalty | 17h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - |
| 25474213 | Question about product ingredients | Closed | Normal | Patti Monahan | Verde Concierge |  Eula McKenzie | Phone | refundinfluencer | 2h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Feb 28, 2026 |
| 14900409 | Item authenticity concern | Closed | Low | Patti Monahan | Verde Concierge | Dr. Mandy McLaughlin | Chat | — | 7d 8h | ●Responded | 2/5 | — | — | Feb 4, 2026 | Feb 16, 2026 |
| 59623348 | Discount code not working | Solved | Low | Patti Monahan | Verde Concierge | Leonard Waters-Howell | influencervipshade-match | 1d 21h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |
| 04461869 | App crashes at checkout | Closed | Urgent | Patti Monahan | Verde Concierge | Vilma Gusikowski | Chat | — | 8d 16h | ○Sent, no reply | — | — | — | Jan 30, 2026 | Feb 9, 2026 |
| 20089956 | App login problem | Solved | High | Patti Monahan | Verde Concierge |  Julie Hodkiewicz | Chat | influencer | 4d 9h | ●Responded | 3/5 | — | — | Jan 26, 2026 | - |
| 65484114 | Influencer code not working | Solved | Low | Patti Monahan | Verde Concierge |  Jacklyn Dare | fragrancereturns | 13h | ●Responded | 5/5 | — | — | Jan 18, 2026 | - | |
| 14850244 | Restock alert for backorder | Solved | Normal | Patti Monahan | Verde Concierge | Tommy Kuvalis | bopis | 1d 22h | ○Sent, no reply | — | — | — | Jan 14, 2026 | - | |
| 32603161 | Address change after shipping | Solved | Normal | Patti Monahan | Verde Concierge |  Amely Pacocha | loyaltyapp | 3h | ●Responded | 5/5 | — | — | Dec 30, 2025 | - | |
| 01892716 | Wrong shade sent | Closed | Normal | Patti Monahan | Verde Concierge | Tommy Kuvalis | appshade-match | 1h | ●Responded | 1/5 | — | — | Dec 24, 2025 | Dec 26, 2025 | |
| 52793446 | Wrong shade sent | Closed | Low | Patti Monahan | Verde Concierge |  Ignatius Cummerata | Chat | — | 22h | ●Responded | 3/5 | — | — | Dec 11, 2025 | Dec 15, 2025 |
| 72224256 | Return after 30-day window | Solved | Normal | Patti Monahan | Verde Concierge | Jacklyn Dare | — | 6d | ⊘Not fired | — | — | — | Nov 25, 2025 | - | |
| 77467487 | Pro discount enrollment | Pending | Normal | Patti Monahan | Verde Concierge | Julie Hodkiewicz | vip | - | —Skipped | — | — | — | Oct 30, 2025 | - | |
| 56851577 | Return after 30-day window | Solved | High | Patti Monahan | Verde Concierge |  Chaz Renner | bopisinfluencerwholesale | 21h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - | |
| 10712749 | Question about product ingredients | Closed | Normal | Patti Monahan | Verde Concierge | Eula McKenzie | Social | — | 2h | ⊘Not fired | — | — | — | Oct 15, 2025 | Oct 19, 2025 |
| 31657054 | BOPIS pickup not ready | Closed | Low | Patti Monahan | Verde Concierge | Amely Pacocha | damagedloyalty | 1d 21h | ●Responded | 2/5 | — | — | Oct 8, 2025 | Oct 11, 2025 | |
| 36930039 | Address change after shipping | Solved | Urgent | Patti Monahan | Verde Concierge |  Mr. Lonie Hudson | influencer | 3h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - | |
| 51250750 | Shipping cost question | Closed | Normal | Patti Monahan | Verde Concierge | Darryl Jacobi | Chat | samplesviprefund | 17h | ○Sent, no reply | — | — | — | Sep 22, 2025 | Sep 27, 2025 |
| 71626501 | BOPIS pickup not ready | Solved | Normal | Patti Monahan | Verde Concierge | Eula McKenzie | Chat | — | 2h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 51984234 | Address change after shipping | Solved | Normal | Patti Monahan | Verde Concierge |  Yazmin Jast | appfragrance | 6h | ●Responded | 5/5 | — | — | Sep 12, 2025 | - | |
| 67141888 | Where is my order? | Closed | Normal | Patti Monahan | Verde Concierge | Katrina Johns | returnsfragrance | 2d 6h | ⊘Not fired | — | — | — | Sep 11, 2025 | Sep 20, 2025 | |
| 54671497 | Cancel order request | Solved | Low | Patti Monahan | Verde Concierge | Leonard Waters-Howell | influencerdamaged | 5h | ●Responded | 4/5 | — | — | Aug 29, 2025 | - | |
| 24439840 | Cancel order request | Closed | High | Patti Monahan | Verde Concierge | Tommy Kuvalis | samplesloyalty | 14h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Aug 30, 2025 | |
| 18898952 | BOPIS order cancelled at store | Solved | Low | Patti Monahan | Verde Concierge | Leonard Waters-Howell | bopisvip | 11h | ●Responded | 10/11 | — | — | Aug 28, 2025 | - | |
| 16468761 | Price match request | Closed | Low | Patti Monahan | Verde Concierge | Vilma Gusikowski | Chat | damagedsamplesshade-match | 1h | ○Sent, no reply | — | — | — | Jul 26, 2025 | Jul 28, 2025 |
| 67267185 | Where is my order? | Solved | Normal | Patti Monahan | Verde Concierge |  Kaela Friesen | Social | vip | 16h | ⊘Not fired | — | — | — | Jul 16, 2025 | - |
| 24182037 | Item authenticity concern | Solved | Low | Patti Monahan | Verde Concierge | Mr. Skyla Trantow | Chat | damagedgift-card | 8h | ●Responded | 3/5 | — | — | Jul 12, 2025 | - |
| 81464826 | Insider tier issue | Closed | Normal | Patti Monahan | Verde Concierge | Amely Pacocha | Chat | — | 23h | ○Sent, no reply | — | — | — | Jul 9, 2025 | Jul 13, 2025 |
| 28416798 | Gift card balance question | Closed | Normal | Patti Monahan | Verde Concierge |  Lily Raynor | Chat | fragranceshipping | 6h | ○Sent, no reply | — | — | — | Jul 9, 2025 | Jul 10, 2025 |
| 42674123 | Address change after shipping | Closed | Normal | Patti Monahan | Verde Concierge | Mr. Eliza Gerhold IV | loyalty | 1h | ○Sent, no reply | — | — | — | Jul 8, 2025 | Jul 14, 2025 | |
| 03460052 | Price match request | Closed | Normal | Patti Monahan | Verde Concierge | Julie Hodkiewicz | shade-match | 1h | ●Responded | 9/11 | — | — | Jul 6, 2025 | Jul 11, 2025 | |
| 62052429 | Store experience feedback | Solved | Low | Patti Monahan | Verde Concierge | Julie Hodkiewicz | bopisshade-matchvip | 4h | ○Sent, no reply | — | — | — | Jun 24, 2025 | - | |
| 10327046 | Where is my order? | Solved | Normal | Patti Monahan | Verde Concierge | Chaz Renner | Chat | bopisvipfragrance | 1d 6h | ●Responded | 2/5 | — | — | Jun 21, 2025 | - |
| 16933036 | BOPIS pickup not ready | Solved | Normal | Patti Monahan | Verde Concierge |  Mr. Cade Senger | shippingsamplesvip | 4h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - | |
| 04960047 | Shipping cost question | Solved | Normal | Patti Monahan | Verde Concierge | Mr. Lonie Hudson | Chat | samplesbopiswholesale | 3h | ○Sent, no reply | — | — | — | May 31, 2025 | - |
| 34801067 | Item authenticity concern | Closed | Normal | Patti Monahan | Verde Concierge | Mr. Skyla Trantow | — | 13h | ○Sent, no reply | — | — | — | May 27, 2025 | May 31, 2025 | |
| 46982144 | Order arrived damaged | Closed | Normal | Patti Monahan | Verde Concierge | Yazmin Jast | Chat | gift-cardshade-match | 12h | ●Responded | 3/5 | — | — | May 26, 2025 | Jun 3, 2025 |
| 75028168 | Cancel subscription / Auto-replenish | Solved | Low | Patti Monahan | Verde Concierge | Darryl Jacobi | fragrance | 6h | ●Responded | 4/5 | — | — | May 26, 2025 | - |