Nicolas Rau Sr.
drake.deckow61@gmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Reset my password and reordered without losing my cart. Beautifully done. | 26134308Foundation match help | Nicolas Rau Sr. |  Oscar O'Hara | Apr 19, 2026, 4:13 PM |
| 5/5 | Gift receipt issued instantly. No follow-up needed. | 63146107Store experience feedback | Nicolas Rau Sr. |  Kip Schroeder IV | Mar 7, 2026, 1:21 PM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 57407882App login problem | Nicolas Rau Sr. |  Chaz Renner | Feb 24, 2026, 9:33 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 11840460Shipping cost question | Nicolas Rau Sr. |  Miss Amber Hintz Sr. | Feb 7, 2026, 4:32 PM |
| 4/5 | Bring back the old loyalty point structure. | 97930421App crashes at checkout | Nicolas Rau Sr. |  Eula McKenzie | Jan 27, 2026, 12:19 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 45492529Birthday gift not received | Nicolas Rau Sr. |  Mr. Eliza Gerhold IV | Nov 15, 2025, 11:49 AM |
| 1/5 | Foundation arrived completely shattered and they offered 5 dollars store credit. | 32541513Loyalty points not posting | Nicolas Rau Sr. |  Yazmin Jast | Nov 5, 2025, 5:56 AM |
| 10/11 | The selection, the service, the app — all top tier. | 71253489Missing samples in order | Nicolas Rau Sr. |  Darryl Jacobi | Oct 30, 2025, 11:32 AM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 29097740Loyalty points not posting | Nicolas Rau Sr. |  Mr. Cade Senger | Oct 28, 2025, 11:37 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 60258305Allergic reaction concern | Nicolas Rau Sr. | Kip Schroeder IV | Sep 24, 2025, 1:16 PM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 65956856Missing items in shipment | Nicolas Rau Sr. | Chaz Renner | Sep 6, 2025, 1:17 PM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 81161809Return after 30-day window | Nicolas Rau Sr. | Mr. Eliza Gerhold IV | Aug 23, 2025, 10:16 PM |
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 43724235Cancel subscription / Auto-replenish | Nicolas Rau Sr. |  Ignatius Cummerata | Aug 16, 2025, 8:46 AM |
| 2/5 | Make the chat agents actually empowered to make refund decisions. | 36148619Order arrived damaged | Nicolas Rau Sr. | Chaz Renner | Aug 3, 2025, 5:40 AM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 34023316Loyalty points not posting | Nicolas Rau Sr. |  Steve O'Conner | Jul 19, 2025, 9:44 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 72865157Order arrived damaged | Nicolas Rau Sr. | Chaz Renner | Jul 9, 2025, 10:49 AM |