Nicolas Rau Sr.
drake.deckow61@gmail.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 24809399 | Influencer code not working | Solved | Normal | Nicolas Rau Sr. | — |  Dr. Mandy McLaughlin | Chat | damagedgift-cardshade-match | 21h | ○Sent, no reply | — | — | — | May 11, 2026 | - |
| 49909175 | App login problem | Solved | Normal | Nicolas Rau Sr. | — |  Kaela Friesen | appgift-cardsamples | 6h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - | |
| 26134308 | Foundation match help | Closed | Low | Nicolas Rau Sr. | — |  Oscar O'Hara | — | 1h | ●Responded | 5/5 | — | — | Apr 18, 2026 | Apr 23, 2026 | |
| 30109172 | Cancel order request | Solved | Normal | Nicolas Rau Sr. | — |  Lily Raynor | Social | refund | 3h | ⊘Not fired | — | — | — | Apr 15, 2026 | - |
| 15092753 | Klarna / Afterpay split issue | Solved | Low | Nicolas Rau Sr. | — |  Chaz Renner | vip | 2d 4h | ⊘Not fired | — | — | — | Apr 13, 2026 | - | |
| 50612602 | Item authenticity concern | Solved | Normal | Nicolas Rau Sr. | — |  Mr. Cade Senger | — | 2h | ○Sent, no reply | — | — | — | Apr 9, 2026 | - | |
| 19808939 | App crashes at checkout | Solved | Normal | Nicolas Rau Sr. | — |  Miss Amber Hintz Sr. | Chat | influencershade-matchwholesale | 1d 11h | ○Sent, no reply | — | — | — | Mar 18, 2026 | - |
| 67763741 | Cancel subscription / Auto-replenish | Solved | Normal | Nicolas Rau Sr. | — |  Mr. Skyla Trantow | — | 7h | ○Sent, no reply | — | — | — | Mar 11, 2026 | - | |
| 63146107 | Store experience feedback | Closed | Normal | Nicolas Rau Sr. | — |  Kip Schroeder IV | app | 13h | ●Responded | 5/5 | — | — | Mar 6, 2026 | Mar 12, 2026 | |
| 09749248 | Missing samples in order | Solved | High | Nicolas Rau Sr. | — | Mr. Cade Senger | loyaltydamaged | 9d 14h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - | |
| 57407882 | App login problem | Closed | Low | Nicolas Rau Sr. | — | Chaz Renner | Phone | gift-cardapp | 2d 17h | ●Responded | 9/11 | — | — | Feb 20, 2026 | Feb 25, 2026 |
| 11840460 | Shipping cost question | Solved | Normal | Nicolas Rau Sr. | — | Miss Amber Hintz Sr. | influencer | 15h | ●Responded | 4/5 | — | — | Feb 5, 2026 | - | |
| 08663522 | App login problem | Solved | Low | Nicolas Rau Sr. | — | Miss Amber Hintz Sr. | Social | — | 8d | ⊘Not fired | — | — | — | Feb 3, 2026 | - |
| 97930421 | App crashes at checkout | Solved | Normal | Nicolas Rau Sr. | — |  Eula McKenzie | damagedwholesale | 15h | ●Responded | 4/5 | — | — | Jan 25, 2026 | - | |
| 82673071 | Item authenticity concern | Pending | Low | Nicolas Rau Sr. | — |  Vilma Gusikowski | — | - | —Skipped | — | — | — | Jan 17, 2026 | - | |
| 75183050 | Store experience feedback | Solved | Normal | Nicolas Rau Sr. | — | Oscar O'Hara | — | 4h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - | |
| 72564003 | Wrong shade sent | Solved | Low | Nicolas Rau Sr. | — | Kaela Friesen | — | 14h | ⊘Not fired | — | — | — | Dec 2, 2025 | - | |
| 81886632 | Loyalty points not posting | Solved | Normal | Nicolas Rau Sr. | — |  Garth Dooley | loyaltyinfluencervip | 5h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 45492529 | Birthday gift not received | Closed | Normal | Nicolas Rau Sr. | — |  Mr. Eliza Gerhold IV | appbopisfragrance | 3h | ●Responded | 5/5 | — | — | Nov 13, 2025 | Nov 15, 2025 | |
| 83216209 | Pro discount enrollment | Solved | Normal | Nicolas Rau Sr. | — |  Faith Hilll | samples | 3h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - | |
| 72898791 | Order arrived damaged | Solved | Normal | Nicolas Rau Sr. | — | Kip Schroeder IV | Phone | gift-cardrefund | 2d 13h | ⊘Not fired | — | — | — | Nov 6, 2025 | - |
| 32541513 | Loyalty points not posting | Solved | Normal | Nicolas Rau Sr. | — |  Yazmin Jast | shade-matchbopis | 11h | ●Responded | 1/5 | — | — | Nov 3, 2025 | - | |
| 95313428 | Insider tier issue | Pending | Normal | Nicolas Rau Sr. | — | Kaela Friesen | — | - | —Skipped | — | — | — | Oct 30, 2025 | - | |
| 29097740 | Loyalty points not posting | Solved | Normal | Nicolas Rau Sr. | — | Mr. Cade Senger | Chat | loyaltyrefundwholesale | 1h | ●Responded | 5/5 | — | — | Oct 28, 2025 | - |
| 71253489 | Missing samples in order | Solved | Low | Nicolas Rau Sr. | — |  Darryl Jacobi | Chat | — | 5h | ●Responded | 10/11 | — | — | Oct 28, 2025 | - |
| 91949315 | Missing items in shipment | Solved | Normal | Nicolas Rau Sr. | — |  Julie Hodkiewicz | shipping | 1h | ○Sent, no reply | — | — | — | Oct 21, 2025 | - | |
| 11985809 | Foundation match help | Closed | Urgent | Nicolas Rau Sr. | — | Lily Raynor | — | 12h | ○Sent, no reply | — | — | — | Sep 26, 2025 | Oct 4, 2025 | |
| 10905987 | Birthday gift not received | Solved | High | Nicolas Rau Sr. | — | Mr. Eliza Gerhold IV | Chat | vipwholesale | 5h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - |
| 60258305 | Allergic reaction concern | Closed | Normal | Nicolas Rau Sr. | — | Kip Schroeder IV | Chat | vipshade-match | 1d 4h | ●Responded | 4/5 | — | — | Sep 21, 2025 | Sep 26, 2025 |
| 63437171 | Wrong shade sent | Closed | Low | Nicolas Rau Sr. | — | Miss Amber Hintz Sr. | Social | refundfragrancegift-card | 10h | ⊘Not fired | — | — | — | Sep 12, 2025 | Sep 19, 2025 |
| 65956856 | Missing items in shipment | Solved | Low | Nicolas Rau Sr. | — | Chaz Renner | — | 10h | ●Responded | 5/5 | — | — | Sep 4, 2025 | - | |
| 37277205 | Where is my order? | Solved | Normal | Nicolas Rau Sr. | — | Mr. Eliza Gerhold IV | Chat | — | 2d 8h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - |
| 73174168 | Pro discount enrollment | Solved | Normal | Nicolas Rau Sr. | — | Oscar O'Hara | influencerdamaged | 16h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - | |
| 81161809 | Return after 30-day window | Solved | Normal | Nicolas Rau Sr. | — | Mr. Eliza Gerhold IV | Phone | — | 16h | ●Responded | 5/5 | — | — | Aug 21, 2025 | - |
| 43724235 | Cancel subscription / Auto-replenish | Solved | Normal | Nicolas Rau Sr. | — |  Ignatius Cummerata | Chat | shipping | 4h | ●Responded | 5/5 | — | — | Aug 14, 2025 | - |
| 68801998 | Cancel subscription / Auto-replenish | Solved | Normal | Nicolas Rau Sr. | — | Julie Hodkiewicz | Chat | fragranceshipping | 5h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - |
| 36148619 | Order arrived damaged | Closed | Normal | Nicolas Rau Sr. | — | Chaz Renner | gift-cardreturnsrefund | 9d 1h | ●Responded | 2/5 | — | — | Jul 23, 2025 | Aug 2, 2025 | |
| 34023316 | Loyalty points not posting | Closed | Normal | Nicolas Rau Sr. | — |  Steve O'Conner | loyaltyshippingwholesale | 1h | ●Responded | 5/5 | — | — | Jul 17, 2025 | Jul 18, 2025 | |
| 69751787 | Address change after shipping | Solved | Normal | Nicolas Rau Sr. | — |  Tommy Kuvalis | — | 4h | ○Sent, no reply | — | — | — | Jul 15, 2025 | - | |
| 72865157 | Order arrived damaged | Closed | Normal | Nicolas Rau Sr. | — | Chaz Renner | refund | 1d 14h | ●Responded | 4/5 | — | — | Jul 7, 2025 | Jul 16, 2025 |