Citlalli Welch I
berenice.runolfsson@yahoo.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Fine. The agent was friendly but seemed unsure of the answer. | 63359968Return after 30-day window | Citlalli Welch I |  Jacklyn Dare | May 19, 2026, 10:55 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 97366645Restock alert for backorder | Citlalli Welch I |  Amely Pacocha | May 19, 2026, 10:37 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 90200935Klarna / Afterpay split issue | Citlalli Welch I |  Leonard Waters-Howell | Mar 22, 2026, 2:33 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 06084878Discount code not working | Citlalli Welch I |  Dr. Mandy McLaughlin | Mar 12, 2026, 11:25 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 66339780BOPIS pickup not ready | Citlalli Welch I | Amely Pacocha | Jan 4, 2026, 4:34 PM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 64228548Allergic reaction concern | Citlalli Welch I |  Ignatius Cummerata | Jan 2, 2026, 5:56 PM |
| 1/11 | Pricing has crept up and the value isn't there anymore. | 51614220App login problem | Citlalli Welch I |  Katrina Johns | Dec 30, 2025, 9:34 AM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 16193414App login problem | Citlalli Welch I |  Faith Hilll | Dec 22, 2025, 2:23 PM |
| 1/5 | I waited 45 minutes in chat queue just to be told they'd email me. | 24650270Insider tier issue | Citlalli Welch I |  Chaz Renner | Nov 5, 2025, 1:10 PM |
| 4/11 | Service has gotten noticeably worse over the last year. | 38472821Where is my order? | Citlalli Welch I | Chaz Renner | Oct 12, 2025, 4:20 AM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 94182121Where is my order? | Citlalli Welch I |  Yazmin Jast | Sep 13, 2025, 12:22 AM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 28855216Foundation match help | Citlalli Welch I | Leonard Waters-Howell | Sep 10, 2025, 4:41 PM |
| 3/5 | Decent enough. Wish there was a guided tour of the app. | 03964483Address change after shipping | Citlalli Welch I | Katrina Johns | Sep 6, 2025, 11:12 PM |
| 4/5 | Easy chat experience. Captcha at the start was annoying. | 17189317Store experience feedback | Citlalli Welch I |  Oscar O'Hara | Jul 20, 2025, 11:21 PM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 40643261Wholesale order question | Citlalli Welch I | Faith Hilll | Jul 13, 2025, 4:15 AM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 38694552App crashes at checkout | Citlalli Welch I |  Kaela Friesen | Jun 21, 2025, 4:08 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 21287696Missing samples in order | Citlalli Welch I | Amely Pacocha | Jun 13, 2025, 6:22 AM |