Citlalli Welch I
berenice.runolfsson@yahoo.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 97366645 | Restock alert for backorder | Closed | High | — | Chat | gift-cardreturns | 4h | ●Responded | 4/5 | — | — | May 18, 2026 | May 25, 2026 | ||
| 63359968 | Return after 30-day window | Solved | Normal | — | Chat | bopisrefundloyalty | 1d 14h | ●Responded | 3/5 | — | — | May 17, 2026 | - | ||
| 97110455 | Question about product ingredients | Solved | Normal | — | — | 14h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |||
| 43688028 | Return after 30-day window | Solved | Normal | — | Chat | bopis | 5h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - | ||
| 39412290 | Wrong shade sent | Closed | Normal | — | Chat | — | 10h | ○Sent, no reply | — | — | — | Mar 30, 2026 | Apr 2, 2026 | ||
| 90200935 | Klarna / Afterpay split issue | Solved | Low | — | Phone | loyalty | 12h | ●Responded | 5/5 | — | — | Mar 20, 2026 | - | ||
| 06084878 | Discount code not working | Closed | Normal | — | appfragrance | 5h | ●Responded | 5/5 | — | — | Mar 10, 2026 | Mar 15, 2026 | |||
| 47706478 | BOPIS order cancelled at store | Closed | Normal | — | influencervip | 23h | ○Sent, no reply | — | — | — | Feb 15, 2026 | Feb 19, 2026 | |||
| 32400018 | App crashes at checkout | Solved | High | — | Chat | refunddamaged | 3h | ○Sent, no reply | — | — | — | Feb 2, 2026 | - | ||
| 70546189 | Pro discount enrollment | Closed | Normal | — | shippinginfluencer | 3h | ○Sent, no reply | — | — | — | Jan 12, 2026 | Jan 19, 2026 | |||
| 66339780 | BOPIS pickup not ready | Solved | Normal | — | influencer | 15h | ●Responded | 5/5 | — | — | Jan 2, 2026 | - | |||
| 64228548 | Allergic reaction concern | Closed | Normal | — | — | 2h | ●Responded | 3/5 | — | — | Jan 2, 2026 | Jan 7, 2026 | |||
| 51614220 | App login problem | Closed | Low | — | — | 2d 21h | ●Responded | 1/11 | — | — | Dec 26, 2025 | Jan 2, 2026 | |||
| 29796039 | Item authenticity concern | Solved | Normal | — | — | 1d | ⊘Not fired | — | — | — | Dec 18, 2025 | - | |||
| 16193414 | App login problem | Solved | Normal | — | fragranceappwholesale | 7d | ●Responded | 3/5 | — | — | Dec 14, 2025 | - | |||
| 54178884 | Cancel subscription / Auto-replenish | Closed | High | — | influencerwholesalereturns | 4h | ○Sent, no reply | — | — | — | Nov 25, 2025 | Nov 29, 2025 | |||
| 49926304 | Cancel subscription / Auto-replenish | Pending | Normal | — | Phone | wholesalebopisapp | - | —Skipped | — | — | — | Nov 24, 2025 | - | ||
| 13191939 | Allergic reaction concern | Solved | Low | — | Chat | — | 2h | ⊘Not fired | — | — | — | Nov 12, 2025 | - | ||
| 94836804 | Refund not received | Closed | Normal | — | Chat | — | 5h | ○Sent, no reply | — | — | — | Nov 6, 2025 | Nov 10, 2025 | ||
| 24650270 | Insider tier issue | Closed | Normal | — | loyaltygift-carddamaged | 3h | ●Responded | 1/5 | — | — | Nov 3, 2025 | Nov 8, 2025 | |||
| 28270560 | Address change after shipping | Solved | Normal | — | Chat | gift-card | 4h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | ||
| 38472821 | Where is my order? | Solved | High | — | Chat | returnsapp | 1d 20h | ●Responded | 4/11 | — | — | Oct 9, 2025 | - | ||
| 83733789 | Where is my order? | Solved | High | — | bopisreturnsrefund | 20h | ⊘Not fired | — | — | — | Sep 12, 2025 | - | |||
| 94182121 | Where is my order? | Solved | Normal | — | fragrance | 1d 19h | ●Responded | 4/5 | — | — | Sep 9, 2025 | - | |||
| 28855216 | Foundation match help | Closed | Normal | — | Chat | bopisshipping | 5h | ●Responded | 5/5 | — | — | Sep 8, 2025 | Sep 12, 2025 | ||
| 30304694 | Cancel order request | Solved | Normal | — | Chat | shade-match | 5h | ⊘Not fired | — | — | — | Sep 5, 2025 | - | ||
| 03964483 | Address change after shipping | Solved | Normal | — | — | 1d 22h | ●Responded | 3/5 | — | — | Sep 4, 2025 | - | |||
| 44717455 | Insider tier issue | Solved | Normal | — | Phone | apployaltygift-card | 4h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - | ||
| 35336055 | Return after 30-day window | Solved | Normal | — | Chat | returns | 1h | ○Sent, no reply | — | — | — | Aug 24, 2025 | - | ||
| 64028214 | Address change after shipping | Pending | Normal | — | Chat | fragrance | - | —Skipped | — | — | — | Aug 23, 2025 | - | ||
| 66815166 | Cancel order request | Solved | Urgent | — | wholesale | 4h | ⊘Not fired | — | — | — | Aug 19, 2025 | - | |||
| 17189317 | Store experience feedback | Closed | Normal | — | Chat | loyaltyshipping | 1d 7h | ●Responded | 4/5 | — | — | Jul 18, 2025 | Jul 20, 2025 | ||
| 79252859 | Order arrived damaged | Solved | High | — | refundfragrance | 9d 11h | ⊘Not fired | — | — | — | Jul 12, 2025 | - | |||
| 40643261 | Wholesale order question | Solved | Normal | — | Chat | influencer | 2d 23h | ●Responded | 4/5 | — | — | Jul 8, 2025 | - | ||
| 31587993 | Item authenticity concern | Solved | Normal | — | Chat | refundappinfluencer | 21h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - | ||
| 38694552 | App crashes at checkout | Solved | Normal | — | Chat | — | 2d 8h | ●Responded | 9/11 | — | — | Jun 17, 2025 | - | ||
| 21287696 | Missing samples in order | Solved | Normal | — | damagedbopisapp | 5h | ●Responded | 4/5 | — | — | Jun 11, 2025 | - | |||
| 66592923 | Insider tier issue | Solved | Normal | — | Social | samplesrefunddamaged | 13h | ⊘Not fired | — | — | — | May 23, 2025 | - |