Lester Sipes
rahsaan25@yahoo.com
Showing 1 - 21 of 21
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/11 | Won't recommend until the basics are fixed. | 17409552Return after 30-day window | Lester Sipes |  Steve O'Conner | May 5, 2026, 8:32 AM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 93627886Shipping cost question | Lester Sipes |  Garth Dooley | Apr 2, 2026, 9:48 AM |
| 4/5 | Make the chat agents actually empowered to make refund decisions. | 25074506Item authenticity concern | Lester Sipes | Steve O'Conner | Feb 18, 2026, 11:01 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 43281856App crashes at checkout | Lester Sipes |  Mr. Cade Senger | Feb 12, 2026, 2:16 AM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 23766946Order arrived damaged | Lester Sipes |  Chaz Renner | Feb 4, 2026, 2:55 AM |
| 1/5 | Worst app onboarding I've experienced this year. | 12951767Return after 30-day window | Lester Sipes |  Katrina Johns | Jan 31, 2026, 6:21 PM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 59730434Question about product ingredients | Lester Sipes |  Ignatius Cummerata | Dec 23, 2025, 7:17 AM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 28992579Order arrived damaged | Lester Sipes |  Tommy Kuvalis | Dec 14, 2025, 2:09 PM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 92002659Birthday gift not received | Lester Sipes |  Vilma Gusikowski | Dec 14, 2025, 2:26 AM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 41218107Return after 30-day window | Lester Sipes |  Eula McKenzie | Dec 11, 2025, 2:32 AM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 45957909Gift card balance question | Lester Sipes | Vilma Gusikowski | Nov 26, 2025, 3:52 AM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 04351168Allergic reaction concern | Lester Sipes |  Darryl Jacobi | Nov 15, 2025, 4:15 PM |
| 2/5 | Faster shipping would make me shop here exclusively. | 30412602Item authenticity concern | Lester Sipes |  Mr. Skyla Trantow | Nov 7, 2025, 10:52 PM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 36835305Where is my order? | Lester Sipes |  Jacklyn Dare | Nov 4, 2025, 11:14 AM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 21572865Insider tier issue | Lester Sipes |  Amely Pacocha | Nov 1, 2025, 8:02 PM |
| 1/5 | The agent argued with me over a clearly broken seal on the product. | 92385856Price match request | Lester Sipes |  Mr. Lonie Hudson | Oct 14, 2025, 1:16 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 56228134Loyalty points not posting | Lester Sipes | Mr. Lonie Hudson | Sep 28, 2025, 8:02 AM |
| 5/5 | Honestly the easiest exchange process I've used at any retailer. | 90817654Price match request | Lester Sipes |  Julie Hodkiewicz | Sep 5, 2025, 5:06 AM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 47934586Cancel order request | Lester Sipes | Amely Pacocha | Aug 23, 2025, 2:54 AM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 27205109Address change after shipping | Lester Sipes | Katrina Johns | Jun 21, 2025, 4:25 AM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 02545881Missing samples in order | Lester Sipes |  Lily Raynor | May 26, 2025, 10:44 AM |