Ernesto Jacobs
hayden28@hotmail.com
Showing 1 - 27 of 27
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 59583582 | Shipping cost question | Closed | Low | Ernesto Jacobs | — |  Dr. Mandy McLaughlin | Phone | damagedsamplesrefund | 2h | ○Sent, no reply | — | — | — | May 3, 2026 | May 7, 2026 |
| 19836878 | App crashes at checkout | Solved | Normal | Ernesto Jacobs | — |  Ignatius Cummerata | app | 1h | ●Responded | 10/11 | — | — | May 1, 2026 | - | |
| 41165542 | Loyalty points not posting | Solved | High | Ernesto Jacobs | — |  Faith Hilll | — | 7h | ●Responded | 10/11 | — | — | Apr 23, 2026 | - | |
| 11726412 | Question about product ingredients | Solved | Normal | Ernesto Jacobs | — |  Yazmin Jast | fragranceshade-matchloyalty | 15h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - | |
| 22216987 | Order arrived damaged | Solved | Urgent | Ernesto Jacobs | — |  Mr. Skyla Trantow | — | 2h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |
| 18878461 | Shipping cost question | Closed | Normal | Ernesto Jacobs | — | Faith Hilll | — | 15h | ○Sent, no reply | — | — | — | Apr 6, 2026 | Apr 11, 2026 | |
| 57316610 | Where is my order? | Closed | High | Ernesto Jacobs | — | Ignatius Cummerata | Chat | shipping | 2h | ○Sent, no reply | — | — | — | Mar 25, 2026 | Apr 1, 2026 |
| 98805896 | Pro discount enrollment | Solved | Normal | Ernesto Jacobs | — |  Miss Amber Hintz Sr. | damaged | 18h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | |
| 07683001 | Order arrived damaged | Pending | High | Ernesto Jacobs | — |  Mr. Eliza Gerhold IV | returnsfragrancevip | - | —Skipped | — | — | — | Mar 10, 2026 | - | |
| 35432099 | Restock alert for backorder | Solved | Low | Ernesto Jacobs | — |  Garth Dooley | vipbopis | 17h | ○Sent, no reply | — | — | — | Jan 3, 2026 | - | |
| 50349471 | Question about product ingredients | Closed | Normal | Ernesto Jacobs | — |  Mr. Cade Senger | shade-match | 9d 19h | ●Responded | 1/5 | — | — | Dec 19, 2025 | Jan 1, 2026 | |
| 76077222 | Return after 30-day window | Solved | Normal | Ernesto Jacobs | — | Dr. Mandy McLaughlin | Phone | damagedgift-cardvip | 5h | ●Responded | 4/5 | — | — | Dec 12, 2025 | - |
| 40090786 | Store experience feedback | Solved | Normal | Ernesto Jacobs | — | Yazmin Jast | shade-matchinfluencer | 4h | ●Responded | 5/5 | — | — | Dec 8, 2025 | - | |
| 63312428 | BOPIS pickup not ready | Open | High | Ernesto Jacobs | — | Miss Amber Hintz Sr. | Chat | returnsinfluencershade-match | - | —Skipped | — | — | — | Dec 7, 2025 | - |
| 08468539 | Where is my order? | Solved | Normal | Ernesto Jacobs | — |  Kaela Friesen | Phone | vipapp | 2h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - |
| 63536853 | Discount code not working | Solved | High | Ernesto Jacobs | — |  Tommy Kuvalis | Chat | — | 4h | ●Responded | 4/5 | — | — | Oct 24, 2025 | - |
| 04214801 | Insider tier issue | Solved | Normal | Ernesto Jacobs | — | Mr. Cade Senger | — | 5h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 85058842 | Discount code not working | Solved | Normal | Ernesto Jacobs | — | Mr. Cade Senger | Chat | — | 9h | ⊘Not fired | — | — | — | Sep 9, 2025 | - |
| 16012638 | Wholesale order question | Solved | Normal | Ernesto Jacobs | — |  Vilma Gusikowski | shade-matchsamplesshipping | 10h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - | |
| 98252405 | Where is my order? | Pending | Normal | Ernesto Jacobs | — |  Darryl Jacobi | vip | - | —Skipped | — | — | — | Aug 14, 2025 | - | |
| 10625463 | Influencer code not working | Open | Normal | Ernesto Jacobs | — | Darryl Jacobi | Phone | — | - | —Skipped | — | — | — | Aug 1, 2025 | - |
| 26518766 | Where is my order? | Solved | Normal | Ernesto Jacobs | — |  Chaz Renner | Chat | — | 1h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - |
| 12415901 | Birthday gift not received | Solved | Normal | Ernesto Jacobs | — | Dr. Mandy McLaughlin | Phone | gift-cardshippingvip | 6h | ⊘Not fired | — | — | — | Jul 30, 2025 | - |
| 19789448 | Loyalty points not posting | Pending | High | Ernesto Jacobs | — |  Kip Schroeder IV | Chat | — | - | —Skipped | — | — | — | Jul 25, 2025 | - |
| 58308440 | Restock alert for backorder | Solved | High | Ernesto Jacobs | — | Ignatius Cummerata | Chat | fragranceloyalty | 10h | ●Responded | 5/5 | — | — | Jul 16, 2025 | - |
| 19167461 | Klarna / Afterpay split issue | Solved | Low | Ernesto Jacobs | — |  Oscar O'Hara | Chat | vipsamples | 5d 20h | ○Sent, no reply | — | — | — | May 29, 2025 | - |
| 52231764 | Item authenticity concern | Solved | Low | Ernesto Jacobs | — |  Steve O'Conner | Chat | — | 1h | ○Sent, no reply | — | — | — | May 26, 2025 | - |