Patty Pfannerstill II
jennifer74@hotmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 06265412Store experience feedback | Patty Pfannerstill II |  Chaz Renner | May 18, 2026, 1:30 AM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 59428253Question about product ingredients | Patty Pfannerstill II |  Darryl Jacobi | May 16, 2026, 4:10 AM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 00435609Return after 30-day window | Patty Pfannerstill II |  Kaela Friesen | Mar 3, 2026, 8:57 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 42686352Lost package follow-up | Patty Pfannerstill II |  Mr. Skyla Trantow | Feb 22, 2026, 8:39 AM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 75744920App login problem | Patty Pfannerstill II |  Vilma Gusikowski | Jan 22, 2026, 3:40 PM |
| 5/5 | Bring back the old loyalty point structure. | 33826972Foundation match help | Patty Pfannerstill II |  Oscar O'Hara | Dec 31, 2025, 9:52 PM |
| 2/5 | Onboarding was clunky. Quiz kept resetting. | 12383724Birthday gift not received | Patty Pfannerstill II | Oscar O'Hara | Nov 15, 2025, 10:16 AM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 63809765Wholesale order question | Patty Pfannerstill II | Darryl Jacobi | Sep 4, 2025, 9:06 PM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 49872842Birthday gift not received | Patty Pfannerstill II |  Mr. Cade Senger | Jul 14, 2025, 11:17 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 94905038Return after 30-day window | Patty Pfannerstill II | Chaz Renner | Jul 4, 2025, 2:01 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 70341260Shipping cost question | Patty Pfannerstill II |  Mr. Eliza Gerhold IV | Jun 26, 2025, 7:41 AM |
| 3/5 | The app return flow kept timing out, had to chat in to finish it. | 62323959Refund not received | Patty Pfannerstill II |  Mr. Lonie Hudson | Jun 18, 2025, 12:11 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 59974921Loyalty points not posting | Patty Pfannerstill II |  Eula McKenzie | Jun 13, 2025, 4:03 PM |